The Notebook Review forums were hosted by TechTarget, who shut down them down on January 31, 2022. This static read-only archive was pulled by NBR forum users between January 20 and January 31, 2022, in an effort to make sure that the valuable technical information that had been posted on the forums is preserved. For current discussions, many NBR forum users moved over to NotebookTalk.net after the shutdown.
Problems? See this thread at archive.org.

    Asus G750JX 0% battery, not charging - despite using power cable/adapter

    Discussion in 'ASUS Gaming Notebook Forum' started by fragnot, Aug 15, 2014.

  1. fragnot

    fragnot Newbie

    Reputations:
    0
    Messages:
    3
    Likes Received:
    0
    Trophy Points:
    5
    Heya.

    I got a pretty nasty problem with my semi new G750JX.

    Noticed today, that the battery is on 0%. Even though the power adapter is plugged in.

    Ive tried rebooting, changing power settings. But that havent worked.


    Can anyone help me ?
     
    fragnot, Aug 15, 2014
    #1
  2. Meaker@Sager

    Meaker@Sager Company Representative

    Reputations:
    9,431
    Messages:
    58,186
    Likes Received:
    17,895
    Trophy Points:
    931
    There may be an internal issue with the battery then.
     
    Meaker@Sager, Aug 15, 2014
    #2
  3. stege

    stege Notebook Consultant

    Reputations:
    11
    Messages:
    157
    Likes Received:
    3
    Trophy Points:
    31
    I've had the same problem with an G51. Unfortunately, I ended up replacing the battery with a new one, the explanation being we must never let the battery go completely flat or else..
    Hope you fix your issue without replacing anything. I do also have a G750JX so I'm a bit nervous..
     
    stege, Aug 18, 2014
    #3
  4. Support.3@XOTIC PC

    Support.3@XOTIC PC Company Representative

    Reputations:
    1,268
    Messages:
    7,186
    Likes Received:
    1,002
    Trophy Points:
    331
    If it is a bad battery you will want to address that with Asus as soon as you can. They only have a 6 month warranty on them so don't sleep on it.
     
    Support.3@XOTIC PC, Aug 22, 2014
    #4
  5. Meaker@Sager

    Meaker@Sager Company Representative

    Reputations:
    9,431
    Messages:
    58,186
    Likes Received:
    17,895
    Trophy Points:
    931
    This, batteries and adapters do tend to have separate warranty periods round the industry.
     
    Meaker@Sager, Aug 23, 2014
    #5
  6. Solandri

    Solandri Notebook Consultant

    Reputations:
    130
    Messages:
    145
    Likes Received:
    86
    Trophy Points:
    41
    Lithium batteries can catch fire or explode if you try to charge them when their voltage is too low or too high. So they have circuitry built into them which prevents you from charging them if either of these conditions occur. So if you run a battery to 0%, you should recharge it ASAP. If you let it sit on the shelf for a few weeks or months, it could self-drain below this threshold voltage, and will refuse to let you charge it again.
     
    Solandri, Aug 29, 2014
    #6