Asus rog g752vy - RMA bad story

I write this as awareness warning not as lament:

So , I have Asus rog g752vy with i7 6700hq + 980m, at the time I bought it was 2150 USD, I used most for graphics work, and less for games.
Now, after 1.5 years of use, I started to see two big hue/color stain starting to spread on the display, I wait, though it is software problem, reinstalled the OS, put linux, so on, was hardware issue with the display.
I called the Asus Service Center (the laptop still had warranty) on 08.12.2017, they put me in touch with a asus service from another town( here the law it is than in 14 days I must have a result, money or the fixed part back, because the december month it is a slow in work at me, I though it is good to send it).
The mail company take my laptop on 12.12.2017 after a lot of calls. On 20.12.2017 I got it back, and as I was fear, they resolved my issue and broke another 2, now I had 2 white stuck pixels on the center of the screen and the G-sync don't work anymore.
I called back to the service, they treat me like i was a thief, and I was supposed to say thank for what they did.
After more calls and emails, I call the Asus Rma Center, they put me in touch with another service from another town, again need to explain the problem, so on.
I got it back resolved, as it shoud be from begining (the display need to be changed) on 04.01.2018, so they need it almost a month + a lot of energy +calls+ emails from me to fix it.

All this time was a light winter, no snow + over 5C.
Meanwhile I had had to work on a low 15" laptop, because my clients don't wait for my service, and the experience was bad(the screen had colors abberations).

So what I learn:
- if you buy a expensive/premium laptop from Asus, if need RMA, they will treat worst than a usual product customer
- need to have tech savy to not get burn by asus service + a lot of patience and time/energy
- some services know less about products than they should
- Asus have a shady way to use g-sync in the laptop, my display was replaced with almost same model(with a g752vs model), the only difference was that mine had 1 at the end on model number , the replaced had 3), so they white list a combination of mbd+cpu+panel for the g-sync to work, this mean that you can't replace that display (if any issue arise) with anything else that fix that model.
- in same amount of money I got a powerful pc(i7 8700+ gtx 1080), if you don't need portability, don't buy a laptop
- the software/firmware issues on asus laptops are slower to be resolved(if will be) than other products(like a motherboard)

I don't think the asus products are bad, but I think the support it is bad(funny thing it is that now I have a Asus mbd in my new pc, and happy about it, but wasn't my 1st choice, not even 2nd, was the 3rd choice, I wanted a gygabyte, then a asrock, but was out of stock), so for a while I will have this in mind when I will buy something from them(if).

 

My new g752vs i bought last fall within 2 weeks the S key was broken and flopping around. 1 of the little clips thats cast into the back of the key to clip into the scissor under the key was broken.

I call asus support and told them my issue and they were beligerant and told me i would have to pay if they thought i did the damage. I have owned many laptops and this is worst keyboard of them all.

I bought a complete keyboard for less than shipping cost to send back to asus. **** asus. Last laptop i ever buy from them.

 

replacement laptop keys are about $15 all three parts and shipping

 

The S key is 17.95 plus shipping for 1 key is retarded. Its probably going to be at least 30 bucks Canadian plus tax maybe.

 

Sure would have been cheaper and less stressful than an RMA, Sounds like the prices have gone up. I change one out on G75VW cost me $9.99 and shipping and I didn't have to RMA my G75VW for the 3rd time

 

I cant gelieve Asus is so cheap to not supply a key. I didnt even need anything but the key.

 

None of the manufacturers send a key out, this includes ASUS, MSI, and Gigabyte. They all request the system to be sent back for keyboard replacement. Also, it's possible that you may be charged for the repair due to physical damage, but your mileage varies.

 

Well thats pretty dumb if you ask me. Why take the machine all apart and spend all that money on a new keyboard and shipping when a single key would solve the problem? Also doesnt asus brag about there 2 year accidental damage wsrranty thats included in the price?
I replaced the key and its been fine ever since.

 

The keyboard nowadays is attached to the C panel (to allow a slimmer design) so it's not an easy replacement as you will need to take the whole thing apart. Also, if they are wasting a keyboard why not just replace the entire keyboard for you?
If you have accidental warranty, you would still need to send it in anyways should you proceed with the claim. The ADC does not contain any provision to send anything to the customers for free except in-house repair.

 

Out of the 7 ASUS ROG laptops I bought before, none of them lasted for more than a month and were all refunded until I gave up on the brand and their lack of quality control. Yes, the specs you get for the price are phenomenal but that's where the happy part ends...

 

well, you handled it correctly, RMA's with Asus can turn into real nightmares especially over such a simple thing..

 

You must have had some really bad luck,

My G75VW lasted me almost 5 years and my sister has been using it for the last year without issues. I had 2 RMA
s with it and replace the J key myself.

I got my G752VY December 2016 and have had no issue I haven't been able to solve with the help of other ROG members or on the Windows 10 Forum