G51Jx BSoD

possible, but unlikely. it's specific to this model.
no BSODs on XP is correct (as my 7th post in the original thread states ).

 

When I went in lower res (12x9 something like that) thats when the BSOD's came up in MW2. When I reverted back to full res, the bsod's stopped (or I didnt see it after 5 straight hours of MW2 online)

 

It's not a Windows 7 problem or it would be happening on other systems. Windows 7 probably just uses the hardware in a way XP doesn't/cant'.

 

Today I had 5 BSOD in 1 match of cod4 multi .......

I have tried everything: Firefox in background, Crysis in background , lower resolution, lower brightness...everything.............

I was very disappointed of this notebook...

 

As with the CPU throttling issue, call this in and if we pester them enough, as happened with the J, there will be a fix for the issue made for us:

The ASUS Notebook Support line is 24/7 - if you are in North America the # is 1-888-678-3688 hit 2 and then 3.

For other regions see here: http://support.asus.com/contact/contact_right.aspx

Peter

 

Can we just move the BSOD discussion on the G51Jx to the Pre-order thread? Moderators should remove the "Pre-order" title and rename it something appropriate.

 

After playing couple hours of COD: MW2 i got the BSoD.
Looks like Asus G51JX has the same issue like Asus G51J.
Any news how to fix it folks?

 

My condolences on you also seeing the issue. This thread mentions some people having some limited success with leaving Firefox open having some effect, along with a few other minor potential things to try.

The best way to try to fix it for now though is as I said 2 posts above:

 

I already request Asus to investigate the BSOD issue, since they already fixed G51J BSOD so it should be as easy as a BIOS update.

 

thank you very much for requesting Asus to investigate the BSOD issue GenTechPC

 

@GenTech: will they investigate the throttling as well?

XP is unaffected in case you want to set up a dualboot for the problematic games.

 

Anyone know if the i5 version has the same BSODs? ASUS G51JX-X3

 

good chance it does, unless it comes with a BIOS newer than that what's on the site.

 

Ken, I do believe you've got yourself a new customer if this works!

 

I was getting the BSOD errors as well in Lineage 2. After about a 1 to 2 hours of play, the laptop would get extremely hot.

Since then I've bought the Zalman NC-2000 laptop cooler and have upgraded the video card driver at;
http://forums.laptopvideo2go.com/topic/26179-v18871-windows-7vista-64bit-asus-mobile/

I haven't experienced a BSOD since then and the temps have been stable at full load at about 65 degrees C. I have a feeling it was the video card drivers that made it more stable though.

I'm curious to see if anyone else can try this and see if updating the VC drivers have helped.

 

Hey inspire,

The cooler can't be a bad idea, I might get one someday, but I'd only get silent ones as I would hate to add more noise than the internal fan.

About the drivers, your sig says G51Jx-A1 - did you actually install those drivers you linked to on that system?

Thanks,
Peter

 

Hey guys.... hate to post this news but wanted to let you know that I got my G51JX on Thursday and I have had a total of 4 BSODs... They all occured while playing COD4 at different times.... Looks like I'm in the same boat as several others... the BCCode was 124 so it is the the same as the "J" model....
Gonna talk to Justin at Xotic to see what my options are.....

 

@inspire, is the link you provided which leads to the NVIDIA driver newer than the factory installed drivers?

@CCzCataphract, maybe you can give inspire's idea a go. Does the latest DOX driver not work?

 

The link he gave does not say anything about supporting the GTS360M and it does not have a modified inf to add that support. That's why I was curious if he picked that page in particular or just any laptopvideo2go forum posting to link to.

As mentioned in the G51Jx thread and in my review (I know they're both long) I have tried all the latest DOX drivers (There have not been any new ones since January 22nd, 2 weeks before I got my G51Jx) along with a couple of older ones that thalanix linked to. The only driver that has actually installed and worked has been the ASUS 187.66 drivers - so that's why if he found some way to actually install those other ones, that would be great to know and I'd be the first to test and confirm it .

nVidia reported two weeks back that they expect to release the first official beta drivers for GTS360M by early February - so it could be any time now...

Peter

 

I just got the G51Jx-A1 on Friday, I get the 0x124 blue screen after about 15-20 minutes in World of Warcraft, haven't installed or tried any others yet. Seems to get REALLY hot when sitting around in town in WoW.

 

i don't recall anyone having trouble with WoW on the G51J. heat out the side means less heat on the card, but i'd check temps anyways. check that the first parameter in the bugcheck code (in eventvwr) is 0x04 (PCI-E), and i'll be convinced.

driver-wise, it's been very quiet on nvidia's end since last month. maybe they have something big cooking... like fixing the stuttering with flash acceleration...

 

Yeah I think I'm the only person here who admittedly plays wow on my G51J....and nope haven't had a BSOD as of yet. A few lock ups of the game but nothing too bad like a BSOD. But I think that has more to do with the Creative crap that was still there after uninstalling it...got rid of the rest of it with driver sweeper and haven't had a problem since.

