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    Asus G73 JH

    Discussion in 'ASUS Gaming Notebook Forum' started by star59, Oct 12, 2013.

  1. star59

    star59 Newbie

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    Hi Everybody,

    I'm brand new to this forum. I hope I can get some help for my son's laptop. We took it to a repair shop, and they couldn't fix it, if you can believe that. Anyway, Here are the symptoms: He can't download any drivers. The repair guy was able to download a new windows 7, when we could not. Now, there's no sound, the USB doesn't work, and the video is stuck in what looks like safe mode (relating the the larger size of text, ect. when you're in safe mode). He can't adjust that, and can't download any drivers. Anyone have a clue? I was thinking of replaceing the mother board, but not sure if I should do this or not.

    Thanks in Advance!
     
    star59, Oct 12, 2013
    #1
  2. Kevin@GenTechPC

    Kevin@GenTechPC Company Representative

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    Drivers are available from ASUS' website, see below.
    http://www.asus.com/supportonly/G73Jh/#support_Download

    You just need to download the latest version of driver from each category.
    Unzip them one by one, and run setup to proceed.
    Once everything's installed, then it should take care of the issues.
     
    Kevin@GenTechPC, Oct 12, 2013
    #2
  3. star59

    star59 Newbie

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    Hi Kevin, and thanks for the quick response! My son already tried that, but for some reason, it didn't work. I'll have to make sure he proceeded correctly with the download/installs...I'll get back to you!
     
    star59, Oct 12, 2013
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  4. Meaker@Sager

    Meaker@Sager Company Representative

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    Hi there, could you be more specific, when you say you can't download them is the internet on the machine not working? Do you in fact download the drivers but they fail to install?
     
    Meaker@Sager, Oct 12, 2013
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  5. star59

    star59 Newbie

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    Hi There.....his internet is working; The drivers are installed, but they are still not recognized.
     
    star59, Oct 12, 2013
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  6. Meaker@Sager

    Meaker@Sager Company Representative

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    Ok which drivers did you download for the graphics? Did you try downloading chipset drivers from intel?
     
    Meaker@Sager, Oct 13, 2013
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  7. pato

    pato Notebook Evangelist

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    Can you post a screenshot of the device manager?
     
    pato, Oct 14, 2013
    #7