Any Asus G73jh originals owners that didn't get PSOD?

I heard that the PSOD is related to low resolutions (got mine after starting wacracft 3)
Wondering if it affects all original models under these conditions,
Can someone tell me if they tries playing older games(lower resolutions)
without problems on original model or one of the originals ones?
Without getting the PSOD?

 

...Psod? GSOD = gray screen of death, and of course BSOD = blue screen of death, but what's the P?

 

Pink screen of death
I didn't see it but I hear it's fabulous!

 

Psychedelic Screen of Death,
run warcraft 3 and you will get it (under low resolution)
here how it looks :
YouTube - Asus G73JH Hardware Failure on Originally purchased X1 model PSOD

 

Well, making the assumption that lower res causes it, and then pointing to a video where Quagmire's machine does it before booting into Windows is a fallacy. If that were the case then everyone's machine would be exhibiting the behavior. I would say that's a bad card, not a software/resolution issue.

 

I got mine while running BFBC2 at native res, i had minimized it and then the colours inveterted twice while i was alt-tabbing then bam!- PSOD

 

after it happens it remains forever, it never gets back, it's a hardware issue, you can restart as many times as you want, that's why in the video he shows it after powerup.

 

LOL, wait, so you're telling people to run warcraft 3 so they'll get it and they can't get rid of this as it's a hardware issue?

You do realize that's kind of wrong, don't you?

 

I was just wondering, I heard not all people get it, Asus g73jh is new, they will get a fix, better now than after the warranty expires.

 

That's all well and good, but you should give people the opportunity to make that decision with all the information. I for one would be furious if it caused permanent damage and I had to be without it right now- I take it on business every week.

 

I know, right. What is this guy thinking? I have no intention of trying something that could permanently damage my system.

I feel the same about all these benchmarks and people stressing the GPU. My games work, I'm happy. Not pushing my luck.

Cheers,

 

You misunderstood me guys, this is not a stress test, this problem can come up anytime , windows changes the resolution every time it boots up, and this is something that shouldn't be normal anyway, you deserve a better screen, I am just trying to help, so you don't get this after the warranty expires.

 

I see what you're saying, but you need to preface it with a declaration that it could potentially expose a flaw in the hardware that would require an RMA.

...not just drop everyone in the same boat as you.

 

were did I push or suggest people do it?
I just asked people about it.(if they've had it already)

 

Seriously? I stopped after one page.

http://forum.notebookreview.com/newreply.php?do=newreply&p=6216305

http://forum.notebookreview.com/newreply.php?do=newreply&p=6221080

http://forum.notebookreview.com/newreply.php?do=newreply&p=6220399

http://forum.notebookreview.com/newreply.php?do=newreply&p=6220376

http://forum.notebookreview.com/newreply.php?do=newreply&p=6219686

Nowhere in those posts did you mention that it could potentially introduce a hardware failure. Personally, I think you're completely wrong, and that low resolution isn't going to cause it, but that's not really the point I'm trying to make.

 

I got my G73 from the first shipment of X1s from newegg... I played about an hour of morrowind at low res before realizing I could change it... No psod for me. I also run MAME to play a lot of old arcade games with no issues whatsoever.

 

hello I've got a new Asus G73jh and no problems whatsoever, I hope it stays this way

 

I've seen this with a M17xR2 and a 5870.

 

Just played a few hours of Just Cause 2 at 1920x1080 and while alt-tabbing I had a somewhat psychedelic mish-mash overlaid over the pause menu.

Don't know if this is the exact PSOD described, but a couple of hours more playing (and alt-tabbing) and I didn't get it again. GPU temps maxed out at 75C.

 

I wanted to throw my experience in here, even though my original issue was mentioned in the Owner's Thread. I was getting what seems to be a PSOD effect for about 1 or 2 seconds every time the res changed when booting or closing a game, inbetween tests in Vantage, and sometimes during shutdown.

The left half of the monitor would be 100% black, with the right side seeming to be a pinkish/multicolored/inverse/swirly/phsycadelic version of the screen.

