G51Jx-A1 overheating?

Hi,

ok, I was playing Dragon Age, max settings. after about 30 minutes, bang. Complete and immediate shutdown. I took me almost 10 minutes to start it again. I was hitting the power button only to see the keyboard lit. No HDD activity.

The fan was blowing fire (well, no of course, but it was really hot) and the palm rest was burning.

My setup is the following: external LCD screen, external keyboard and mouse. So, I was playing with the lid closed. I guess this may have caused the overheating, possible?

Can somebody confirm that there is a security shutdown monitoring the temperature?

Ah man....

 

try reinstalling the graphics driver. I've never had a shutdown due to overheating, and mine can go up to 99 degrees.

 

For what it's worth, I've had the same instant-shutdown problem on my HP dv3t with GeForce G105M graphics in certain applications.

 

So this could be more related to the video card? I'll install the latest drivers.

 

I can't believe people suggested changing drivers, it's not going to lower the temp by whole a lot.

Have you cleaned the inside of your laptop recently? If you haven't, do it. Also monitor your GPU/CPU temp in game using rivatuner. There are of course other means that could lower the temp further, CPU undervolting springs to mind first and it's cost-free. Investing in a good laptop cooler also helps.

 

pretty sure they are suggesting it because they believe that the temperature is not what is making it shut down..

and I wouldn't game with the LCD closed, even if it isn't causing overheating, you can damage your LCD that way (with the heat output from the GPU being so close)

 

@lidowxx, Why would there be much dust in his laptop since it will be only 3 months old at max?!

 

uh, he did say some pretty constructive things. there can be a TON of dust in his laptop. hell, my desktop is only 2 months old and I've had to clean the dust out of my CPU/GPU coolers 3 times. it all depends on your location, how much dust is in the areas where you most use your system, etc.

 

Ok, I was a bit furious when I saw that. I'm sorry.

 

How do you assume there would be no dust accumulating in his laptop? Because it's only 3 months old max? Do you even know where has he been using his laptop and how he treated it?

 

Well, I am 16. You know, I actually did that post to see what reactions I could garner. I was trying to see if it would develop into a flame war like how the local forums here in Singapore easily tend to become. Sorry, it was just for fun.

My deepest apologies.

 

Apologies accepted, no harm done.

 

I've read that somebody had closed the lid and met the overheating issue!
this laptop also takes the cool air from the bar above the keyboard
You can do some further tests to see if you open the lid will yours continue turning off

 

Oh no, that's bad news. Keyboard as air intake means that spilling a small amount of any liquid could kill the motherboard.

No wonder I got a BSOD when I started GTA IV last time with the lid closed, it was overheating!

@lidowxx, you are so forgiving. Sorry, it was meant to be a kind of experiment. You know, dust is accumulating on the speaker grill thingy that runs across the top part of the base.

 

Sorry, I omitted the closed lid part, definitely try to game with lid fully open first and see if you get the same result again. If it happens again, you can almost be certain that dust is the culprit. You know it never hurts to open up your laptop and clean it once in a while.

@nfshp: It's quite alright. Like I said, it's understandable since you are just 16. Believe me, when I was your age, I was no better than you. So you had a Toshiba Portege when you were only 7?? You must be incredibly happy back then.

 

Yup. . But it was very slow.

 

Hey,

My laptop is 2 weeks old, so don't bother about dust. I did game for 2h+ few days before the incident, no problems. When I gamed yesterday, I left the lid open and the laptop was definitely cooler, as least for the palm rest location. Haven't encountered the problem until.

So yep, I will definitely keep the lid open hehe.

 

Guys, take it easy and keep the language down in here. Posts have been edited.

Thank you,
Johnny T
NBR Moderation Team

 

Haha. I don't worry about the temps on this laptop much. It's been warm here in the past few days. 32 degrees room temperature brought the GPU to 102! But warranty covers everything, so who cares.

 

Yeah, except trying to actually get the warranty to apply can become a big hassle. After I have read too many angry users' feedback about Asus's RMA/warranty practices I would avoid taking my chances. At least not with Asus.

 

Those tech people here in Singapore are dumb. They will repair anything for free. Seriously. Just argue with them for like half a minute and it's done.

 

I have the N81Vp and am shopping for another laptop that has a larger screen estate (ie 1080 vertical) - just wondering - how does the G51Jx fare in terms of cooling? ie this thread here seems to imply that there is an overheating issue?

 

I have the same problem when using a external lcd , and it is not overheating

It has been said on this forum already that all g51 g50 have this problem , and the problem is that when u play with the lid closen the laptop will shuttdown eventually after several minutes .

Maybe the g51jx has the same stupid problem

 

Hey

well, I'll bump this subject. Since I took the advice and played games with my pid open, I didn't get any more crashes... until yesterday. I was playing Modern Warfare 1 online. After about 2h, I noticed a slight decrease in the frame rate and suddently everything went blue. Major crash.

I tried to start the laptop again many times and it was just not starting at all. So I waited for about 10 minutes and then it came back to life. Definitely overheating (GPU probably), but I have no clue of the temperature.

