Boot problem after enabling fancystart

Hello everyone, I have interesting problem and was hoping to get some help.

So after seeing my friends g60 boot up with the ROG symbol/sound, I decided to use fancystart to do something similar to my g73.

First thing I did was reinstall fancystart (as it was one of the many things I uninstalled when I first received the laptop)

Next I booted into the bios, enabled fancystart and animated images, hit f10 to save and exit.

After the bios screen went away, the screen went completly dark, and nothing the but lights under the lcd and power button (as well as turbo, splendid buttons ect) would light up, not the keyboard lighting. After waiting for about a minute, I held down the power button to turn the laptop off.

Tried turing it back on, again no luck, windows wont boot, so I again held the power button, and tried tuning on the comp with the turbo button, booting into express gate (figured why not), and express gate too would not boot.

Tried the reset button on the bottom, still wont boot. Pulled the battery, and ran only on ac power, still wont boot.

While I havent been apart of the forum for very long, I did read many of its threads months ago, before I had the g73, and have never read of a problem like this (that involved simply enabling fancystart)

My computer hasnt had a gsod since I updated to bios 209 and a clean install of CCC 10.6 a number of weeks back, it has the 840qm, 8gb ddr3-1333, intel 6200n, and the rest is just the stock A1 stuff.

Id rather not send it back, and possibly get another laptop with GSODing problems. Appreciate any help, thanks.

 

Oh, completely forgot to mention that I also tried booting back into the bios (f2) and advanced boot options (f10), also nothing

 

Wow, I am sorry to hear that. I did find this on the ASUS forum:
ASUSTeK Computer Inc.-Forum- BIOS reset on Pro77sv after FancyStart
I know it is not an elegant solution, but I will continue searching for a better option.

 

Ya, that would be a real pain in the a**. And I did also try the pin hole on the bottom, didnt work.

Where is the CMOS battery on the g73 even?

 

From this thread it appears to be on the MB, but you have to remove the MB to get to it
http://forum.notebookreview.com/asu...475907-asus-g73-series-disassembly-guide.html

 

Why, the CMOS battery is on the right side of the motherboard, facing up. You need to take off the top cover, and keyboard, and unhook the monitor, and unfortunately all the other disassembly steps...

I could have sworn there's a way using the reset button to clear the CMOS. I would PM Ken.

 

Guy from Gentech right? Thanks, ill do that right now

 

Ken hasnt gotten back to me yet, but while looking at that disassembly guide I realized that the cmos battery is located at the upper left of the access panel on the back.

For about 20 minutes I tried to figure out a way, with w/e tools available to simply pop it out from the access panel, and bypass having to take the whole laptop apart, but had no success.

Currently i have a paper clip in the hole of the reset button, and I will be leaving it held there for an hour. I know this likely wont do anything, but its close proximity to the cmos battery led me to believe that when pressed it might be disrupting the battery in some way (of course I have no idea if thats actually the case)

This will probably be my last attempt...and if I or anyone else for that matter cant figure something out by monday or tuesday, looks like ill be sending it back :/

Edit: Didn't work

 

Taking CMOS battery out should help. Google for BTOtech G73 dissassembly video, if you plan to do it yourself. BTOTech guide shows pretty simple way to take G73 apart. If your G73 performs perfectly, you can go to your nearest Asus SC asking them to take CMOS battery for you.

 

Unfortunately there isn't any other way to reset the BIOS besides the reset pinhole or remove the CMOS battery, I've tried to work with Asus for N61JQ customers who flashed BIOS 209 and kill the BIOS, if you read the N61JQ owner's lounge you will see, sorry.

 

This won't help you, but it's a data point for the thread. I did enable fancy start on mine and ran a custom graphic/sound for a few weeks just because I was bored. It worked fine for me. I turned it all off recently and started using the standard static Asus logo again. Just didn't want people to think that fancy start will automatically kill your laptop. I don't know why it messed yours up. That sucks.

Please report back if you are able to get the battery out. I would like to know if this fixes the problem.

I think fancy start reads the images you set up from the hard drive at boot time. I didn't think that was a good idea so that's another reason I turned it off.

 

Thanks guys, ill see what I can do.

Edit: @Jody, I hadn't even made any modifications yet since I was never able to get back into windows, so ya I'm still bewildered as to why this would have happened in the first place.

