Any Asus G73jh originals owners that didn't get PSOD?

My G73 is now 5 weeks old and still problem free.

This laptop is just awesome, no other word for it.

 

Thanks, Kowell. Keep in mind that I am getting this information from a salesperson over at XoticPC, who told me that he will sell his customers the G73 but ONLY if they insist on buying it. He rattled off a whole laundry list of problems with the G73, listing the video card as being a huge problem in this laptop, the PSOD, and some issues with the keyboards, bios updates, driver updates, and some overall serious issues with the drivers of the machine.

He sounded very knowledgeable, but I kind of felt like I would be stupid if I buy the G73 now after hearing his laundry list of issues. He didn't put the laptop down or say it was "crap" directly, but he referred to it like it was a problem-riden machine that he will only sell to his customers if they insist on buying it.

Now again, I know nothing about this lappy other than what I have read in these forums and on the web. So I am not sure what to think. He certainly sounded both sincere and in-the-know.

 

He probably gets his information from this forum, so take his advice with whatever emphasis you were taking ours...

 

I am not sure exactly what that means, to be honest, but...okay.

 

As with any laptop there may be a chance you will get one that fails on you but warranty should take care of it provided you don't mind waiting. There's also a good chance you will get a perfectly working one. I had to rma twice because of my screen but that was the only problem, once that was fixed it has been humming along with zero problems even when gaming for hours or leaving it on overnight.

 

never had it happen. have the BB model. Installed WC3 just for the heck of it. played it for 3 hours. alt tabbed in and out. unplugged and plugged back in AC tons of times while in game and alt tabbing in and out. Never got so much as a hiccup

 

Are you using the stock drivers?

 

Agreed. two concerns I have about this lappy, however: First, the warranty from Asus only covers parts for one year and service for three, which I think is a little cheesy, the only one year parts I mean.

Second, being warned so strongly by a sales person who sells this very model made me wonder. So let me ask you this: What is the relative prevalence of these issues with the G73? Using the PS3 and XBox 360 as an example, the RRoD was a huge problem with the early 360's as the fail rate was reported to be in the double digits. However, the PS3's so-called YLoD only happened in very very few instances.

I just want to know, though I am not sure anyone can answer this, if there is a good chance, a moderate chance, or a slim chance I will get stuck with a bad one?

 

G73JH-X1

Ordered 2/16/10 from newegg.com

Have not had a single issue with it to date.

Running 10.6 Catalyst drivers, Realtek 2.49 HD audio + HDMI, and the latest synaptics drivers [from synaptics, not Asus] and 2.09 BIOS

A long-time friend of mine purchased the same model from the same distributor on the same day, has not had a single issue with his yet either. [BELIEVE ME, if there had been, I'd have heard about it--AT LENGTH]

I couldn't speculate on the odds of getting a "good" or "bad" one though. . . having no idea how many Asus has sold VS how many RMAs have been done on these units.

 

First, I can understand where the salesman is coming from. The G73 can be a high maintenance lappy. The biggest problem that I have observed (and I have just worked my way through a problem) is the lack of any real documentation on such a complex and powerful notebook. If we had some sort of real technical manual to turn to, it would make this machine look a lot better. Even if they were more communicative on their website, or faster with the driver updates (along with good explanations) that would alleviate a heck of a lot of issues. It's very possible that the machine is terrific, but due to blind tinkering, things happen, that really aren't the notebook's fault. I suspect a lot of what you read in the problem threads are caused by this.

Secondly, I think if you buy your machine from a trusted dealer like PowerNotebooks or Xotic, or the others, you will probably get a problem free machine, as they test them and mildly modify them.

I've only owned my G73 a month now, so I am no expert, but that is my thinking on this so far.

 

He made it sound like the laptops are more often defective than not, at least that is how I interpreted what he said. He literally had nothing good to say about any machines in the G73 line, and told me that he would never recommend that laptop because it has too many hardware and driver problems. He was very heavily recommending the Sager machines, to be honest. I also know that he has a very good reputation in this forum. I am talking about Justin from XoticPC. Really smart and knowledgeable guy from what I could see.

 

You sure thats justin? You know they hire new people in recent weeks rights?

 

He said his name was Justin, and I am pretty sure it was him as I don't think there are two Justins in the sales department.

 

I would suggest if there is a MicroCenter near you, go look at their X5 model. It's mostly an A1 but with a single 640G drive. (Which is ok since many throw in a SSD) You can then get an extended protection plan from them, and if you have any issues, the techs are onsite.

 

so from what i've gathered here, the only way to exprerience a PSOD is by playing warcraft on low resolution? ive been playing other games but nothing has happened so far.
are there any ways to test out whether my computer will suffer from psod?

i dont have the warcraft game but i am curious to try it out...

