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    G73 Weird Issue?

    Discussion in 'ASUS Gaming Notebook Forum' started by Wigen, Sep 22, 2011.

  1. Wigen

    Wigen Newbie

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    Hey guys, i have an issue when playing games on my G73.

    and this only happens when i play games.

    If i move the Laptop/pick it up it gets a BSOD and says its an nvidia driver issue. (windows 7)

    doesnt make sense thats its a driver issue when it only happens when i move the laptop. So i am guessing there is a short or something is hitting the gpu when it gets hot and when i move it it hits it..

    I can move it around with no issues while i am not in a game.

    Does anyone else have this issue?
     
    Wigen, Sep 22, 2011
    #1
  2. mharidas

    mharidas VLSI/FAB Engineer

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    How high are the temps reaching?
     
    mharidas, Sep 22, 2011
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  3. Wigen

    Wigen Newbie

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    gpu was around 79-80
     
    Wigen, Sep 22, 2011
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  4. mharidas

    mharidas VLSI/FAB Engineer

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    When the BSOD happens it usually says what caused the fault like nv4_mini.sys or nv4_mini.dll or something. It should be shown in the dump on the screen.
     
    mharidas, Sep 23, 2011
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  5. Wigen

    Wigen Newbie

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    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 1033

    Additional information about the problem:
    BCCode: 116
    BCP1: FFFFFA800C15D4E0
    BCP2: FFFFF8800FAFBFA4
    BCP3: FFFFFFFFC000009A
    BCP4: 0000000000000004
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 768_1

    Files that help describe the problem:
    C:\Windows\Minidump\100311-27471-01.dmp
    C:\Users\Wigen\AppData\Local\Temp\WER-259585-0.sysdata.xml

    Read our privacy statement online:
    Windows 7 Privacy Statement - Microsoft Windows

    If the online privacy statement is not available, please read our privacy statement offline:
    C:\Windows\system32\en-US\erofflps.txt
     
    Wigen, Oct 4, 2011
    #5
  6. bayport

    bayport Notebook Geek

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    I hate to ask, but have you tried reinstalling the NVIDIA drivers?

    And have you tried bluescreenview? I like that more than using the error recovery message that windows provides you with when it restarts back up

    Blue screen of death (STOP error) information in dump files.

    That is the website with the download link.
    You have to scroll down a bit to get to the download, download the zip file, you don't have to extract, just open hit "Run" when your download is done and then open up bluescreenview
     
    bayport, Oct 4, 2011
    #6
  7. Wigen

    Wigen Newbie

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    Here is the BSOD file I read up on what 0x00000116 does, basically means 'it tried to reset the display driver and recover from a timeout failed'

    yeah i tried updating my drivers and still got the issue, I tried running fur mark to see how hot my gpu could get before failing. It got to 85C and my computer restarted. I normally Idle at 63C



    <!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 3.2 Final//EN">
    <html><head><title>Crash List</title></head>
    <body>

