G73 Turns Off

Tried looking this up but haven't found anything but I have had a weird problem happen to me couple of times now.

While playing Dragon Age (and I'm not sure if the first time this happened if it was the same game) after about I would say 45 mins to an hour of playing my screen turns off then the notebook just turns off. It doesn't crash nor freeze or do a hard shut down as when I start it back up it doesn't say that Windows failed to close down properly or what not and give me the option to select safe mode. It just starts up normally like nothing happened.

One of my first thoughts is overheating. Is there an option somewhere on the notebook that tells it to shut down like that if it reaches a critical temperature? Though I don't notice anything different from other games, once in a while the fan will switch to high when it needs to but nothing crazy, at least that I can tell.

Any help is appreciated, I'm going to go ahead and start up Dragon Age and play again and see if it happens again.

 

I say since you relatively just bought it new, go to wherever you bought it and ask for a new one. No need to waste your time troubleshooting.

 

just so you know. I have been getting the same problem recently. mine though is not as new. the situation is that the GPU is overheating and shutting the computer down.
for me, it is when I'm playing COD:MW2, although for some reason I managed to play through the whole game just fine but when it comes to the special ops, it is now shutting down. i ran the AMD gpu tool in th background and saw my temps going from 79 to 111 before over the course of my playing. is this hot or is my computer shutting down prematurely?

preparing for the worst.... i might need to use my ADW. although I never did get a confirmation from ASUS that they recieved my ADW form...am I supposed to?

 

Are your fans running properly?

 

I've had this notebook since early February. I really really do NOT want to have to send this in due to this reason especially without knowing for sure first what is wrong with it.

 

Get a temperature monitoring program and alt-tab to check the temperatures every 30 minutes or so. It should let you get a feel if it is overheating.

 

I use AMD GPU clock tool as it can save a "samples.log" file in its installation directory. my fans seem to be blowing alot of hot air out the back. the right one being much hotter then the left,it being the GPU and all.
I just got off the phone with ASUS and they told me upgrade BIOS which I thought I did but guess I didn't.
Thankfully I am under the ADWarrenty even though they never sent me any type of confirmation that they received the stuff that I mailed.
I'll start up Modern warfare again and see what happens...

 

Is there a temp monitoring program that works with the GPU for the G73 that makes a sound or alert when temps reach a certain threshold?

 

111 is too hot for a GPU.

And if your computer is shutting down, there is no question - your computer is too hot!

Are you running the new ATI drivers? People have been reporting that they raise temps.

My advice is never let your GPU get over 100, and if you can, keep it under 90.

-----------------

Ati Tray Tool (nifty program) has an on-screen display of both FPS and temps. Lots of other things too.

http://www.softpedia.com/get/Tweak/Video-Tweak/ATI-Tray-Tools.shtml

 

Yea I'm using the new 1.04. I was thinking that could be it but then again I could have sworn this happened with 1.03 as well. I'm too forgetful.

Is it really hard to maybe clean and reapply some thermal paste on the GPU or void warranty?

 

Roll back to your old drivers. Better performing drivers tend to push your GPU's temps up.

You COULD apply thermal paste, if you are good. You also run the risk to A) voiding your warranty while B) also making the problem worse.

There has got to be a better way for you. Thermal pastes are useful in the hands of computer junkies, deadly in the hands of amateurs.

 

I've spread my fair share of thermal paste/grease in the past so that wouldn't be an issue to me but not willing to void warranty to do so.

 

Oh good, I was just making sure someone was not being led astray by some tech talk. The pastes would likely help. It would be terrible to have some other sort of issue, though, and be denied service because you improved on their workmanship :S.

See if the drivers make a difference, if not, you could go back to 10.4. In my experience, I pulled my max temps down from 88 to 85 by switching drivers.

Also sort of obvious, but try cleaning out the fans/ vents.

...I should update my sig.

 

ATI Tray Tool BSOD's my G73JH

 

Sorry to hear that, might be because ATI tray tools has not been updated in a while.

Try rivatuner, it has an OSD feature as well.

 

I had the exact same prob with 10.4 drivers. I couldnt even keep a stable OS, it would crash when just dragging windows around.

Exactly how u said it, happend to me. And this was on a fresh install of W7. I tried uninstalling 10.4 and put back 9.12, but still had some probs.

So now that I've done a frsh install of Windows 7 and put back 9.12 everythig is working good, only times it's crashed is when I was OCing.

However I can get a stable 790mhz core and 1101mhz mem clocks. And yet to have any crashes. I hate not being able to upgrade my drivers, but at the same time, all my games run fine on stock drivers.