So, I suppose there is much dust in the laptop. Two questions:
1- Is there a manual somewhere to properly open the laptop for cleaning? If no, any advices?
2- If I open it, will I break any warranty? Cause my laptop is about 6-7 months old.

Thanks!

PS: my display driver are up-to-date.

 

hey, where is the GPU?

 

Ok...
Before cleaning dust: Call of Duty 4: 2h of play, BSOD, took 10 minutes to restart.

After cleaning dust: Call of Duty 4: 1.5h = BSOD, took 10 minutes to restart.

What is wrong with my laptop?

 

^^ what drivers are you on?
Also do you know what error message the BSOD is giving you?

 

Thanks for answering. My drivers are: 260.99

I didn't got the time to read the whole blue screen before the memory dump completed. I'll keep my camera next to my laptop next time and write it. Any advice is welcome in the meantime.

 

Well your problem kind of reminds me of the problems i had with my old old desktop. About 3 years ago when i used to play cod4 or any game for that matter on my desktop, it would BSOD randomly. The reason for the BSODS on my old desktop was because of a USB port problem. Something was wrong with the motherboard and something kept gimping on the usb ports (which i needed for my mouse and keyboard anyway).

Im not sure but i think theres a way to check for what the BSOD error was maybe in windows event viewer.

 

ok I checked in the Windows Event viewer. One error that shows just before/after the crash:

****************
The maximum file size for session "Circular Kernel Context Logger" has been reached. As a result, events might be lost (not logged) to file "C:\Windows\system32\WDI\LogFiles\BootCKCL.etl". The maximum files size is currently set to 104857600 bytes.
****************

This one seems to have happened when I rebooted. So it's after the crash. Don't know if this is useful.

Yesterday, I found a event that was saying a power shortage in the Kernel part. Can't find it, but I suspect that the video card auto shut down when overheating, causing the power shortage and crash.


Also, I have A LOT of those, I don't know what this means (source: WHEA-Logger):
***************
A corrected hardware error has occurred.

Component: PCI Express Root Port
Error Source: Advanced Error Reporting (PCI Express)

Bus evice:Function: 0x0:0x3:0x0
Vendor ID evice ID: 0x8086:0xd138
Class Code: 0x30400
***************

I really think this is an overheating issue, not a USB crash. Because my laptop doesn't want to start for almost 10 minutes after a crash like this. Probably the time for the components to cool down (including an hysteresis).

Thanks!

EDIT: @shinakuma9: oh, I copied your signature if you don't mind

 

Hi.. I got a Asus G51jx and i had get the same problem like you. My laptop only runs 35s of OCCT because the CPU is overheated... I was wondering send it to asus what do you think that i should do? I can only play like 15min MAX of NFS Hot Pursuit when the power4gear high performance plan is activated then the laptop shutdown and i get to restart it again.. Thanks for your help and sory for my newbie English

 

^^ Np about the sig

 

I played CoD 4 yesterday. I downgraded graphics (textures) one bit, sound too (22KHz instead of 44KHz) and flashed the new bios.

After about 45 minutes of playing, the GPU was at about 90-92deg C and the CPUs were at 62-65degC. No crash. I'll try longer tonight.

In the meantime, anyway has an idea, explanation?

 

At last! My G51Jx has stopped crashing during games.

=== THE STORY ===

Things I tried:
- Updating drivers. Didn't help.
- Underclocking. This helped a little, but not enough - still crashed eventually.
- Lowering the FPS in each game I played. This works, but makes the gameplay kinda sucky.
- Reapplying thermal paste to the processor and GPU. Didn't help.
- Cleaning EVERYTHING. The fan, the heatsink, the inside of the case, the fan gratings. Didn't help.
- Buying a laptop cooler (In my case, it was a Cooler Master U3 laptop cooler). It actually helped a little. Instead of crashing in 15 minutes, it would crash in 30 minutes.

What finally worked:
- Leaving the back cover off.

Seriously, it's that simple. If you want your laptop to stop crashing, unscrew the back plate and remove it. Turn your computer on, and play games.


=== THE DATA ===

Here's an MSI Afterburner screenshot with the back cover left on:

Typical behavior is that the GPU temp will rise to about 107 C and then the computer will crash. I stopped this test at 99 C. Another minute or two, and my laptop would have crashed. (Look at the graphs in the upper right.)


Here's a screenshot of what happens with the back cover off. You can see the temperature is stable at 76 C.


(I was playing Guild Wars while running these tests, but the same thing happens in any game.)

Here's a screenshot while running FurMark, with the laptop's back cover taken off. FurMark is a benchmarking tool designed to push a GPU as hard as it can go. You can see the GPU usage is maxed out.


It held steady at 101/102 C. So, really hot, but it didn't crash. I let it run for 15 minutes. (With the back cover on, it crashes really fast.)

=== THE NEXT STEP ===

So the problem is a case design flaw. If you look at it, the fan inside the case is directly blocked by the back cover. I'm planning to use a Dremel to cut away part of the back cover so the fan can pull air properly.

Happy gaming!
~naroom