Asus Reliability, how does it rank?

I'm seeing quite a few threads related to issues with these laptops. Are these due to over zelous over clockers
issues with BIOS and drivers than can be easily fixed?
Low quality parts for things like touch pad?
Design flaws, such as cooling?

I'm on the fence between G53 and Alienware m15x. Aside from reliability/durability. My other big ? is screen quality/black levels.

Any input would be appreciated.

Regards,

Mike

 

GSOD was fixed already.
Creative sound is also fixed.
ATI drivers can be upgraded too if you update your Bios, vBios (GSOD fix).

G73 is pretty much in good shape now, and not all users have the same problems as stated in this forum.
I didn't encounter any GSOD but still I updated my Bios to 211 to improve the cooling system and other fix from Bios 209.
Updated vBios (GSOD fix) for me to update my ATI catalyst driver.

I don't have any touch pad issues (nor using it, can't tell so much), but I use mouse so no problem at all.
The laptop is quite solid and looks cool. Comfortable and really fast.

 

Regardless the touchpad, the g73jh is awesome.

 

I was unlucky with mine, and I have very uncommon problems. G73jh>M15x.

 

Are you saying G73jh is greater than M15x?

Mike

 

IMO, if you want a problem-free system, stay away from dell.

(It doesnt mean asus is immune of course)

 

Maybe I'm behind the times, but in the past Dell has been pretty sturdy. I've had issues with some proprietary tricks they've pulled over the years, but I can't complain too much about their machines.

At home or at work. Could you tell me how you came to this conclusion?

Regards,

Mike

 

Seconded...I've been combing the Alienware and Asus forums here for months and have seen the Alienware laptops coming up with plenty more problems, especially in build quality and customer service. I've got an Asus at the moment, and the service I've had from Asus has been top notch, even a free small-scale repair outside my warranty period...meanwhile Alienware's in-home service has left MANY unsatisfied owners with new problems after only semi-fixing the original issue.

 

Yeah dell seems to be really good. My work has over 30 dells with some great specs. I also had a home dell for over 8 years before we trashed it. Good in my eyes.

 

I've been reading that thread too. I saw there are issues with the hinge, and screen heat issue, general driver stuff but nothing serious for Alienware beyond that.

Regards,

Mike

 

How does Asus rank for reliability? It's #1 by a few different sources now. Square Trade had a study and Rescuecom for example. We are talking about laptops not netbooks, since Apple doesn't make netbooks. But it's not as much as how reliable a notebook is, but how careful, diligent and responsible is the user. There are a lot of NBR members who had laptops around 5 years old from brands that have high failure rate in 3 years. So I would say, how reliable are you with your laptop? I have a Dell Inspiron 9400 that has served me well, but you can find endless complaints about it and the Nvidia 7900. So depends I suppose... And Dell is rated pretty low for reliability no matter what source you find.

 

This is a good thread, knowing that Asus is better than Dell at customer's satisfaction and reliability of the product.

G73Jh > Mx15 specs, features, and price.

 

In someways, yes. In order to make the M15x better than the g73jh, you'd have to pay a lot more ($500+) and even then it wouldn't be a huge difference.

Indeed.

 

I wouldn't hate so much on Dell support. My mom had her HDD die in her Dell laptop over the last week, she called support (in Bangladesh, apparently), and instead of having to RMA at all, the guy on the other end realized pretty quick that the HDD was just about dead and flat-out shipped her a new one.

 

Lol... all I can say is, don't even think about Hp... mine, my 2 brothers and my friend all failed withing 2 years, with different models and generations and different problems as well... Never Again.

A friend of mine has an xps 13 (or 15) and after 3 years he says the laptop is "literally falling apart" saying glue issues and what not, and xps is suppose be a "premium" model.

My asus has been here for 3 years and I abused it quite abit. I take it everywhere and once it fell in the airport (because of my stupidity) on left side but it still ran great, even thought the case is a little damage. I thought that was enough proof that they can withstand abuse.

 

Well I'm one of the unlucky ones and my G73 is defective, I'm sending it to be repasted, and hopefully they'll change my GPU or fix it since for the love of god cant play 10 min of dead rissing 2 without it crashing.

But as I said, I'm one of the unlucky ones and I'm having it fixed. But as for asus I've had no problem with my G50 or UL30vt excellent machines. So even with all the inconviniences I would still pick the Asus