    Crash List



    Created by using BlueScreenView


    Dump File
    		 Crash Time
    		 Bug Check String
    		 Bug Check Code
    		 Parameter 1
    		 Parameter 2
    		 Parameter 3
    		 Parameter 4
    		 Caused By Driver
    		 Caused By Address
    		 File Description
    		 Product Name
    		 Company
    		 File Version
    		 Processor
    		 Crash Address
    		 Stack Address 1
    [th]Stack Address 2
    [th]Stack Address 3
    [th]Computer Name
    [th]Full Path
    [th]Processors Count
    [th]Major Version
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    [th]Dump File Size
    [TR][TD=bgcolor=#FFFFFF nowrap]100411-28828-01.dmp[TD=bgcolor=#FFFFFF nowrap]10/4/2011 10:44:07 PM[TD=bgcolor=#FFFFFF nowrap][TD=bgcolor=#FFFFFF nowrap]0x00000116[TD=bgcolor=#FFFFFF nowrap]fffffa80`0afe04e0[TD=bgcolor=#FFFFFF nowrap]fffff880`0fa3ffa4[TD=bgcolor=#FFFFFF nowrap]ffffffff`c000009a[TD=bgcolor=#FFFFFF nowrap]00000000`00000004[TD=bgcolor=#FFFFFF nowrap]dxgkrnl.sys[TD=bgcolor=#FFFFFF nowrap]dxgkrnl.sys+5d000[TD=bgcolor=#FFFFFF nowrap][TD=bgcolor=#FFFFFF nowrap][TD=bgcolor=#FFFFFF nowrap][TD=bgcolor=#FFFFFF nowrap][TD=bgcolor=#FFFFFF nowrap]x64[TD=bgcolor=#FFFFFF nowrap]ntoskrnl.exe+7cc40[TD=bgcolor=#FFFFFF nowrap][TD=bgcolor=#FFFFFF nowrap][TD=bgcolor=#FFFFFF nowrap][TD=bgcolor=#FFFFFF nowrap][TD=bgcolor=#FFFFFF nowrap]C:\Windows\Minidump\100411-28828-01.dmp[TD=bgcolor=#FFFFFF nowrap]8[TD=bgcolor=#FFFFFF nowrap]15[TD=bgcolor=#FFFFFF nowrap]7601[TD=bgcolor=#FFFFFF nowrap]572,256
    [TR][TD=bgcolor=#FFFFFF nowrap]100411-29109-01.dmp[TD=bgcolor=#FFFFFF nowrap]10/4/2011 8:50:32 PM[TD=bgcolor=#FFFFFF nowrap][TD=bgcolor=#FFFFFF nowrap]0x00000116[TD=bgcolor=#FFFFFF nowrap]fffffa80`090c04e0[TD=bgcolor=#FFFFFF nowrap]fffff880`0f3d3cd8[TD=bgcolor=#FFFFFF nowrap]00000000`00000000[TD=bgcolor=#FFFFFF nowrap]00000000`00000002[TD=bgcolor=#FFFFFF nowrap]dxgkrnl.sys[TD=bgcolor=#FFFFFF nowrap]dxgkrnl.sys+5d000[TD=bgcolor=#FFFFFF nowrap][TD=bgcolor=#FFFFFF nowrap][TD=bgcolor=#FFFFFF nowrap][TD=bgcolor=#FFFFFF nowrap][TD=bgcolor=#FFFFFF nowrap]x64[TD=bgcolor=#FFFFFF nowrap]ntoskrnl.exe+7cc40[TD=bgcolor=#FFFFFF nowrap][TD=bgcolor=#FFFFFF nowrap][TD=bgcolor=#FFFFFF nowrap][TD=bgcolor=#FFFFFF nowrap][TD=bgcolor=#FFFFFF nowrap]C:\Windows\Minidump\100411-29109-01.dmp[TD=bgcolor=#FFFFFF nowrap]8[TD=bgcolor=#FFFFFF nowrap]15[TD=bgcolor=#FFFFFF nowrap]7601[TD=bgcolor=#FFFFFF nowrap]323,384
    [TR][TD=bgcolor=#FFFFFF nowrap]100411-27783-01.dmp[TD=bgcolor=#FFFFFF nowrap]10/4/2011 8:25:18 PM[TD=bgcolor=#FFFFFF nowrap][TD=bgcolor=#FFFFFF nowrap]0x00000116[TD=bgcolor=#FFFFFF nowrap]fffffa80`0be504e0[TD=bgcolor=#FFFFFF nowrap]fffff880`0fa3afa4[TD=bgcolor=#FFFFFF nowrap]ffffffff`c000009a[TD=bgcolor=#FFFFFF nowrap]00000000`00000004[TD=bgcolor=#FFFFFF nowrap]dxgkrnl.sys[TD=bgcolor=#FFFFFF nowrap]dxgkrnl.sys+5d000[TD=bgcolor=#FFFFFF nowrap][TD=bgcolor=#FFFFFF nowrap][TD=bgcolor=#FFFFFF nowrap][TD=bgcolor=#FFFFFF nowrap][TD=bgcolor=#FFFFFF nowrap]x64[TD=bgcolor=#FFFFFF nowrap]ntoskrnl.exe+7cc40[TD=bgcolor=#FFFFFF nowrap][TD=bgcolor=#FFFFFF nowrap][TD=bgcolor=#FFFFFF nowrap][TD=bgcolor=#FFFFFF nowrap][TD=bgcolor=#FFFFFF nowrap]C:\Windows\Minidump\100411-27783-01.dmp[TD=bgcolor=#FFFFFF nowrap]8[TD=bgcolor=#FFFFFF nowrap]15[TD=bgcolor=#FFFFFF nowrap]7601[TD=bgcolor=#FFFFFF nowrap]670,360
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    Last edited by a moderator: May 12, 2015
    Wigen, Oct 5, 2011
    #7
  8. mharidas

    mharidas VLSI/FAB Engineer

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    How old is the system? Was this an issue form day 1?
     
    mharidas, Oct 5, 2011
    #8
  9. Wigen

    Wigen Newbie

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    laptop is probably 5 months old or so, and no it only started happening about a month ago.
     
    Wigen, Oct 5, 2011
    #9
  10. mharidas

    mharidas VLSI/FAB Engineer

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    dxgkrnl.sys is directX related. You can try reinstalling DX9 pack. Something must have gone wrong.

    There are many dxgkrnl.sys related BSODs reported on the web. but you also have a strange issue that it pops-up only when you move the laptop. Lets keep that aside for the time being and try reinstalling the latest DX9 redistributable.

    Download Details - Microsoft Download Center - DirectX End-User Runtime
     
    mharidas, Oct 5, 2011
    #10