 

They didn't give any answer about throttling issue yet, for some reason I think they don't think throttling is an issue.

 

Why is the throttling thread for the G51J/Jx named SOLVED/WORKAROUND on the title? What's the solution?

 

That thread is strictly for the G51J bsod issues.

Oops thought you were referring to the bsod thread.

 

after removing the limit, i can see why . thanks for the inquiry regardless.

answered in the throttling thread. it's only 30 pages with the first post always updated with the most recent news, same with the wiki. try and avoid cross-posting.

 

Is this what you were looking for? As for the temps, the video card was running at about 88°C at the time I got the BSoD according to GPU-Z


Log Name: System
Source: Microsoft-Windows-WER-SystemErrorReporting
Date: 3/1/2010 4:14:08 PM
Event ID: 1001
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: Seven-PC
Description:
The computer has rebooted from a bugcheck. The bugcheck was: 0x00000124 (0x0000000000000004, 0xfffffa80059c0038, 0x0000000000000000, 0x0000000000000000). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 030110-29889-01.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-WER-SystemErrorReporting" Guid='{ABCE23E7-DE45-4366-8631-84FA6C525952}' EventSourceName="BugCheck" />
<EventID Qualifiers="16384">1001</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2010-03-02T00:14:08.000000000Z" />
<EventRecordID>3021069</EventRecordID>
<Correlation />
<Execution Processid='0' Threadid='0' />
<Channel>System</Channel>
<Computer>Seven-PC</Computer>
<Security />
</System>
<EventData>
<Data Name="param1">0x00000124 (0x0000000000000004, 0xfffffa80059c0038, 0x0000000000000000, 0x0000000000000000)</Data>
<Data Name="param2">C:\Windows\MEMORY.DMP</Data>
<Data Name="param3">030110-29889-01</Data>
</EventData>
</Event>

 

yea, that's the one. it might be worth splitting the list we have into J and Jx, as it seems the affected list is different.

 

Wow, didn't expect a reply so quickly from ASUS. Doesn't really help, but it's a start towards getting it fixed/replaced..

 

@GenTech: has Asus updated to you about the BSOD issue??

 

Any news on the M60J as well?... I've been waiting soo dreadfully long for any sign of response.

 

At engineering level, I sent them all the information you guys posted.
They can fixed 260M so they can fix 360M easy.

I'll have to follow up with them, will keep you update.

 

Hi Guys,

It's been awhile since we last posted, we made some changes to the team and just to let you guys know, we are still here.

We are gathering feedback on this case right now and as soon as our HQ provides a BIOS update, we will provide it right away.

If you guys have any details you would like to share regarding the issue that isn't posted here yet, please go pm the info to us.

As always we appreciate the support and the feedback.

 

having a problem with my G51Jx. Only game I've installed and played so far has been Heroes of Newerth. I'll randomly get purple hexagram shaped corruption across the screen and then it'll BSoD and start to memory dump. I can't read the BSoD because the screen corruption duplicates the screen about 12 times.

Then it would start to show the same symptoms of corruption right when I would log into windows. I loaded into safe mode, removed the nvidia driver and re-installed with the latest drivers from the Asus website. Bios version is the lastest 204.

 

Asus CC is back from his winter break

that sounds more like a hardware problem. unfortunate.

 

well it's been running fine for the last couple of hours or so, though that's just been normal IRC/Firefox/Winamp stuff

 

Hi, guys.
I am having the Blue Screen Of Death problem, so I thought it would be better to talk about here.
Looks like You guys did't find the solution yet, but anyways would like to ask.

I have ASUS G51JX-A1, and I'm having the BSOD with the
"STOP: 0x00000124 (0x0000000000000004, 0xFFFFFA8005D89038, 0x0000000000000000. 0x0000000000000000)
It happens when I play COD: Modern Warfare 2. For some reason [for those who played the game], I think that it occurs only when I play with the sniper rifle (with the scope), or anything with ACOG (another type of the scope) [also with the Red Dot Sight).
And if there is any news about the solution, please let me know, because I'm thinking of returning it to ASUS if possible.
{and yeah, I called to Computer Sonics, and they told me that they can fix it, but I don't really think they can. I live a little bit far from it, so I can't easily go there}
And does "reverting to the old drivers" help??? <-------
Thanks.

{When I bought the laptop, the BSOD occured maybe once/3 days. But now, it is once/2-3 hours of playing}

 

Don't, no they can't and no it won't.

See about 3 posts above, ASUS CC is working on a BIOS fix - call in your issue or pm them to let them know you're having this issue but I'd wait a few days for them to do a BIOS update before taking it anywhere - a BIOS update is also how this same issue was fixed on the G51J.

You can also check the wiki for more info on all the tons of tests people have run on this. As a temp workaround, you can try leaving Firefox on and with many windows open in the background, it helped some people.

Hope that helps,
Peter

 

a few days can be a couple months (like it was for us), so don't hold your breath. M60J users are going almost 5 months with this.