 

So it looks like Ill be sending it in (because now there is a fairly deep scratch in the bottom left corner of the screen).

Anyways, I was reading the stickied "Asus RMA and Warranty Guide" and my concern is that if I send my laptop in, Ill get it back with my HDD's formated.

Should I take them out before I send it? Or leave them in and hope for the best? Id like to hear your recommendations.

Thanks again

 

Back up an image before sending it in

 

I had the exact same problem as you, i disabled fancy start and could no longer boot. I sent it in, they replaced the motherboard and it works now, but this one GSOD's and my old one didn't Oh and they didn't wipe my HDD's

 

@Chastity, you recommend I clone it or something then? Im not sure if thats what you mean, and wouldnt know how to make a backup otherwise, if the computer isnt working.

@L33t (nice name btw lol), Im sorry to hear that, I too havent had any GSOD issues with my current one (CCC 10.6), but I am glad to hear that at least they didnt wipe/format your hdds. Were you able to try out this CMOS battery solution before you sent it in?

 

yes, make an image (clone) of your setup

 

Lol thanks, my friends and i always joke around with the "L33t" names haha. No i wasnt able to try the CMOS battery solution.

 

You might already know this but the SATA and power interface on a notebook (2.5") hard drive is exactly the same as a desktop although the drives are smaller. I image them all the time by using a spare SATA cable plugged into one of the half dozen SATA ports inside my desktop and a spare SATA power connector on my power supply. No need to buy anything special to clone or back up.

I just pop the side cover off one of my desktops and prop up the little hard drive where the power connector and spare SATA cable will reach. Boot up the desktop which should automatically find and map a new 500GB drive.

 

Thanks Jody, while I ended up not making a clone, I did have most of the important stuff backed up anyways, it'll just be a pain to reinstall everything...

Because apparently ASUS found a problem with one (or both, they didn't specify) of my HDD's, I don't have the laptop back yet but they said they had to give me a new one and reinstall windows, they weren't able to recover any of my data.

How would I know if they changed anything else? Or if it wasn't me that damaged my HDD's by holding down the power button too many times while trying to fix the laptop using other methods (I know thats unlikely, but Id hate to learn that I was the reason for the HDD failure)

Also I remember before I sent it in, I disconnected/removed both HDD's and tried turning on the laptop, going straight into the bios. So how were one or both of the HDD's the problem if when removed the laptop did nothing?

 

so is this an official issue or was he just unlucky? I was gonna try fancy start myself soon.... glad I read this thread.

So how can we use it without worry?

 

Well according to others in this thread, one person used it without issue, another disabled it and caused problems, and I enabled it and bricked the machine lol so your guess is as good as mine. Not to scare anyone away from the software or anything. I believe there was also another link somewhere to another person who had one of the N or K series laptops and had the same problem as me.

 

Ha, exact same thing happened to me. I'll save myself the trouble of sending it to ASUS if I can get to the CMOS tonight. I'll post an update within the next day or so to let you know if it worked.

Fricking FancyStart.., I used it in the past with no problems at all. I recently reinstalled my win7 edition to my OS partition and all hell broke loss...

IE: No POST. Backlit but no video. No POST = No bios menu...

Before I found this guide I was thinking it was going to be hard to locate the CMOS. Thanks guys!

I'll be back and playing StarCrack II in no time now! ; p

 

I have actually ran into the same issue myself. I tried do do a system revovery once it finished my pc shut off and once i turned pc i got nothing to show up on my screen. Once i hit the power button the caps lock and the num lock are illuminated and stay that way. I tried hard reset and i tried hitting reset button nothin happens. I wanna try to get to the cmos battery to try that cant wait 2-3 weeks to get my laptop back got some important things on the computer i hafta take care of. If any has done this and reset it by the cmos battery plz let me know. Anyone with any ideas of some steps i can take plz help. just got laptop 1 week ago and i alrdy cant use it .....

 

Ya, I havent touched Fancystart since this, but good luck with the CMOS solution, I wasnt actually able to confirm it as working because one way or another I also had scratched my screen pretty bad, so I just sent it in.

And this happened to me not long after SCII came out, so I know how you feel lol

Asus felt it necessary not only to reflash the bios (updating it in the process) but also change my HDD just in case (during the RMA). Hopefully tripory can confirm this as a working method, otherwise you might have to send it in. Trust me when I say I tried everything else.