It looked like I was in for an RMA, as it seemed I also have a monitor issue, but I've either hit a fix or a workaround:

This morning, I changed my power profile from Power4Gear Entertainment to Power4Gear High Performance. I saved the changes, ran Just Cause 2 demo to test it out, and all of a sudden I am no longer seeing the effect. I have started and closed multiple games and even ran Vantage, and it seems it just does not happen any more since chaning power profiles.

I am a little bit confused as far as why modifying power settings would affect what was almost surely a monitor hardware issue. What I'm really intersted in is whether the issue was either (a) not a hardware issue after all, and was fixed somehow by changing the power profile, or (b) I still have a hardware issue with this screen and whatever change I have made is simply a workaround that is avoiding whatever proccess causes it to pop up, meaning it'll probably fail at some point in the future.

Any thoughts on this would be extremely helpful. Thanks guys!

 

When I change my resolution (within windows, using the change screen resolution option), I get the same flash of Black on one half. It's grey on the other half for me, and it doesn't occur on an external monitor.

I contacted asus about it, and they say it's a driver issue, not something to worry about. Something about power profiles and changing clock speeds when switching resolutions. I don't 100% agree, but at the same time ... it works great and I've got a 2 year warranty.

Also, it doesn't do it nearly as much if I'm on a higher power profile, which would support their comment about ATI powerplay/powersavings.

 

Dear Valued Customer,

Thank you for contacting ASUS Customer Service.
Because of the power saving technology in ATi graphic card, when you change the resolution or switch the power mode this problem will occur. So please don't worry about that.
If you meet BSOD problem or other unstable problem, please focus on the ATi website to update the VGA driver.


If you continue to experience issues in the future, please do not
hesitate to contact us.

Best Regards,
Lathan
ASUS Customer Service



---------- Original Message ----------
Yes, I've tried that, and I've also tried the old version. What I want to know is if this is a common occurrence. It doesn't affect the display, it is only when the screen flashes black coming out of hibernate or suspend, or when changing resolutions when starting a game, that I see these bars.

---------- Original Message ----------
Dear Valued Customer,

Thank you for contacting ASUS Customer Service.
Would you please try to update the ATI VGA driver from the following page:
ATI Catalyst? Mobility Display Driver

If still, please try to install the old version from the link below:
Download ATI Mobility Catalyst 9.12 W7_Vista x64.exe from Sendspace.com - send big files the easy way

If you continue to experience issues in the future, please do not
hesitate to contact us.

Best Regards,
Lathan
ASUS Customer Service



---------- Original Message ----------

[Problem Description]
When coming out of hibernate, or when windows UAC is activated, the screen will flash black and grey, with vertical grey lines. This is my 2nd g73, I don't think that the first one had this problem, but I did not use it very long before returning it to get a different model.

It seems like this is a malfunction when changing power states, or perhaps when changing clocks on the card. Should I RMA it?

I'll be writing my Masters Thesis on this computer, and it would be very bad if the laptop were to stop functioning at a critical period of revisions.

 

@billmcdougal: I think it's normal-ish. Probably an inverter problem, (IF a problem at all) ... and way cheaper/easier to fix on your own if it fails outside warranty. I also figure that if it doesn't fail within warranty, it probably won't fail at all.

I'm glad that I'm not the only one that noticed this "problem", because it means it isn't really a problem because it doesn't affect computer usage at all...

 

So is upgrading to Catalyst 10.4 recommended? Specifically the one linked above.

ATI Catalyst? Mobility Display Driver

 

Zero problems here with the best buy model.

Had some freezing issues but all went away after uninstall the creative soft.

Never played warcraft 3 on it (never going to seeing as I could have gotten a $400 laptop if I wanted to play super old games)

Played TONS of BC2 and l4d2 and never got any type of video error screen ever.

Only error was with FULL screen lockups during these games, but again, those were fixed after creative was removed.

****ALSO, using the catalyst 10.5 leaked drivers.

****ALSO I would highly advise AGAINST using a laptop designed specifically for gaming to do a masters paper on

 

Thank you SO much for all of the information. It's enough to put my mind at ease. At least now it makes SOME kind of sense and I know I'm not alone. Now I just have to determine whether I want to install Warcraft 3 to see if my machine dies

 

Interesting that they are linking you to the old driver version stored in SENDSPACE.com...

