ASUS support just took a giant dump on me.

Just thought I'd update you guys on my repair status(some of you told me the customer service sucks balls and I didn't believe it. now I do) since it involved the sandy bridge recall. I sent it in with the touchpad issue(now gone), charging issue(fixed as well), and the sandy bridge issue(probably fixed since they replaced the mobo I believe).

I sent them an email asking for a replacement unit as that's what it says on their recall notice that they do. No reply to my email (it's been about a week). Also I got my laptop back with an issue that wasn't there before. 1. The keyboard looks like it was put back poorly and 2. the gpu fan doesn't even work anymore causing my laptop to overheat and shut down. I can't play a game for more than 10 minutes and also when installing windows it shuts down before it finishes. This is honestly ridiculous.

I called again telling them my problem and that I'd like a replacement and they said they're going to get someone to call me within the next few hours. Honestly I doubt I'll be getting that phone call which is also some bullwhip. I need my laptop for work and It's been pretty much useless/not there for the past 2 weeks. I have learned my lesson about buying an ASUS product. The laptop is great, the customer service sucks therefore I am done with ASUS.

 

Well how many follow up emails have you sent? If they promise something in XX hours/day, then you need to follow up if they don't deliver. Just because someone doesn't hand you something on a silver platter doesn't mean they automatically are the worst company in the world.

 

@Jease550

Go here -- http://vip.asus.com/eservice/cus_suggest.aspx

Fill out the escalation form, and this goes to Asus Customer Care Dept, and not the RMA contractor. They can investigate your situation and provide enhanced support options. If I get hired, this is the team I'll be associated with.

 

Thanks for the info guys. Update: Never got the call. I'm on the phone right now setting up an RMA. The lady says there was never any instructions sent out for them to call me which is ridiculous. Hoping they at least upgrade me to overnight shipping so I can at least have a working laptop.

EDIT: Just got off the phone. They told me I'd have to pay if I want the shipping expedited...more nonsense. Aruged for 10 minutes to see if I could get it upgraded to overnight, no luck. Now I'm getting the laptop sent in for repair, once again. Hopefully I'll get to use it again before I die.