Bug (insect) in G73Jw display and ASUS response

Greetings,

I don't know what has got me spun up the most, the fact that there is an insect trapped inside my laptop display, the fact that there doesn't appear to be an ASUS-sponsored laptop forum any longer (at least that I can get to - ROG?), or the fact that when I reported this to tech support (the laptop is still under warranty), I received an unbelievable reply.

my tech support request:
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Greetings,

I have a bug in my display... an actual insect, not a software error.

To repeat, and to be clear, a small insect has, somehow, gotten into my display
under the glass and can be seen crawling around.

This machine is still under warranty, I believe. What should I do?

- s.west
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ASUS tech support reply:
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Dear valued customer,

Thank you for contacting ASUS Customer Service.

Please reinstall VGA driver from the link: ASUSTeK Computer Inc. -Support- Drivers and Download G73Jw

If still, I suggest you to register the RMA or call the number 1-888-678-3688 for help. Please enter the following page which is the link of RMA: http://vip.asus.com/eservice/usa_rmaserv.aspx
Sorry for any inconvenience that caused to you.

If you have another problem, please get contact with us ASAP.
Have a nice day!

Best Regards,
Carol
ASUS Customer Service
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Reinstall the VGA driver? Really? Surely even the pattern recognition software should have flagged the word 'insect'...

Anyway, I'm not sure what I'm going to do.

Has anyone else ever experienced having a bug inside their display?

 

Cancel that annoyance remark, I was using the wrong URL...

got it now.