Either way, yeah, 10.4 gave me exact same probs on my x3

 

yay, no return for me
I rolled back my drivers as far as they would go and now everything works fine suprisingly enough, my idle temp went down from 79 to 74 just by rolling back. and no crash at all. and to think that the second time I called ASUS they told me to do a system reinstall...lol good thing I have the internet to trust. now my max was 94 which while it is still hot. Im not sure which of them I should go by. one had a max of 82.5, the other 88 and the last 94.5

either way. thanks for helping, you guys saved me from alot of trouble

 

idle at 74 is still kinda high I think.

 

well not idle. im running a video and have 3 or 4 webpages open....still high?

 

Yeah, seems high, my videos dont bring the temp of the GPU up at at.

Whats your ambient room temp?

And maybe you may need to use powerplay, I have it set for when laptop is in Balanced mode it idles at 300/1000 at about 48-50c in a 80-84f room.

 

Well, the first time they told you to update the BIOS. That was their first clueless mistake, with the System reinstall as their second.

Anyone who calls, writes or uses carrier pigeon to communicate with ASUS and the first answer is to update the BIOS, you know you are not dealing with someone very knowledgeable. To test, ask them exactly what does the updated BIOS include. If they give you some mumbo jumbo about how it fixes the reason you called, they are lying. It's a trick question, because no one but the BIOS team knows what's in the latest BIOS and they are not telling.

Also, AMD GPU Clock Tool reads three sensors, TSS0, TSS1 and TSS2. As it has been pointed out in other threads, you should be more concerned with TSS0 as that's the GPU DispIO. TSS1 is the GPU MemIO and TSS2 is the GPU Shader. And, yes, FurMark is reading the wrong sensor.

Glad you got it sorted out.

 

Thanks for the input on those sensors Kalim.

Well I just got done playing some more Dragon Age and this time I even stepped away and left it running for quite a while and it did not do a shut down.

Here is a snippet from the log;

21:08:47, ASIC Temperature via internal TSS 0 [0] (C) = 93.500, ASIC Temperature via internal TSS 1 [0] (C) = 110.000, ASIC Temperature via internal TSS 2 [0] (C) = 98.000, MCLK(MHz)[0] = 1000.00, SCLK(MHz)[0] = 699.99


So it got pretty damn hot but no shut down. I'm thinking mostly because when it did shut down it was pretty hot ambient wise (during the day) and now its dark and a lot cooler inside.

I'll stick with 1.04 for now but if it keeps happening I'll roll back until a later update.

On a side note you guys think a cooler will help any?

 

So this has happened twice during the APB beta. I know its kind of hot at the moment ambient wise but none the less I'm wondering if others are in hot ambient conditions and do not have this problem. If so I think I may have to use the warranty.

I'm in the process of switching back to default drivers at the moment but I do not know how much that will really help. I'm considering buying a notebook cooler but a bit doubtful how much that will really help.

Edit: Just installed the Asus VGA drivers and though it says this;

Driver Packaging Version 8.683-091217a-092929C
Catalyst™ Version 10.4


I've done a complete uninstall of the 10.4 drivers and even went into safe mode and used Driver Sweeper. So not sure why it says 10.4. Shouldn't it read something like 9.12 (can't remember the driver # that came installed)?

 

Anyone know?

 

I just got my laptop back after it being on RMA for 5 WEEKS! the new one does this to me, although it happens within 1-2 minutes of getting into a game of Bad Company 2 or Dragon Age

 

@ Makou107

I am wondering if it is this issue of insufficient contact between the GPU DIE and heatsink that some have had with the 5870 in other laptop models.

Regardless of whether your laptop shut down or not, those temps mentioned are terrible and could well be doing damage to the GPU. Not shutting down makes damage more likely too. I see it as totally unacceptable for a new laptop to have issues such as that but the fact that some one has had their laptop on RMA for 5 weeks and it returned with exactly the same issue does not exactly fill me with confidence.

It was quite hot today and during gaming, my GPU temps never went beyond 78C and my GPU is more power hungry than yours as well as a bigger nm process.

 

Man really, I love this notebook but I wouldn't go with Asus if I had to again. I mean five weeks for an RMA and to get it back with the same problem is just unacceptable.

I NEED to have this notebook and cannot afford to wait that long nor risk wasting my time either. I'm considering just getting a notebook cooler to help with the temps or just risk getting into the notebook and fixing the problem myself if I even can.

And I'm seriously baffled by the temps some people get. I mean I idle at 66/72/66 where as some get that on load.

Anyone know if it void warranty to open the notebook and trying to mess with heatsink?

 

Do you have a local ASP provider? You can have them test it onsite and turnaround is more like 3 days.

 

Might be a newb question but what is an ASP provider? I mean like what would be considered an ASP provider?

 

I have a G73jw with Nvidia 460m card and i shuts down randomly in games. I run the furmark and GPU dont reach above 80 degrees. computer is only 3 days old

 

i've had a few instances of it shutting down. My temps are completely good and normal, the only thing i could think of is probably the GPU overclocked at an unstable rate. It's very rare though, experienced it 4 times so far. I'm the JW model.