Asus G73JH A1 PSOD Twice

Hi everyone,

My laptop's LCD just PSODed for the second time after 7 months.

The 1st time it happened I RMAed it immediately just to get an inferior LCD that can't display vertical lines properly. I sent that back too. I'm now using my 3rd LCD. In the 3rd month, I'm getting temporary PSOD for 2 seconds whenever I change my resolution. But not always, maybe around 50% chance it'd go PSOD and get back to normal after 2 seconds. Of course it scared the hell out of me. And then it snapped. It won't get back to normal. I wasn't surprised, in fact I was even expecting it to happen eventually.

I'm wondering if this issue happens only for G73JH with HannStar LCD. I will be sending back my G73 again but I will insist them not to replace it with another HannStar LCD.

Does anyone here replaced their G73's LCD to another brand that is not a HannStar? How is it going then? Do you see any signs of getting PSOD even temporarily?

Do I need to replace my video card?

Changing resolution triggered the problem and that's for sure. But why? What the hell is wrong with the HannStar LCD?

Thanks

PSOD = Psychedelic Screen Of Death - Screen split into two, one half all white and the other half displays rainbow effect. http://img.youtube.com/vi/TlZo25aPWps/0.jpg

 

I'm thinking that perhaps the vid card should be replaced as well.

 

Why do you think so? My hunch is maybe because the video card have been operating within 98c to 104c when playing heavy games and might somehow have become faulty that it might be over volting the LCD.

I hate that even after a year Asus seems not to care to at least inform their customers what causes these damn PSODs. I'm starting to think that it might be a design flaw to their video card.

G73JH's design is based on a stealth bomber. I guess they were right it is indeed a ticking stealth bomber waiting to die after warranty.

 

If you've been playing at those temps for 7 months, you'd be bound to burn out some transistors or something. I imagine you got a bad paste job on yours, so it should be a warranty issue.

Mine has been working well for over 6 months at pretty much the same temps as when I started using it. (below 60c when browsing web and such, maxes out at just about 85c if I really try to push it.

 

The PSOD iirc is caused by too high voltage levels being fed to the panel. If you have had 2 PSOD's, then either the mobo or vid card is feeding too much to the panel, and the screen, plus possibly one or both need to be replaced as well.

 

What's your ambient temperature? Only 85c? I remember having that temp while playing heavy games when in battery mode or if the power options -> vid card is set to maximize battery life.

 

I'm not sure if mobo is connected to the panel. I just think it is the vidcard that is connected to the panel.

Would you mind telling me what temperature you're getting running furmark while the power option -> vid card is set to maximum performance and not maximum battery life? And the ambient temperature as well

 

shes right. Normally, only solution to psod is to rma unfortunantly

 

The Video Card pops into the MXM port. The motherboard has a panel connection port. You can watch the G73 Disassemble Video to see the port.

 

It happened to me twice. I RMA-ed it immediately the first time it happened. What good is the RMA if it's going to happen again and again until the warranty ends?

 

4 RMAs and you get a whole new unit?

 

Actually this is going to be my 5th RMA in less than 1 year. Here's the summary:

1) PSOD

2) Replaced LCD with inferior quality that it can't display vertical lines properly

3) They replaced the LCD and it was working perfectly but I bricked it after flashing from an NTFS formatted flash drive

4) They managed to fix it but forgot to enable the keyboard lights after flashing the BIOS

5) PSOD for the second time

What's next??

 

I think your luck can only get better at this point.

This is the only case of repeated PSOD I've heard of, you might want to demand that your GPU, motherboard, LCD, and LVDS cables get replaced, or get a new unit altogether.

 

No, you really don't get a new unit after 5 RMAs. Not in canada, anyways ... no matter how much you complain.

 

You should get a new unit. I know best buy would give you a new one after 3 or 4 repairs under the "no lemon law"

 

Just throwing my experience in here, but my unit had PSOD issues first week into ownership. Only happened when I was changing screen resolutions for games. My screen always returned to normal after the PSOD event.

It was during the days of Ziddy, and his dropped clocks vBios. Flashed that and no PSOD events after that. Then I started tweaking my own vBios for lower clocks, and used a Mobility Mod driver.

Running smooth ever since.

I'd say it was an actual malfunctioning screen if it stays PSOD'ed. If it returns to normal soon after the psychedelics, might as well stick it out.

Anyway, godspeed to OP.

 

I can't blame you if you're skeptical that you can't believe PSOD can happen twice. FYI, as soon as PSOD happened I didn't do anything, I just sent my unit immediately right away; I know I can't do anything about it. Never touched anything except the motherboard BIOS. Didn't update the vBios nor open the damn laptop.

I'm not surprised it happened again for the second time. A few months after I got my laptop back, I saw PSOD like for 1 to 2 seconds and always it gets back to normal. Sometimes I just restart it and temporarily I don't see PSODs happening. But then after like 12 hours of uptime it would PSOD again everytime I change resolution. It just happened that somehow it got tired from returning back to normal. I was playing a game before it happened. It hanged on a game then I restarted the laptop and changed the resolution just to test if it would PSOD. And it did without returning to normal.

I don't know what really is causing this to happen. All I know is that it only happens everytime I change screen resolution. It's either the motherboard or the vidcard is sending an overvoltage that the LCD can't tolerate or the LCD's tolerance is just too damn low.