G73 Battery Problem

I'm having a problem with the battery on my g73. Since I bought it i never really used the battery for more than moving it from place to place, and never had a problem. But today I left my laptop over a table and forgot about it but when I came back, the computer was off (as expected), and when I turned it on I found out that it had turned off as the power was cut off, and not because the battery was reaching low levels of battery.

After that I noticed that the battery stayed at 0% and never moved, even after waiting for 30 minutes. And when removing the plug it waits 5 seconds and turns off, like it has no charge.

Did anyone had a similar problem and was able to solve it? Because i'm actually in Argentina and have no RMA here and no way to send it to USA.

It's not the first time I've a problem with this model, last one bricked after a bios update and had to send it back and luckily I got a new one.

I had 3 asus before and never had a problem, but this one is just to much. I'm really thinking if i'll ever buy asus again.

 

You said that the laptop turned off as the power cut off and not due to low level of battery.

You may check your hibernate settings to check how long it would wait before your G73 would hibernate.

Your battery may have not successfully charged when you have removed the plug and the laptop turned off. To make sure your battery have successfully charged, try the following:

1. Make sure battery is connected and the power brick is connected to the power outlet. Disconnect the AC from the laptop then connect it again. Check if it charges now.

2. Remove the battery. Connect the AC to the laptop (make sure power brick is connected to the power outlet). Turn-on the laptop and wait until you're on your desktop. Connect the battery and check on windows if the indicator is charging.

3. Install HWiNFO32 on your laptop and inspect the wear level of your battery.

In my case, I've encountered this: I'm on AC with battery connected. I unplugged the AC from the outlet but the AC is still connected to the laptop, so I'm in battery for short. I turned-off the laptop. Then tried to turn-on but the laptop won't open. I unplugged the AC from the laptop then turned-on again. This time it worked.

 

Thanks for the quick response.

I'll already tried all those things and had no result.

Now i'm trying leaving the battery not connected for a while to see if cooling down has an effect.

The battery is new so it shouldn't have any wear but if this doesn't work i'll try using the program you mentioned.

I'll check the hibernate settings, this should explain why the laptop turned off like it was unpluged, as it probably used all the power in the battery.

 

You probably left the battery discharged (0%) for a long time and the last bit of power reserved by the protection circuit got used up. You probably need a computer repair shop to "overcharge" your battery with a special charger to reactivate the battery charging circuit in it for it to charge again.

 

Leaving the battery out for a while actually did the trick for me. When I connected it again battery life was on 1% and then started charging as normally does.

I'll now study the hibernation settings so it doesn't go again to 0%, as that seems was the problem.


Thanks again for the replys.

 

i had a similar problem with a Dell Adamo, i though the battery was the problem but it was in fact the power adapter. Because you cant take out the battery from that laptop, i could really diagnose the problem, but a Dell tech came to my house and told me the power supply was damaged and gave enough juice to run the laptop but not charge the battery

 

I don't think hibernation uses battery power. (from the way it works, RAM -> HDD when going into hibernation, and back when you boot it up again). Though I'm not sure what power state the laptop is in during Hibernation (which would explain why it draws power). Though from how fast the G73 is, a cold boot vs a hibernation boot is roughly around the same time (40-50s) due to the fact that hibernation requires the stuff that were in the RAM to be loaded from the HDD into the RAM again when booting up.