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    G551 Left Shift key getting stuck on the frame

    Discussion in 'ASUS Gaming Notebook Forum' started by ElayROG, Nov 27, 2015.

  1. ElayROG

    ElayROG Newbie

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    Hello, I got my new g551jm not long ago and I have a really annoying problem.
    My left shift key seems to get stuck pretty often. when click it from the left side (happends alot while gaming) it seems to get stuck by the frame because its seems like the whole keyboard is a liitle bit off the frame to the right by few cm.
    I added some photos so you can see my problem.
    Did this happend to someone and should I talk to the warranty?
    Thanks for the help.

    1. http://i.imgur.com/83O8g62.jpg
    Shift key getting stuck on the frame, not tilted.

    2. http://i.imgur.com/QFnY8lt.jpg
    3. http://i.imgur.com/XEeA4GW.jpg
    Photos of the keyboard appearing to be alittle off the frame.
     
    ElayROG, Nov 27, 2015
    #1
  2. Meaker@Sager

    Meaker@Sager Company Representative

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    I would talk to your reseller, it does look a little off.
     
    Meaker@Sager, Nov 27, 2015
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  3. ElayROG

    ElayROG Newbie

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    I should talk to my reseller not to my warranty?
     
    ElayROG, Nov 28, 2015
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  4. Meaker@Sager

    Meaker@Sager Company Representative

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    Always talk to your reseller first, especially when you only got it recently.
     
    Meaker@Sager, Nov 28, 2015
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  5. ElayROG

    ElayROG Newbie

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    Delete
     
    ElayROG, Nov 29, 2015
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  6. ElayROG

    ElayROG Newbie

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    Alright I talked to my reseller and he told my to talk to ASUS warranty.
    Now my question is should I talk to them because in here (Israel) it takes them like a month to fix a problem and idk if that's really necessary now or I could wait with the problem until it get worse.
    If let's say the shift key breaks or something the warranty will still cover this up?
     
    ElayROG, Nov 29, 2015
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  7. Meaker@Sager

    Meaker@Sager Company Representative

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    That decision is up to you, you have the two choices in front of you.
     
    Meaker@Sager, Nov 29, 2015
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  8. ElayROG

    ElayROG Newbie

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    The question is if let's say the shift key will break in like 3 months from now, would they still fix it?
     
    ElayROG, Nov 29, 2015
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  9. Meaker@Sager

    Meaker@Sager Company Representative

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    That's a question for your reseller and Asus to answer precisely.
     
    Meaker@Sager, Nov 29, 2015
    #9