The Notebook Review forums were hosted by TechTarget, who shut down them down on January 31, 2022. This static read-only archive was pulled by NBR forum users between January 20 and January 31, 2022, in an effort to make sure that the valuable technical information that had been posted on the forums is preserved. For current discussions, many NBR forum users moved over to NotebookTalk.net after the shutdown.
Problems? See this thread at archive.org.

    G73 RMA for repaste...

    Discussion in 'ASUS Gaming Notebook Forum' started by Heksar, Dec 7, 2011.

  1. Heksar

    Heksar Notebook Enthusiast

    Reputations:
    0
    Messages:
    29
    Likes Received:
    0
    Trophy Points:
    5
    Hi everyone,

    My laptop is starting to overheat so I want to repaste. Since I'm still under warranty I want Asus to do it.

    Is this possible? Can I just ask them to do a repaste for me without having to pay?

    Does anyone here let Asus did do the job and what was the result?


    Thanks in advance
     
    Heksar, Dec 7, 2011
    #1
  2. Jody

    Jody Notebook Deity

    Reputations:
    339
    Messages:
    1,093
    Likes Received:
    8
    Trophy Points:
    56
    I am running stock paste after sending in for RMA and it's working fine. It's not running as cool as it was when I had IC Diamond but it's not overheating. I've only had it back for a few weeks. The temperature in my office right now is a chilly 62F and my GPU is idling at 44C. In a warm room it idles at about 51C.

    I think they properly apply the paste during RMA but the paste they use is not as good as the ones we typically use. I noticed they put all new thermal pads on mine too. I can see them under the heat sink behind the access panel.

    ICD7 or MX2/MX3 would be better but the Asus paste is "good enough" in my opinion. One of these days I will break down and repaste mine again. It's good enough for now.

    Oh and I forgot to say that they do not charge you for this. Just turn in a trouble ticket for an overheating laptop and they will give you an RMA number to send it in. You will have to be on the phone for a while to convince them it needs to be redone but once they agree to take it, there is no charge if it's under warranty.
     
    Jody, Dec 7, 2011
    #2
  3. hirush

    hirush Notebook Evangelist

    Reputations:
    34
    Messages:
    465
    Likes Received:
    0
    Trophy Points:
    30
    Yeah ASUS will open a ticket for overheating laptop. What I did is I took a screenshot of GPU reaching 98C then customer service opened a RMA ticket for me. But at the end I didn't send my laptop in due to reason having to live without laptop for several weeks or longer. I did my own repaste and for CPU. All is well. Warranty is gone however lol
     
    hirush, Dec 7, 2011
    #3