 

It appears we need some more volunteers to send in their minidump files. Please pm me if you are interested so I can provide the email address. Thanks!

 

There is no send pm function or I'd send you mine.

 

upload it to a filesharing site or get to 5 (maybe 10) posts (not sure if it applies to attachments as well).

 

welp

laptop chunked again, get the graphical corruption every time I try to log into windows. last time I did this I uninstalled the nVidia drivers and reinstalled them and that fixed the issue for a little while but this is rather frustrating. GPU temps never went above 83C, so its not an overheating issue.

minidump is as follows:

- System

- Provider

[ Name] Microsoft-Windows-Kernel-Power
[ Guid] {331C3B3A-2005-44C2-AC5E-77220C37D6B4}

EventID 41

Version 2

Level 1

Task 63

Opcode 0

Keywords 0x8000000000000002

- TimeCreated

[ SystemTime] 2010-03-05T23:14:31.332812000Z

EventRecordID 40722

Correlation

- Execution

[ ProcessID] 4
[ ThreadID] 8

Channel System

Computer RichLaptop-PC

- Security

[ UserID] S-1-5-18


- EventData

BugcheckCode 0
BugcheckParameter1 0x0
BugcheckParameter2 0x0
BugcheckParameter3 0x0
BugcheckParameter4 0x0
SleepInProgress true
PowerButtonTimestamp 129123044339128857


doesn't look like the same code as the bios related BSoDs so maybe this thing is just faulty from the factory.

 

- System

- Provider

[ Name] Microsoft-Windows-WER-SystemErrorReporting
[ Guid] {ABCE23E7-DE45-4366-8631-84FA6C525952}
[ EventSourceName] BugCheck

- EventID 1001

[ Qualifiers] 16384

Version 0

Level 2

Task 0

Opcode 0

Keywords 0x80000000000000

- TimeCreated

[ SystemTime] 2010-03-06T00:07:01.000000000Z

EventRecordID 40908

Correlation

- Execution

[ ProcessID] 0
[ ThreadID] 0

Channel System

Computer RichLaptop-PC

Security


- EventData

param1 0x00000116 (0xfffffa800bea4010, 0xfffff88004a2b4c0, 0x0000000000000000, 0x0000000000000002)
param2 C:\Windows\MEMORY.DMP
param3 030510-20280-01

another minidump with a different parameter

 

The following is the contents of one of my .dmp files using windbg.exe and the !analyze -v command. Did this since I can't send you an email of the file directly, maybe it helps?

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000004, PCI Express Error
Arg2: fffffa80041ca8d8, Address of the WHEA_ERROR_RECORD structure.
Arg3: 0000000000000000
Arg4: 0000000000000000

Debugging Details:
------------------


BUGCHECK_STR:  0x124_4

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  System

CURRENT_IRQL:  b

STACK_TEXT:  
fffff880`031fba78 fffff800`03805903 : 00000000`00000124 00000000`00000004 fffffa80`041ca8d8 00000000`00000000 : nt!KeBugCheckEx
fffff880`031fba80 fffff800`0339c513 : 00000000`00000001 fffffa80`041b6b10 00000000`00000000 fffffa80`041b61b0 : hal!HalBugCheckSystem+0x1e3
fffff880`031fbac0 fffff880`00e09aff : fffffa80`00000750 fffffa80`041b6b10 00000000`00000000 fffffa80`041c9460 : nt!WheaReportHwError+0x263
fffff880`031fbb20 fffff880`00e09526 : 00000000`00000000 fffff880`031fbc70 fffffa80`041e1d80 fffff880`031fbbf0 : pci!ExpressRootPortAerInterruptRoutine+0x27f
fffff880`031fbb80 fffff800`03283cfc : fffff880`031d3180 fffff880`031fbc70 fffffa80`041e1d80 00007912`7db18401 : pci!ExpressRootPortInterruptRoutine+0x36
fffff880`031fbbf0 fffff800`032906d2 : fffff880`031d3180 fffff880`00000001 00000000`00000001 fffff800`00000000 : nt!KiInterruptDispatch+0x16c
fffff880`031fbd80 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiIdleLoop+0x32


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: hardware

IMAGE_NAME:  hardware

DEBUG_FLR_IMAGE_TIMESTAMP:  0

FAILURE_BUCKET_ID:  X64_0x124_4_PCIEXPRESS

BUCKET_ID:  X64_0x124_4_PCIEXPRESS

 

I get the same error, it seems to occur for me when I'm doing a few processor intensive things AND burning DVDs.

 

How do I get a minidump file? I'll send mine in.

and

 

well guys, any solutions for BSoD?
I got one while playing Crysis, but I think because I maxed out the setting just for test. And got another when I was running Left 4 Dead in the background.

 

Wait patiently for ASUS to solve the problem with a BIOS update. I'm quite surprised and happy that they acknowledged the issue and promised to fix it!

 

Your minidump files are stored at C:\Windows\Minidump