Asus G73jh audio problem

Hi,
today i try to update Realtek audio driver to 2.55 from realtek's website. So audio stop to work, creative sound pannel tells that no supported audio device is online. I try to install drivers from asus website but installer tell me that there is no supported device on the website.
Only driver that seems to work are the windows one (i remove 2.55 so win install default one and seems to work, but no HD audigy pannel)

No idea about how resolve this... any help?

 

You can install the stock driver package, and then upgrade that to 2.55

 

i find on this forum a package with stock drivers, i tryed but after install system continues to not work. Windows troubleshot fix it installing a different driver but with this one its impossibile to install Audigy HD

 

Don't uninstall the Creative Audigy. Just download the Realtek Audio Driver 2.55 and double click it. First, it will uninstall your previous Realtek Audio Driver if you have one. Then you have to reboot. Then windows will try to install an audio driver of its own. Just let it be. Double click again the Realtek Audio Driver 2.55 and now, this will install this time (after uninstalling the previous Realtek Audio Driver). Then reboot again. Test now your Creative Audigy after reboot.

 

audigy is uninstalled yet, i need to reinstall it. When i install 2.55 (or all other version of realtek driver exept windows automatic one) a red cross appear on audio icon in windows bar and its impossibile to install audigy becouse "no supported device installed"

i tryed some houndred combos, i tryed also to change chipset driver...nothing

 

OK, here is what you do:

1) Uninstall all audio drivers.
2) Take out your Driver CD and install the stock audio drivers and Creative Audigy MB. Reboot
3) Install the Audigy MB Win7 update, reboot, and verify all is working.
4) Run the Realtek 2.55 audio driver installer, and it will uninstall the old stock drivers. Reboot.
5) Rerun the 2.55 installer, and it will install the 2.55 audio drivers. Reboot.
6) Install the Realtek ATI HDMI 2.55 driver. Reboot.
7) Verify all is working.

 

I stop at point 3. The problem i think is that also the audio driver from cd doesent work correctly (red cross appear and no sound). I suppose is a problem of some not correct old uninstallation, but i havent really idea about solve it... in years i have never see something like that. Now is not a matter of have 2.55 driver or others...is have a working driver with audigy

 

Here are some other suggestions:

1) Download Driver Sweeper to remove legacy Realtek audio settings.
2) Do a fresh reinstall of Win 7
3) Restore to factory install
4) If you have a backup of when it was fine, restore the backup.

 

nothing with driver sweeper (i tryed also other driver removal tool)... i'll try with a format :/
thank you

 

Hey everyone, this is the first thread I have seen with a similar problem to mine. I have a G73JW, been playing and enjoying for 2 months, then about a week ago I lost all sound. I updated drivers and this would work until I would reboot and no sound again.

Last night I did a fresh install and installed stock RealTek driver but the driver either wasn't recognized or it didn't work because I still had the red X through my task bar speakers. Tried to update to 255 and now I get a BSOD. A fresh install with RealTek installed off of the driver disk should've returned it to factory right? I am not sure how to proceed and would appreciate all the help I can get.

 

First order of business would be to reset your BIOS to default settings, then try reinstalling the drivers.

 

Alright I will try that, would I want to do a fresh windows install after that. Also, not sure if you noticed or not but I am somewhat of a newb that's never flashed his BIOS before. Where do I get the files needed to get stock BIOS? Wouldn't ASUS just have updated versions?

 

Restart your machine, and spam F2 while teh Asus post screen is up. Then scroll over to "Save & Exit" You'll see an option to "Restore defaults" Select that and follow instructions, if any.

You can try w/o reinstalling the OS, but if that doesn't work, then start from scratch. Also, install the Intel INF first before anything else.

 

OK, reverted to default BIOS then I used driver sweeper to uninstall all realtek drivers, then reinstalled realtek stock drivers off the driver disk. My tray icon speakers say "No Audio output device is installed." This is what happened when I did the clean install last night, even though I install off driver disk, my system isn't recognizing it.

 

Check Device Manager and see what it says. If it's reprting that there is a driver issue, you can try installing the driver from here, pointing it to the proper folder in the driver package, after you decompressed the driver package using something like 7zip or WinRar.

 

Device Manager says "Device cannot start (code 10). This is after another clean install. Thanks for the help Chastity, I really don't know what I am doing at this point. Could you give me more detailed info on how to point the installation to the proper files. The thing I can't wrap my brain around is why, even with a clean install, there is no audio output. Shouldn't there be sound simply from the windows install?

 

At this point, open up the Properties tab in Device Manager for this, and go to the Drivers tab. Select "Uninstall" and also choose to remove drivers. Then let the system to install a generic MS driver. Once this is working, you can then go back to the 2.55 installer.

 

problem is the system is not installing a driver on it's own and when I try the stock drivers it doesn't work. Currently in device manager the RealTek HD Audio is gone and rightclicking on my speaker icon to download driver doesn't do anything. It says Windows cannot identify a problem.

 

I think at this point you need to get this laptop into someone's hands who is a bit more tech savvy, either a friend or a tech.

 

I figured, I contacted ASUS tech support and am awaiting a response. Is there any reason you can see why or how this happened?

 

Every piece of addressable hardware has an ID code. If that gets scrambled in firmware, then the hardware is unidentifiable. Usually requires replacement, which in your case would be the motherboard.

 

So I take it that usually requires an RMA. Whole thing is bizarre to me as it just stopped working. No driver updates, no event I can point to understand how this happened.