G51Jx BSoD

I have had my G51Jx for two days and have been already getting Bsod's.

I have two games installed at the moment, CoD:WaW and CS:Source. I was able to play CS:Source for 2 hours without any BSoD's.
But I am only able to play CoD:WaW for about 10-20 minutes before I get a BSOD.
The BSOD I get is a 0x124. It is frustrating considering its a brand new machine and this has already happened on the previous model. There should be no excuse.

I am considering taking this machine back and getting something STABLE that works... unless Asus is able to put out a BIOS fix I will be looking at that option. It's too bad because I wanted to love this laptop.

I have tried several things like uninstall the Creative HD suite, disable synaptics touchpad, etc ,etc but to no avail.

Anyone else with the G51Jx experiencing this??

Useful links
Added by E.B.E.

• thalanix's Asus G51J CPU throttling investigation.
• thalanix's Asus G51J BSoD thread - part 2.

 

run dxdiag and "save all information". i'd like to see if there's any evident hardware changes from the g51j that would justify a new BIOS/motherboard revision (unlike with their G50v/t models).

post the info from eventvwr, or more specifically the 4 parameters (see http://msdn.microsoft.com/en-us/library/bb725851.aspx). the common one on the j was a PCI-E error (and took asus 3 months to fix).

throttling and bsod in the successor model, where is the QC asus...

for anyone thinking of flashing a G51J BIOS at this time, DO NOT, i repeat DO NOT flash. i posted this in the other thread and here as well - they do not match:

root@retribution:/media/DataI# md5sum G60*
91c38e2b054ac241baebd049865794cc G60JAS.204
5043f0f57bb87af1be19d44d4cd9cd3b G60JXAS.204

 

Ya exactly, we have a G60JX motherboard, not a G60J and there are enough changes such as the additional RAM slots and lack of second HDD controller that it would not be the same.

I have not seen any BSODs in the week now I've had my system, but I haven't played any games that had reported BSOD problems. There was another user that reported they were playing games that did have the problems in the G51J without any in the JX - but it's true we don't know if there are other changes besides the RAM slots and the graphics card (which might just be a change that is only MXM-slot deep).

Will install Civ4 and leave it running tonight and see if I have problems as you are having.

Peter

P.S. NewUser1 please post your BIOS revision - there are 2 versions out there, mine came with the newer one installed but if yours is a slightly older model and has the older revision - well it's worth taking a look just incase.

 

My Bios version is 207. Im pretty sure its the latest.

I've included my dxdiag info as well...

Here is the error in eventlog:

The computer has rebooted from a bugcheck. The bugcheck was: 0x00000124 (0x0000000000000004, 0xfffffa80059a0038, 0x0000000000000000, 0x0000000000000000). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 020810-27768-01.

 

DOH! The dreaded 124 error from the J model!

 

Since this machine was probably out of the factory before the G51J BIOS got patched, I'd think there is a large probability that a G51Jx BIOS update should be forthcoming. Fingers crossed for u d00dz at least!

 

that would be it. time to start pestering customer support if more people confirm. hope it takes shorter than 3 months.

 

Whoa, that's interesting. Version 207 is the version of the BIOS fix for the G51J. My system as I received it has BIOS v. 204, which is the latest posted to the ASUS website. Can you make a backup of the 207 BIOS you have on your system? And then perhaps you can try flashing the 204 version instead and see if the problems are still happening?

I left Civ4 on overnight and no BSOD, it was still running without a problem when I woke up.

Peter

 

It's happening in G51Jx-a1 again? wow.. they better come up with the solution quick.

 

My mistake, I just went into the bios and checked. I have version 204.

It seemed I could game in CS:Source for as long as I liked, but as soon as the graphics intensified then I would get the BSOD. Have you tried a game that has a little more intensive graphics?

I am stuck with this system so I need to work this out... I am hoping for a fix soon.

 

If this is the same as the G51J's problems, then only certain games show the problem. You can find a list of the games that do and things people already tried here: http://g51jbsod.wikia.com/wiki/ASUS_G51J-A1_0x124_BSOD Hopefully the fix for the G51J will also work on the G51Jx, the systems are quite similar - if they haven't released a final for G51J yet though then that might be why it's still there on the Jx to this point.