 

Mine's an original, but I got it in april due to backordering (1333+Voodoo mouse).

No GSODs

 

I received mine last week, after ordering way back on 4/24. How do I tell if my unit is "an original?"

 

Why? Besides getting easily distracted, it's better than using my netbook. I figured if I was going to buy a FHD laptop for work, I might as well get something with a decent graphics card. The keyboard could be better, but I've got a Ibm Model-M I use when doing extensive typing...

 

did the PSOD persist after restart?
on my old one it persisted after restart even in bios (before the power options are active)

 

this person mention he runs diablo 2 in-case your interest rorage.

YouTube - Reviewing the Asus G73JH

 

edit: also he doesn't play diablo he just inserts the disc to show how loud it is <.<
I tried setting all resolutions possible for a time (even 320:240) and no strange screens, so I guess everything will be fine, still wondering if that guy witch fixed his PSOD, if it persisted of just started immediately after windows.

 

I just got a new unit through RMA and it happened to me again when I started a game for the first time, I guess the default resolution in the game is different so when it switched over it gave me another PSOD.

 

Guess I am in the same boat now.

Waiting for LCD replacement. Hopfully new LCD will be superb and live long.

 

That's the exact same PSOD I got after gaming for a few hours when the laptop was brand-new (18 days ago), but it lasted all of 5 seconds and only while alt-tabbing.

One reboot and a prayer later, it seemed to have resolved itself and I haven't seen it since.

 

PSODs suck :\. Sorry to hear you got it again gstboy.

 

Mine haven't been resolved after rebooting.Very upset with that. Since I am not from US, my reseller said that he will send me new LCD panel. That's very good news.Hope that it will be sent with UPS and my LCD panel will be here next week to solve my issue.

 

have you tried that power trick? from entertainment mode to high?

 

can you keep us in touch? can you try the same game on your new LCD?

 

I always have mine in high performance mode. The PSOD does not just happen for a couple of seconds, it stays this way from the moment you turn on your laptop.

Some advice, those of you who have this, don't send it in as a DOAR, they will just swap out the laptops without any testing. If you have this and all other aspects of the laptop works then just RMA it and have them replace the screen, that way they will test the new screen to make sure this does not happen. Since mine was in the 30 day window I picked the option to get a brand new one, the new one gave me the same problem an hour into me turning it on. I'm on my 2nd rma and this time they will fix the screen and test it so hopefully I won't get this problem again.

I kind of wished I did this the first time since my original laptop aside from the PSOD was running perfect, the second one, the cpu fan seems to run a little louder and i get a rattle from the hdd cover on the bottom that I didn't notice when I had the first one. Maybe I'm imagining things and they are both the same but I'd rather have my first one. Oh well, as long as they fix the PSOD I can worry about any other issues later.

 

what is DOAR?
well my first one had this after 13 days of purchase and they didn't have any laptop in stock so they gave my money back, waited a week for the model to get back to stock and bough it again, no problems till now.
the first one got the PSOD due to warcraft playing in a low 4:3 resolution, so I don't want to start low-resolution games anymore

 

Dead On Arrival Return would be my guess.

@Tim4 Sorry about the PSOD man, hope the new screen works out well

Q

 

Thanks Man!! I belive my new LCD will be superb and live very long. Hope to fix it next week.

 

That's strange. I was asked to test low resolution issues. What I used had resolutions of 640x480x32, 800x600x32, 1024x768x32 and 1280x1024x32, and I had no issues before or after.

 

wow I am glad that is not an issue all the times.
when did you buy your laptop?

 

My G73JH-X1 was purchased in mid-February and I'm still using the 9.12 drivers.

 

oh so it's an original model, good to hear that
I updated to 10.1 drivers and I used to have GSODs for a few seconds but when I installed and started warcraft 3 I got a PSOD

 

I am going to bump this thread and post this question here:

How widespread is this problem? Because I do not want to buy a brand new gaming laptop only to have to RMA over and over and over again. I have heard that this is a very common problem (like almost every single unit) from some, and have heard that the issues with this lapy are relatively uncommon.

What's the real deal?