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    BSoD On G53SX

    Discussion in 'ASUS Gaming Notebook Forum' started by eruexe, Jun 16, 2012.

  1. eruexe

    eruexe Notebook Enthusiast

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    Hello guys I just got my 1st BSoD on this laptop, installed BlueScreenView and had these on the file. please help.
    I know its the ntoskrnl, but can you guys provide a more clear or step-by-step idea what to do?

    ==================================================
    Dump File : 061612-16177-01.dmp
    Crash Time : 6/16/2012 6:17:10 AM
    Bug Check String : SYSTEM_SERVICE_EXCEPTION
    Bug Check Code : 0x0000003b
    Parameter 1 : 00000000`c0000005
    Parameter 2 : fffff800`035bc9bc
    Parameter 3 : fffff880`02ddcec0
    Parameter 4 : 00000000`00000000
    Caused By Driver : ntoskrnl.exe
    Caused By Address : ntoskrnl.exe+7f1c0
    File Description : NT Kernel & System
    Product Name : Microsoft® Windows® Operating System
    Company : Microsoft Corporation
    File Version : 6.1.7601.17835 (win7sp1_gdr.120503-2030)
    Processor : x64
    Crash Address : ntoskrnl.exe+7f1c0
    Stack Address 1 :
    Stack Address 2 :
    Stack Address 3 :
    Computer Name :
    Full Path : C:\Windows\Minidump\061612-16177-01.dmp
    Processors Count : 8
    Major Version : 15
    Minor Version : 7601
    Dump File Size : 285,256
    ==================================================

    It happened only last night, after one BSoD, it never happened again, so far.
     
  2. ALLurGroceries

    ALLurGroceries  Vegan Vermin Super Moderator

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  3. eruexe

    eruexe Notebook Enthusiast

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    already did, i copied the notepad file on my 1st post.
     
  4. nipsen

    nipsen Notebook Ditty

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    If it's the same address every time,
    "Crash Address : ntoskrnl.exe+7f1c0"
    ..it's still very likely a hardware problem. Typically a bad memory stick.
     
  5. scottdrmyers

    scottdrmyers Notebook Consultant

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  6. eruexe

    eruexe Notebook Enthusiast

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    Fortunately, it hasn't happened again since.
     
  7. nipsen

    nipsen Notebook Ditty

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    That's actually not good news either :D -- since it means the problem must have been caused programmatically.

    You didn't happen to be switching between battery and the power-cable at the time? I had similar problems like that because the power-management software had a tendency to require I had loggen in directly to the admin account. I.e., I would boot to the user-account, it would hang, I would go to the admin account, try to read logs, figure things out. Back to the user-account, couldn't reproduce the problem. Then after a few days, a restart, some new driver, and the problem would be back -- because the admin account hadn't launched the component.
     
  8. eruexe

    eruexe Notebook Enthusiast

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    It's always plugged in when I am playing games. It was plugged in when it happened.
     
  9. nipsen

    nipsen Notebook Ditty

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    Then it's not that, at least. If it happens again, make sure you look at the event logs and see what sort of service happened right before the hang. And as I was saying, the address is something at the end of a block allocated to a physical memory area. And if it's actually used by something like the sound-card, or something with dma that also allocates memory dynamically, then support would probably be interested in a report.