Peter

P.S. Back when the ASUS Z96JS was new there was an issue with the display being "grainy" - I contacted support and after trying a few fixes they suggested, they sent me a beta bios to test out which solved the problem. GenTechPC was on the same thread as me and got the same Bios as me at that time. It sounds like the G51J issue was similar to this in that they sent out the BIOS to people who reported the issue and offered to try different solutions - so maybe if you contact support and report this issue you can alert them that they need to move the fix over to this system and get yourself on that list. Heck, they may even have the fix but as with the G51J they do not want to give it out officially yet until they do more testing. If I saw the problem I'd be on the phone with them right now - it certainly can't hurt.

I'll keep testing with the games I have from that BSOD list - another 3 hours past in Civ4 now and no error - I think I'll move onto GalCiv2 now and then Oblivion.

 

I have already put in a support ticket to Asus and am waiting to hear back.

Please let me know how those other two games run... perhaps I got a bad unit.

 

Probably not a bad unit with that stop code. It is more likely the same exact problem the previous incarnation had. Karma is rough in this family

If anyone bought it from a real retailer try bugging them. Hopefully this doesn't get too epic like the G51J-A1.

 

That's good that you've reported it already. Either way, I've got Oblivion running right now with everything at max (8x AA, Max Distance on All, Bloom, max water, etc...) sitting on a stolen horse by the main lake in the game watching the lake and rotating around my character continually. I read somewhere in the G51J BSOD thread part 1 that someone first saw the problem running Oblivion for 5 hours - so we'll see - 20 minutes into the test so far...

Update: Oh I almost forgot - The game did crash once while I was heading to the lake - but it was not a BSOD, just an "Oblivion has stopped responding" error message and the rest of Windows was working. It happened just after I maxed out the settings (which didn't save because of the crash), so I restarted the game, maxed the settings and then restarted the game again and that's where it sits right now, 30 minutes in.

Civ 4 I ran for about 12 hours with no problems, first 5 hours it was just sitting there with some movement from units and water, but for the last so many I had it continually scrolling over the world.

I'll let you know how it goes,

Peter

 

Should I try and re-seat my RAM? Or is this completely a BIOS/Driver issue?

I don't have many other games to try, but if someone else has CoD:WaW I would love to see if they get the same error. Or perhaps CoD:MW2?

 

Can't comment on that - I don't think it helped with the G51J. By the way, did you get the free 1333 Mhz RAM upgrade?

The only person who posted playing one of those two games on this notebook was yesterday in the main G51JX thread:

Peter

 

for no problems , get G73 LOL...

 

Thanks sean, that's quite helpful.

Anyway - So far 5 hours with Oblivion and no problems at all. My character has been falling down a cliff into the lake, and has now just about finished crossing it now 3 hours later. He did get attacked by a crab at the beginning... Very fast paced game lol . Lots of reflections and continuous movement though so hopefully if it's going to happen it'll happen soon. It's been very smooth even with all settings maxed (of course for a 2006 game you'd expect that - my Z96JS could run it pretty well and it only gets 1700 on 3DMarK06).

I will install GalCiv2 if something doesn't happen soon. One thing I have seen come out of this so far is that I peaked at the stats 30 minutes into the test and my GPU was at 87*C - so finally passed 86 .

Peter

 

Thanks for the updates...

from yourself mentioning no Bsod and another guy saying the same, maybe i got a bad unit... like bad ram or something?

Yes I got the 1333Mhz RAM.

I would love to get this issue sorted out sooner than later, but I guess I gotta be patient.

 

Ya, sorry man. I do wish I could reproduce the problem to set your mind at ease - but no luck so far. All those hours running Civ 4 and 7 hours with Oblivion running full force - about 18 hours of testing in all, and not one BSOD for me.

Maybe I'll start to see it manifest sometime in future - but if it is the same BSOD issue - well make sure you mention the symptoms are identical to the G51J issue when you talk to them - that one was so big they should remember it - and see if they can try a similar BIOS fix and offer to test it if so. That's my best suggestion for what to do now.