 

You want a PSOD?

I was looking forward to playing WC3 on my g73

 

trust me, im not looking forward to testing out the g73jh but if it's faulty, i might as well get it replaced as soon as possible as its SUMMER HOLIDAYS!

 

I have not experience and screens of death maybe because I have not try low res or update the driver from stock

 

It could be. . .COULD BE. . that they have an abundance of Sager machines right now? And perhaps little to no stock of G73s?

Not that there haven't been a fair number of hardware issues reported on these forums, but there could be any other number of factors in a sales person trying to steer a customer in a certain direction.

Then again, as Freud once said. . "sometimes a cigar is just a cigar" /shrug

 

Mindinversion, lol yeah, of course that ocurred to me. In fact, I can think of a dozen reasons why a salesperson would recommend one model over another or steer customers away from what they called in thinking they wanted that have nothing to do with the customer's best interests. I mean, it is not lost on me that the Sagers are far more expensive, for the most part, than the Asus. Sometimes sales people also make more commision on certain lines.

My point is, though, that I don't want to just assume that is the case, not to mention publicly accuse a salesperson of trying to trick me into thinking a lower end model is crap, which is why I am asking this here. This guy may know a lot about the G73's and just genuinely believe they are crap.

I am just giving you the information he gave me and telling you guys that he said he would never recommend the G73, and only reluctantly sells them to customers who insist on buying one.

 

PSOD only happens on units that had their LCD placed wrongly. I play warcraft 3 and theres no problems.

 

Not true, you can get it by any resolution change, even when loading up windows.

 

Agreed. I have noticed that PSOD happened only with Hannstar FHD LCD. It never happened with BB vesion of G73(using 1600*900 LCD). And very interesting moment, Asus selling G73 units in Europe with mainly 1600*900 LCD installed.

 

Well you guys are making me feel a helluva lot better about the G73 than I was originally. unfortunately, I cannot buy my laptop for another month or two (maybe 3) and that will likely change everything anyway. lol Who knows if th G73 will even be around then. I am also still trying to decide if I should spend upwards of $3,000.00 plus an extended warranty or stay around the $1,500.00 range and replace it in 2 years instead of 3 or four as I woud with the highest end lappy.

 

Hello guys. I have read the first few pages (I am going to read the rest afterwards). Anyways, i just bought an Asus G73JH. And after 14 hours of having the laptop i recieved PSOD.

After recieveing my laptop i turned it on and procedued to wiped and reinstall the OS and reformat the hard drives. Then i reinstalled all the missing drivers, Anti-virsus, ect. I then installed wow while I Slept. This morning i attempted to load wow (On high settings) and i recieved PSOD on the log in screen.

I was wonder what i should do? Try to update Bios? (i switched it to performance mode and i'm going to see how this does) Maybe send it to ASUS as a Screen problem?

I should note that i bought it off Pro-star.com (the Psi-1 model). Not like this should make much of a difference.

 

shameless SIG plug (see last 2, more importantly the third)

 

nothing you can do, except RMA it

 

Fed Ex Brought my G73 A1 in the morning and while removing bloatware, I got the PSOD (no display on left half of screen and rainbowy on right half) called tech support and got a rma. The machine is now sitting in Haward since 7-22 "waiting for parts". I will probably have to buy another notebook to use until this gets repaired. At the very least I thought they would have replaced it as it didn't last one day.
I was hoping to get a replacement cross-shipped, but that was never offered.
If I would have known about all the screen failures I doubt if I would have bought it.

 

Is there evidence of this? I'm looking into screen replacement options and dont want to ruin the install. All I've found is this:

http://forum.notebookreview.com/har...84-upgrading-g73jh-best-buy-screen-guide.html

 

I got PSOD. It's been sitting in RMA since July 22nd, waiting on parts. How long does RMA usually take?

 

they probably had to order a new screen from china so probably 2-3 weeks.

 

Will the problems be solved then or will I have a good chance of a repeat PSOD?

 

I think the PSOD issue to be pretty rare, so a screen replacement should fix it.

 

I thought the deal was that some of the G73 would GSOD if you tried to install the latest drivers from ATI. Some G73s could work fine with the latest ATI drivers and other couldn't. However, all (almost all) G73s work with the video drivers on the ATI site.

 

I just installed warcraft III and start for the first time with resolution 640x480 and I got no PSOD whew.

 

Had PSOD 3 weeks ago . I RMA'ed it. They replaced my screen. I was waiting only 1 week . Service in Poland

 

I get the random crashes, but never PSOD. mine is generally the black screen with white vertical white lines all over it, or just straight up crashing while playing gfx intensive games.