 

Ok so im in the middle of taking my g73 apart trying to get to the cmos. Dont wanna rma my notebook and be without it for months like my desktop motherboard i sent to asus. Will keep u posted on what happens.

 

Ok i got to the cmos battery i just dont know how to take the damn thing out.

 

I am happy to say that popping out the cmos will fix the issue with the computer not showing anything on lcd but all lights and everything comes on. I am using my g73 again and i did not hafta rma and go without it for weeks or even months

 

I had the same problem with my g73 when I enabled Fancystart, but I found a way to fix this that is quite a bit easier than removing the cover to get at the CMOS battery.

All I did was take off the panel at the bottom of the laptop that allows access to memory, HD's etc. then removed my boot drive from the computer and turned it back on, my laptop would post after this and allowed me to get into the BIOS and disable fancy start. All I had to do then was put the HD back in and it started back up fine.

Hope this works for anyone else having this problem.

 

I tried that too, and it didnt work for me.

 

I have also had this issue with BIOS 213 and Fancystart with an INTEL SSD. The solution for me was to pull the hard drive. Boot into the BIOS and make sure the drive is removed as a boot option. SAVE. Reboot again. Go into the BIOS and just SAVE again. Reinstall the HDD or SSD and power up. Problem solved. ASUS needs to fix the BIOS.

I installed/reinstalled the OS on this POS 5 times because of this problem.

Worst laptop I've ever owned. Defects everywhere. Repair/Service times are abysmal.

All the feet are gone from mine. And I probably only had 10 hours on it when they were gone. The touchpad is a nightmare. I have the keypad showing up on the LCD when I have a black background and the PC is powered up....and it's never been in a bag of any kind. Only closed on my desk when done for the day.

I was a lifetime ASUS fanboy. I will never buy another ASUS product again. I will tell everyone I come in contact with how terrible ASUS is now and will recommend other PC manufacturers. I am sure my voice will cost them several 100 pc sales. I just wish others would do the same. This PC should have been recalled and replaced by the factory. They won't do the right thing.

Bye ASUS!

 

If you've lost all your feet, and it just sits on your desk, then obviously you've done more with it than just sit on your desk. Also, after you lost the first one, it never dawned on you to superglue the others? This has been a common suggestion for G73 series on many forums.

As for the keypad image on your lcd... try cleaning the lcd panel. Oil gets transferred from your fingers to keys to lcd screen.

Trackpad issue: requires top taken off and then remove the silver tape and glue.

Fancystart issue: I never use the feature.

Laptops today, unfortunately, aren't perfect, no matter who makes them. You'll find that every brand has their annoying quirks and issues.

 

I close the cover and walk it out to my Tundra. It gets to ride by itself in the front seat. It has never been left alone in that truck. I set it on my other desk at home. That's all the movement it ever sees...I am carrying it in my hands.

I realized the feet were falling off only after I was down to the long one on the battery...which I did super glue.

My laptop has been babied. It doesn't have ONE scratch on the outside or inside of it.

Let me clarify the LCD issue. When powered up with a black screen you can see LIGHT RINGS in the shape of the keys....not all of them....the Right Shift and Ctrl and the neighboring keys. So basically on a black background you have this mirrored keyboard made of white rings that are actually the backlight bleeding through.

Trackpad issue......disassemble and remove tape and glue!!!!!!!! !!

Do you realize what you are saying Chastity???

I'm an EE/CS Major. I am quite capable of doing that....but I won't (not on a laptop that had all of the issues this one has had while it was still considered NEW). How many people that own this laptop are going to be willing, courageous or knowledgeable enough to disassemble a new laptop?

Why would they? Well MAYBE because they want the laptop they paid $1,500+ US dollars for to actually work like it SHOULD! And....because ASUS is not responding to the issue in a timely fashion and they don't want to WAIT for a month or MORE for ASUS to get their laptop back to them. If the newer versions of the G73 have these issues resolved then I personally think ASUS should be offering those to the JH users as a replacement.

I have built just about every desktop PC that I have owned....for the sheer bang for the buck. I have replaced LCD's, motherboards, CPU's...etc on laptops too.

Let me clarify a bit more....

