G73 Crashing on Furmark

I bought a new G73 last weekend and it has been running great, however while playing Chronicles of Riddick Dark Athena I would get a black screen with stripes on it and have to hard reboot my computer. I looked through this forum and found people talking about a program called Furmark and how it ran through the entire stress test. After this I decided to try this on my laptop.

When I start testing the temperature is usually around 82 Celsius and afterwards it quickly climbs up into the 96-100 areas where afterwards the screen will lock up. This takes like a minute. Do I have a faulty card? I have played other games for hours and hours with no issues. but I can't imagine this being considered stable. Should I RMA? I am hesitant to as I don't want to get a used or refurbished PC back (I'm not sure if they do that, but I think they would).

Sorry if it is a stupid question I have never owned a powerful machine before so even though I am quite computer savvy I am kind of at a lost. (The machine I am upgrading from had a Radeon 9200)

Any suggestions?

 

furmark is not very good to test things as it is known to fry even perfectly healthy cards.

at the same time 82 celcius on idle is high and it is indication that paste wasn't applied correctly or something else is wrong with cooling system

add to this games lockups and it is clear indication that you need to RMA

 

Not necessarily. You can't say that without knowing the ambient temperature and without knowing which sensor the OP used. TSS1 is always going to read higher than TSS0 and TSS2, and guess which one FurMark displays? That's right, TSS1. If the OP wants to know what the temperature is across all three sensors, they should download GPU-z and they can do that by clicking here.

The OP didn't say that he experienced the same computer issue with both games and FurMark. So, it could be that he has two separate issues. Running FurMark and getting 96-100 °C is below the thermal shutdown of the GPU, which, IIRC, is around 110 °C.

If a RMA was in my future and figuring I didn't have much to lose, I would start by doing a clean install to remove the bloatware and potentially crashing software that was included. This doesn't take that much time and the OP will know soon enough if there are any improvements. If you are going to build a house, it all starts with a good foundation.

Having said that, I'm not saying that the OP doesn't need to RMA. What I am saying is that more information is needed before one can say with any certainty that a RMA is needed.

 

1) What temps do you have when the machine is idle, like when you first boot up? (And not after a 2hr binge on gaming)

2) What drivers are you using?

3) Did you make any vBIOS changes?