And I experienced having to toy around with settings and hold my mouth just right to get it to actually run games without over heating and starting to drop frames to the point of a crash

now that I have my settings right, i can run the games, and I'm not over heating, but still getting stupid random crashes

recommend returning to the manufacturer?

And why exactly are you guys getting LCD replacements? Would my situation warrant and LCD upgrade? Or am i just being too picky with this model and need to learn to accept random crashes... for all intensive purposes its a great laptop... when it feels like it...

 

a response would be great, crashes are coming frequently now, 5-6 in the last 3 days

 

That sounds strangely similar to what my first (and 2nd) 4870X2 was doing on my desktop rig right before they died. I would try the vBios mod from http://forum.notebookreview.com/asus-gaming-notebook-forum/515309-how-fix-your-gsod-blues.html but otherwise you may need an RMA for those issues. Not all cards are going to be perfect. My first X2 lasted 2 years, 2nd (Refurb lasted 2 weeks) on my 3rd and so far so good.

 

Another data point... G73Jh-A2 purchased in Canada in May and used daily in the UK. PSOD in September, always on PSOD right from bootup. RMA logged over the weekend with ASUS UK. Courier picked up on Tuesday and laptop returned on Friday with a replaced LCD. Disappointed to have to RMA the laptop twice (first was a build issue with the casing) but turnaround both times has been quick.

 

Look here:

ASUS Gaming Notebook Forum

The stickies tell you all about GSOD and other crashes.

If you are not using stock vbios and ATI drivers you will need to follow the instructions in the first sticky.

Cheers,

 

Well i got a PSOD once on my machine (ASUS G73jh-A1) when i was updating windows initially (basically after windows restarted the PC) but after that i have been using the laptop for 3 months now running BIOS 211 and vBios93 with OD and cat 10.8 and no problem whatsoever even with changing resolutions in game

 

Well i got a PSOD once on my machine (ASUS G73jh-A1) when i was updating windows initially (basically after windows restarted the PC) but after that i have been using the laptop for 3 months now running BIOS 211 and vBios93 with OD and cat 10.8 and no problem whatsoever even with changing resolutions in game

FEELS GOOD TO HAVE A FULLY WORKING G73

Sorry for Spamming twice

 

Hi, just have read all the posts here and was wondering what my options are, as i live in a country not covered by asus tech support(Brazil):

1-try to rma the machine(already doing it, just waiting for asus response, but i guess i will not be lucky on that...)
2-send it to asus brasil and PAY for the repair, God only knows how much it would be
3-repair it myself

My only concern with options 2 and 3 is the fear to fix it and just 2 or 3 months later having another problem like this... What do you guys think?

 

I have an original G73JH-A2 from the first shipment and I Havent had any issues with video or PSOD,GSOD,BSOD nothing...

 

So you're saying Brazillians don't get covered under the worldwide warranty? That's a serious consumer problem and I wouldn't of bought it.
The repair for a PSOD is reported to be a replaced monitor and I guess you will have to shop around. Replacing the monitor yourself should not be difficult.

Good luck.

Q

 

Yeah, I guess replacing it won't be as problem... I'm just afraid this problem is not related ONLY to the monitor and after replacing it having a PSOD again....

about this laptop being out of warranty, it was kind of a surprise for me too... when I bought it from amazon, i was in the US, and just assumed it would be covered in Brasil, or at least in some south american countries(you know... worldwide usually means that). What a unpleaseant surprise i just had... No support whatsoever anywhere here... I guess next time I have to be more carefull with that.

 

Never got a PSOD, just GSOD once or twice. The machine seems to work absolutely perfectly since I updated the vBios.

I'm getting rid of the G73JH anyway - it's a great machine, but I don't need the portability anymore and though I can get better performance with a desktop PC.

 

I'm pretty sure I was the first NBR reported PSOD (mid March). Asus (CA) didn't have any parts or possibly didn't know what the problem was at that point. So they just replaced my purchased X1 with an A1 minus the bag and mouse.
It wasn't long after that more PSODs were reported, we got to 7-8 within a month or so, however, Asus either figured the problem out or received the needed replacements parts which were reported to be a new LCD panel (reported in the RMA repair). Word was going around at that point that it was the "LCD Controller" in the Hannstar panel models (non Best Buy).

The available information from multiple PSODs became clear it was a LCD panel replacement only RMA.

Blows about your warranty, if you have a friend in the states, maybe they can be a RMA mule for the repair? Good luck.

Q

 

Quagmire, thanks a lot for your help... I guess i will try the replacement(sending my laptop for a friend in Texas) or will try to fix it myself, replacing the screen (probably using another model/brand or even the low resolution one, like the 1600x900 ones from best buy)