1. Feet fell off
2. Power supply quit in the first 3 months. ASUS wanted me to send the ENTIRE laptop in or make me pay around $150+ US dollars to replace the power supply. I had already seen on various forums that the ASUS repair center was taking at least a month to fix this issue. I ended up buying another power supply.
3. Light rings on LCD.
4. Touchpad craziness. I found that decreasing both the touchpad sensitivity and the palm rest sensitivity helped a good bit. I also had to disable the pinch/zoom option. It still isn't perfect but I use a bluetooth mouse when possible.
5. Noisy rattling fan on right side after only 4 months. I still have to deal with it.
6. BIOS issues with current BIOS that can BRICK the laptop if you actually try to use a FEATURE that is advertised by the manufacturer....aka....FancyStart.

Honestly....your comments are fueled by something other than loyalty to ASUS. I think you let the moderator status on the ASUS ROG Forum that is in your SIG get to your head and you are defending a dead horse.

You are well respected by many people....but I do think you should face facts and quit defending ASUS.

They dropped the ball on this laptop. I commend them for what they were attempting to do...deliver a high end laptop at a mid line price point....but....the defects are unacceptable.

John

 

No, I am trying to stimulate you here. I listed the fixes for your issues. If you are NOT capable of fixing it yourself, and you do not want to RMA it to a center, then the best alternative is to look here:

ASUS Notebook Authorized Service Provider

This lists Authorized Repair Centers that are local. Take it there and have them do whatever fixes you cannot do yourself, or want to. This is advice I've iterated many times in this forum, and on asusrog, and it seems I get asked it over and over and over and over.... I suppose what I need to do is write up a new sticky on the asusrog forum with all these links in one place.

(You should see my PM lists on a daily basis, I get swamped a lot)

I would certainly bring it to an ASP with a list of problems, and have them fix them. If they give you flack about some of the fixes, (I had one tech who wouldn't believe it's the tape causing the problem, and refused to do it, until I explained to him why it does what it does. He was dumbfounded when it fixed the issue.) you can call here and get the issues escalated.

http://vip.asus.com/eservice/cus_suggest.aspx

Sorry for venting a bit in the forum.

 

I used asus fancy start on Saturday evening, i did not like it, so i set it back to default and restarted it, evrytyn still worked fine!. When i was done using my laptop, i shutdown and slept. On Sunday morning, i woke up to power up my laptop, all the lights will on, but it won't just boot up! I was so confused and suprised. What came to my mind first was that my Hard Drive had failed. Then i gave it a re-think! Hard drive failure will still let me into the bios! And i at least, i will get the error message! Then! I remembered ASUS Fancy start! I knew there was smtyn about that app!

I googled 'ASUS fancy start issue' and bam! There it was! Google smhow directed me to this GREAT site. I read as many comments as possible in this thread!

All i did was to open the back of my laptop, removed my Hard Drive. Closed the back (without screwing back). Turned on my laptop, now i got access to the bios. Then I disabled ASUS Fancy Start. Save and Exit. Then held my power button to put it off. Put back my Hard Drive and screwed it in, closed the back and screwd it back. Turned on my Laptop! Viola! Its boots! And until now! Working perfectly! And thank God i got rid of that start up sound!

 

I must have had a slightly different problem with it then, because removing the HDD's didnt do a dam thing for me lol glad this helped, and that you got it all back up and running though

 

Just wanted to thank everyone who posted

 

In order to fix the issue, follow these "easy" steps:

- Power off the Notebook
- Remove power cord and battery
- Remove HDD
- Re-attach power cord
- Boot and enter BIOS
- Disable Fancy start and other "nice" ASUS inventions
- Power off
- Put the HDD and battery back in

You're good to go.
Cheers.

[Tested on KS3S series]

 

Thanks guys I did the same thing in my G73 BIOS and enabled fancystart and it wouldn't boot. But when I read that removing the HDD and booting enbles one to access the BIOS to disabled the fancystart worked and now my computer works as before thanks again
.

 

Thnx or that easy soln.
The fancy start problem is like a nightmare and first i thought there is no other option left except taking it to the service centere but thanks to this forum i was able to fix it on my own.
I've an Asus k53sm laptop
Thnx again.

 

I encounterd that problem with fancystart enabling, the screen turned black and no reaction or results to any comands you do, as turned out the only viable solution to that is to reset the bios. And to do that you need to take your notebook apart and physically remove internat battery for few minutes and that for sure would help. I got asus K53s..good luck