Peter

 

Except availability

 

For the heck of it I ran memtest 86 all night and it produced no errors.

Still no word from Asus support after 72 hours.

 

I would recommend you do not bother yourself with the idea that it is your system. Maybe it's possible, if nobody else reports a BSOD, but it's very soon after release. It was a hard one to reproduce on the G51J intentionally, very sporadic. Some games would apparently BSOD within 5 minutes but I never had that happen. The date on the G51Jx 204 BIOS is 1/27 which is only 7 days after the G51J 208 BIOS (which fixed the 0x124 BSOD issue), so maybe ASUS haven't fixed it yet for the Jx. They might not even be aware of the problem, so keep hounding ASUS and your retailers about it.

 

Ah geez...my brain doesn't want to accept that it's happening again

Kind of early to know though, isn't it? Not sure if the G73 is going to work with Blu Ray like the G51 will, because of hacked drivers

At this point, I almost wonder if I should just give up and buy up one of the remaining Core 2 duo systems (blarg)

 

update:

Been playing BFBC2 Beta for an hour with no issues. CS:Source ran ok too.
I wonder if it's just that game (CoD:WaW) ?

CoD:WaW wouldnt let me play for more than 10 minutes without having a BSOD.

 

Hey NW1, there is a list of games that the G51J users had problems with that you can check out. It appears that CS Source is on the OK list. BFBC2 Beta and CoD:WaW are both on the list of games that BSOD.

You can see the list here: http://g51jbsod.wikia.com/wiki/ASUS_G51J-A1_0x124_BSOD - it'll be interesting to see if you also see a problem with BFBC2B.

So far no problems on my system yet - let us know when ASUS responds. The 208 G51J driver is now officially posted, but still nothing different for the G51Jx or G60Jx.

Peter

 

Is the G60Jx being sold in Canada or something? So far as I know, it's not for sale here yet, though I thought someone said theirs had BSODed...even though it's supposed to be the same as the "fixed" G51jx

 

the cod series and borderlands are the "definitive" games i would say. the rest are solo instances (which doesn't make them less valid, just that it could be the same problem with a different effect on a different system). asus never revealed what it was.

 

I played BFBC2 Beta for 2 hours last night, no problems. I also managed to install CoD:MW2 multiplayer and played for an hour with no problems. I will be playing a lot more this weekend so it will be a good test. I will update after this weekend.

It just seems the only game giving me a BSOD within 10 mins guaranteed is COD:WaW

 

Just call them if you want a relatively fast answer. Their online support is the worst online support I have ever seen. You will receive this answer in like 5 or more (last one for me was 9) business days.

"Dear Valued Customer,

Thank you for contacting ASUS Customer Service.

Sincerely sorry for the delay due to system error."

Received this copy paste 2 time in 3 messages... I am not impressed in Asus service at all for the moment.

 

I have been getting freezes randomly and also when I unplug and plug back the power cord quickly on my G51Jx. After spending days on this, I finally found the drivers that are causing the crashes. Maybe this would help some of you.

Here is what I did.
1. Uninstall all creative drivers and software.
2. Uninstall ATKOSD2. This is the driver for animated on-screen display. You don't need it as you'll still get an unanimated version of the OSD through ATKHotkey.
3. Update ATKHotkey to 1.0.00.55. This is a version specifically for Win 7 64 bit.
4. Uninstall Power4Gear Hybrid

This should be all you need to keep the laptop from crashing. But I find that if you also install updates for Intel's chipset inf and also the Management Engine driver, the computer seems to run a little smoother. Note the chipset inf won't install unless you set "overall" option in command line.

 

A quick update:

Last night played CoD:MW2 for 6 hours straight, ran beautifully, no BSOD. Loving the machine.
My buddy even received a BSOD on his desktop after 5 hours!

 

Ok guys is official: BSOD is here again....

Today I get BSOD after 5-10 minutes of COD4 in multiplayer...

This is my error:

 

I can also confirm a BSOD.

