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    Big Problem-Please help!!

    Discussion in 'ASUS Gaming Notebook Forum' started by CarolynHal, Dec 20, 2010.

  1. CarolynHal

    CarolynHal Newbie

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    Hi everyone, brand new to the site. I've looked through some other posts and really hope someone can help. I dropped my G73JH. I think I'm going to cry. The screen is white, so I guess it's broken, but I know I can buy another screen. The computer tries to run, but goes super slow. Am I screwed?? Can anyone help? I would appreciate it. I don't know how I will survive with my computer!:cry:
     
    CarolynHal, Dec 20, 2010
    #1
  2. Hydeo

    Hydeo Notebook Evangelist

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    Hydeo, Dec 20, 2010
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  3. CarolynHal

    CarolynHal Newbie

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    Yeah, I tried that. I bought it through Best Buy! Could I try replacing hard drives or anything?
     
    CarolynHal, Dec 20, 2010
    #3
  4. DCx

    DCx Banned!

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    Yeah, it could be a hard drive thing making it run slow.
     
    DCx, Dec 20, 2010
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  5. kanagye

    kanagye Notebook Geek

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    RMA it. They will fix it but charge you.
     
    kanagye, Dec 20, 2010
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  6. Laxidman

    Laxidman Notebook Enthusiast

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    How long ago did you buy it?
     
    Laxidman, Dec 20, 2010
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  7. CarolynHal

    CarolynHal Newbie

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    I bought in June 26, 2010, OK. now I'm home and looking at it. The screen is all black and white. When I turn it on, I can hear something running, sounds like normal. However, I can't get the display onto another screen to see if anything else is broken.
     
    CarolynHal, Dec 20, 2010
    #7
  8. Benchmade 42

    Benchmade 42 Titanium

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    I believe if you got it from best buy then it is not part of the regular Asus 1 yr accidenal warranty since it is subsidized from them, but double check anyway

    I just checked for you, bad news

    ASUS Accidental Damage Warranty
     
    Benchmade 42, Dec 20, 2010
    #8
  9. Morecoffee

    Morecoffee Notebook Evangelist

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    You could try hooking an external monitor to it to see if it is the screen that has gone bad.
     
    Morecoffee, Dec 20, 2010
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  10. ALLurGroceries

    ALLurGroceries  Vegan Vermin Super Moderator

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    If it doesn't work on an external monitor, your video card or motherboard may be damaged. Check the RAM to make sure it hasn't fallen out of the slots. You can see the GPU from the access panel, so look at that too to see if it's moved out of the slot.

    You'll probably have to send it in for RMA, but if you don't have any kind of accidental damage warranty on it, you'll probably have to pay for the repair yourself.
     
    ALLurGroceries, Dec 21, 2010
    #10