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    Blue screen and completely locking up after waking up from hibernation/sleep.

    Discussion in 'ASUS Gaming Notebook Forum' started by Megaloderp, Feb 14, 2012.

  1. Megaloderp

    Megaloderp Notebook Enthusiast

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    It also happens sometimes when I'm playing games. What'll happen is, I'll close my laptop and go do something else, and when I come back and open it up it either freezes up completely, blue screens or it locks up for 3-5 seconds at a time until I restart it, and whenever I restart it, sometimes it freezes up while it's loading and I end up having to restart again. At one time, I've had to restart it over 6 times just to get it working. I have no idea what's wrong.

    What should I do? If you need any more information, just let me know.

    Driver Packaging Version 8.93.10-120102a-131070E-ATI
    Catalyst Version 12.1
    Provider Advanced Micro Devices, Inc.
    2D Driver Version 8.01.01.1223
    2D Driver File Path /REGISTRY/MACHINE/SYSTEM/ControlSet001/Control/CLASS/{4D36E968-E325-11CE-BFC1-08002BE10318}/0000
    Direct3D Version 7.14.10.0887
    OpenGL Version 6.14.10.11414
    Catalyst Control Center Version 2011.0707.2346.40825

    Primary Adapter
    Graphics Card Manufacturer Powered by AMD
    Graphics Chipset ATI Mobility Radeon HD 5800 Series
    Device ID 68A0
    Vendor 1002

    Subsystem ID 1C02
    Subsystem Vendor ID 1043

    Graphics Bus Capability PCI Express
    Maximum Bus Setting PCI Express x16

    BIOS Version 012.020.000.032
    BIOS Part Number BR038352.001
    BIOS Date 2010/08/30

    Memory Size 1024 MB
    Memory Type GDDR5

    Core Clock in MHz 700 MHz
    Memory Clock in MHz 1000 MHz
    Total Memory Bandwidth in GByte/s 64.0 GByte/s

    I did the RAM test. I forgot what it's called, but it didn't show any errors.


    ImageShack® - Online Photo and Video Hosting

    EDIT: Forgot to mention, it's an ASUS G73jh. i7 740qm, ATI Mobility Radeon HD 5870, 8GB 1333 RAM.
     
    Megaloderp, Feb 14, 2012
    #1
  2. dstrakele

    dstrakele Notebook Consultant

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    dstrakele, Feb 14, 2012
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  3. GeRm305

    GeRm305 Newbie

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    If this is anything like the G72...test your memory...I had my G72 come out of sleep one time,BSOD'd on the spot...and in safe mode though it would run for a few minutes...sometimes longer. ran memtest and there was failure all around...replaced the bad stick and it's been good ever since.
     
    GeRm305, Feb 18, 2012
    #3
  4. arthurccm928

    arthurccm928 Notebook Enthusiast

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    i had EXACTLY the same problem. i ran several tests including memtest86 and i couldn't detect the problem. i even sent my G74sx back to asus royal club for repair, in which they reinstalled my OS and told me the problem was with a HDD (???), and the problem persisted. ANYWAYS, i sent back my laptop and demanded them to do a thorough check again, and they found that the problem was with a RAM, the free 2GB RAM given by xoticpc....so yeah, you might want to look into that.
     
    arthurccm928, Mar 6, 2012
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  5. JOSEA

    JOSEA NONE

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    If you can rule out a RAM issue, IT may be the VBIOS - have you updated it? It is not available on the ASUS site (SHOCKING) but the info is easily found in the forum, you S/B on 012.020.000.032.038352
    http://www.hwinfo.com/ one of many tools to verify this.
     
    JOSEA, Mar 6, 2012
    #5
  6. octiceps

    octiceps Nimrod

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    I had this issue a few months ago where my computer would blue screen and shut down automatically after I left it in sleep or hibernate. After getting my memory dump file analyzed by some posters over at the Windows 7 forums I updated my chipset and Intel WiFi drivers and have not had the issue since.
     
    octiceps, Mar 6, 2012
    #6