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    ASUS Sends my Computer... Doesn't give me a tracking number.

    Discussion in 'ASUS Gaming Notebook Forum' started by ShatteredAwe, May 28, 2013.

  1. ShatteredAwe

    ShatteredAwe Notebook Enthusiast

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    Instead, all I get from them is a "SYS ERROR" for the tracking number. I called them about that, and they said to check back in a few hours, and that they had some "Escalation Team" on it and that they should call me within 2 business days. I've read enough horror stories to know that ASUS never calls back.

    I can't just sit at home all day, I have school. I can't tell Purolator to just leave my laptop (ASUS G74SX) at the front door, someone will steal it. I have no idea whatsoever on how to deal with this.

    I should mention, this is the 2nd time I've had to RMA the same Computer within the same month. First time, they didn't fix it correctly. Now, they're botching up the shipping.

    So what should I do now?
     
    ShatteredAwe, May 28, 2013
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  2. ShatteredAwe

    ShatteredAwe Notebook Enthusiast

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    Oh, another thing. Reading a bunch of other ASUS horror stories with it being fixed by contacting the retailer wouldn't work in my situation. I bought this laptop when I was living on the other side of Canada, from a place called "London Drugs". I don't think they'd be able to help me.
     
    ShatteredAwe, May 28, 2013
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  3. PurolatorHelp

    PurolatorHelp Notebook Enthusiast

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    Hello ShatteredAwe,


    We would be more than happy to assist you with your package. Once you have your Purolator tracking number, please e-mail it to [email protected]. We will be able to provide you with an estimated delivery date.

    We look forward to assisting you.


    Kind regards,

    Julie Hotton
    Customer Care, Purolator Inc.
    Tel: (888) 744-7123
    Purolator

    Follow us on Twitter
    http://twitter.com/purolatorhelp
     
    PurolatorHelp, May 28, 2013
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