I was playing GTA 3 for about 5 mins then I got the BSOD.

I tried again once my lappy had restarted but again got the BSOD approx 20 mins.

No other games seem to BSOD on me, but I will have Fallout 3 in a few days and I will test that.

Note: Fallout 3 was considered a BSOD game on the G51J-A1. Source :

http://g51jbsod.wikia.com/wiki/ASUS_G51J-A1_0x124_BSOD

 

*Sigh* Thanks again for you guys reporting on this. I was REALLY being hopeful about the G51jx, but I'm skipping it now.

 

for future reference for everyone, please explicitly state if it's an 0x124 BSOD (with 0x04 as the first code). you can check in eventvwr. on the G51J, the creative and razer drivers were also causing BSOD's (0x8E driver stops) and i wouldn't be surprised if some of the reported games are actually ok.

 

Ok, Sorry. I'll play GTA tomorrow and have my camera ready to take snap so I can read through it a bit more... Also looking through eventvwr I have 5 critical errors, but I only had 2 BSOD's. I was able to distinguish the difference, because I had to reboot my lappy 3 times after it froze because I unplugged the power to quickly...=/...

I dont know what to be looking for but this is what eventvwr has to say about my BSOD's:

- EventData

BugcheckCode 292
BugcheckParameter1 0x4
BugcheckParameter2 0xfffffa8005d7c038
BugcheckParameter3 0x0
BugcheckParameter4 0x0
SleepInProgress false
PowerButtonTimestamp 0

 

I initially so the title of this thread and though, eh, some idiot bought a G50J on ebay. Then I saw the X.....seriously....Asus?....seriously?

Revenge of the BSOD. Good luck guys. I really feel for you all.

 

Thanks for that...I was very confused about the freezing, will do this tomorrow.

 

BugcheckParameter1 0x4 <- that = PCI-E = the same as the G51J (= probably 0x124).

don't need the camera, under system properties (right click -> properties on My Computer) -> advanced -> startup and reovery -> uncheck Automatically Restart. everything on the bluescreen will be in eventvwr as well.

 

I have noticed that with Firefox opened in background I can play well with COD4 and no BSOD

Is a strange thing..i know!

 

So it seems that after M60J, G51J and G60J, the new G51Jx joins the BSOD 0x124 problem list.

The users of M60J are still suffering from it. There is no bios update for them so far.

It's good that I cancelled my M60J order and went for N71JQ.

 

I decided to signup to let you all know that I'm experiencing BSoDs as well on my G51Jx. I played CoD:MW2 Single player for approximately 10 minutes and then I got a BSoD. Can anyone tell me how the eventvwr works, so that I can confirm if it's the 0x124 error as well?

 

If you get this image:



Well, it is the BSOD!! Note the code 0x124

 

Good luck with the BSOD Guys. If you keep putting pressure into asus, be sure to tell them it is the exact same issue that plagued the old G51J, so maybe the fix will come much sooner.

 

is this BSOD affect most of the machine in the G51JX?
or only some of the machine?
because i waited this laptop because of the G51J BSOD problem

 

the BSOD is very random. some people can play some games fine while others can't. some people get it after 10 minutes and some after 10 days. with this many reports it's safe to say it's the same problem the G51J had (and still plaguing the M60).

time to start readying up the beaver armies.

 

After a solid weekend of gaming I have had only 2 BSOD's. I have put about 15 hours into MW2 multiplayer with two BSOD's. Both were when I had decreased my resolution so that I could see the enemies better (standard res is so sharp and small)
After putting the res back to standard res the BSOD's seemed to stop.

I have also logged a few hours into Fallout 3, Dragon Age, and Bioshock 2. No BSOD's so far on those games.

I am loving the laptop. I am sure a BIOS fix will put us all at ease. Gotta hound them.

 

Thanks for the update - You were Patient Zero- Just to confirm: it was the 0124 BSOD that you saw with the high res, and then stopped seeing without it?

Thanks,
Peter

 

Have we ever considered this to be a win 7 issue? was I correct in reading that under the XP OS there were no Bsod's?