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    G73 Bios update created keyboard problem

    Discussion in 'ASUS Gaming Notebook Forum' started by polish_pat, Aug 17, 2011.

  1. polish_pat

    polish_pat Notebook Consultant

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    My friend updated his G73JH from 209 to 211, and after updates the keyboard stopped working. Now when he boots into windows, everything is fine until he touches the keyboard, as soon as he does that, the laptop freezes and he has to restart

    Any ideas?
     
    polish_pat, Aug 17, 2011
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  2. fallen368

    fallen368 Notebook Guru

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    Thats just odd. Did he flash via usb or windows? Usb is reported to be the most stable and easy method. Also, has he tried reflashing or maybe reverting to 209, or going all the way to 213? Did he get the bios file info through this site? I ask this cuz last week I went from 2.09 to 2.13 following the tutorials and file info here, and had no issue. Might as well start from ground zero and redownload the bios files, reflash via usb, and see if that helps. That's all i can think of.
     
    fallen368, Aug 17, 2011
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  3. JOSEA

    JOSEA NONE

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    Pat if they use an external KB does the same problem happen?
    First I would reset the BIOS to all defaults (assuming F2 allows access to BIOS). Or maybe flash back to 209, I have yet to read an issue like that and have been following threads for 1.5 years.
     
    JOSEA, Aug 17, 2011
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  4. polish_pat

    polish_pat Notebook Consultant

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    Ya i'm working on it right now, he flashed via USB, usb keyboards works. I'm flashing him to 213 now, i'll post an update asap
     
    polish_pat, Aug 17, 2011
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  5. polish_pat

    polish_pat Notebook Consultant

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    Alright, 213 solved the issue...keyboard works perfectly now
     
    polish_pat, Aug 17, 2011
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  6. fallen368

    fallen368 Notebook Guru

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    Awesome! Glad you got it going.
     
    fallen368, Aug 17, 2011
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  7. bluefalcon13

    bluefalcon13 Notebook Evangelist

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    Makes sense, 213 was the bios fix for the keyboard dropping keystrokes. Make sure he is on the newest ATK also, chastity's driver ref is a good place to start.
     
    bluefalcon13, Aug 17, 2011
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  8. polish_pat

    polish_pat Notebook Consultant

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    ya but i doubt 213 fixed the actual problem, i think it just overwrote it, because there are no known issues with 211 disabling keyboard. In any case, it worked! thanks for your replies
     
    polish_pat, Aug 17, 2011
    #8