Asus G752VS 4K OC model - Crashes Issues - Including Video

Hi,

My friend has this laptop and he has issue with games. when playing games on 1920x1080 he has crashes, when playing the same games on 4K they don't crash. specific games for now are BattleField 1 and Vikings - Wolves of Midgard.

The issue is : 1920x1080 Ultra Graphics

The game crashes with weird black and red lines, but not closed, it is still running behind, there is Nvidia Display driver crash and has been recovered 2 times in the event viewer.

CPU 6820HK
GPU 1070M
32GB RAM
M.2 256GB Toshiba
HDD 1TB

We checked
Cpu Temprature max 75c-90c not the issue
GPU Temprature max 72c-75c not the issue
Hyperthreading is enabled


This is a video of what happens while 15 sec in the game, the video starts exactly when we launched the game



When playing on 1920x1080 LOW it doesn't crash, Also playing 4K Low i doesn't crash.


Battlefield 1 shows this error while other games not



We checked everything

Fresh OS
didn't install any unneeded software like Asus ROG Control Center, Audio Center or whatever it's called.
It happened before updating the newest bios, it was before 202 or something we updated it to 306.
We tried many nvidia drivers since the release of 1000 series and many settings.
We tried with and without Gsync
We tried to disable the windows 10 DPI Scaling to 100% on the display settings.
We Disabled the GPU Scaling or put Aspect Ratio on the NVCP
We checked a bit Prime95 and OCCT

Some games works fine like Witcher 3

What can cause this issue ?

Please help

Thank You

 

Nvidia's magical drivers at their buggiest if you ask me. Try using DDU to remove GeForce Experience, the driver and all other Nvidia software and reinstall ONLY the driver through the Asus website.

 

We tried .. that's what we tried at first, it happens with all drivers, and if we can't use the newest drivers from nvidia that means something is wrong.

 

No one else with the same laptop and having issues ? or other laptop with the same issues ? any way to fix it or something is wrong with the laptop ?


I had Asus G73JH radeon 5870 which had crashes and BSOD long time ago and it was fixed with bios update.
I have now Asus G751JT which didn't have issue at first and not after bios updates and others, I even upgraded the motherboard to the one with Gsync 970M.

Anyone knows what the issue with this laptop could be ?

 

Have you tried setting the desktop resolution to 1080p before launching the game? I have found that a real issue forca long time ifbyou dontbuse the same resolution on deskyop and in gamd. Good luck.

 

I tried, it didn't work. I also tried many other things. it also happens to other people too, you can check the youtube videos , more people complain on same issue.

 

In the nvidia control panel do you have default graphics set to nvidia gpu? Some games will try and runot off intel gpu then crash right away.

 

I take it that you removed your old driver completely before installing a new one? I've had issues with my 980M where simply updating my drivers was not enough, I had to uninstall my graphics card and let Windows automatically install a fresh driver to fix my issues.