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    Asus g751 Touchpad button not working... Win 8 help

    Discussion in 'ASUS Gaming Notebook Forum' started by tzimisce74, Dec 24, 2014.

  1. tzimisce74

    tzimisce74 Notebook Enthusiast

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    hello I have an asus g751. Suddently, my touchpad buttons are not working.. I can move the cursor around the screen but Im unable to click anything. It used to work...With an external mouse, everything works fine...

    Any1 ever experienced this or could help?

    Win 8.1

    I tried to download the touchpad driver but it didnt help...
     
    tzimisce74, Dec 24, 2014
    #1
  2. Meaker@Sager

    Meaker@Sager Company Representative

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    Do the buttons feel odd at all? Does clicking by tapping on the touchpad area still work?
     
    Meaker@Sager, Dec 24, 2014
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  3. tzimisce74

    tzimisce74 Notebook Enthusiast

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    No doesnt feel odd... Laptop is only 2 week old. I cant use the Touchpad to tap in order to click either...
     
    tzimisce74, Dec 25, 2014
    #3
  4. Asus_USA

    Asus_USA Company Representative

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    tzimisce74 - We're sorry to hear that you're having some issues with your touch pad. Kindly email us at [email protected] with details of the issue along with the serial number of the notebook so we may better assist you.
     
    Asus_USA, Dec 26, 2014
    #4
  5. tzimisce74

    tzimisce74 Notebook Enthusiast

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    Since the laptop is not 30 days year old is it best to ask for a replacement instead to send to asus for a repair?
     
    tzimisce74, Dec 27, 2014
    #5
  6. Prostar Computer

    Prostar Computer Company Representative

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    The retailer/reseller generally doesn't like that, but it's your prerogative. Unless Asus told you that it seems they can't help you apart from having it in for service, I would see whether there's anything they can do to help you troubleshoot the problem.
     
    Prostar Computer, Dec 29, 2014
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  7. rongcaieg

    rongcaieg Newbie

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    Unless Asus told you that it seems they can't help you apart from having it in for service [​IMG]
     
    rongcaieg, Dec 30, 2014
    #7
  8. Asus_USA

    Asus_USA Company Representative

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    tzimisce74 - Having the notebook replaced is solely dependent on your place of purchase and its return policy. With regards to ASUS and our warranty, based on your issue, it would require you to have your notebook sent in for servicing at our service center.
    Feel free to contact your place of purchase regarding their return policy and how to go about getting a replacement. If you would like to have a Return to Manufacturer's Authorization (RMA) created for your notebook to be serviced under our warranty kindly email us at [email protected].
     
    Asus_USA, Dec 30, 2014
    #8
    Meaker likes this.