G73 keep or return?

ok hell cry.. i understand u have been very unlucky but stop whinning.. ur G73 works for sure with 10.1 drivers so just be happy for the fact u have one.. u don't know how bad its for other ppl to game on crappy laptops like my hp.. I can understand ur frustration but stop whinning.. Asus is at least doing something now so calm down plz.. and stop whinning.. appreciate what u have... and what others don't have.. even if ur getting problems..

 

I dont usually get roped into these kind of discussions but I have to give a little input here.

On the RMA issue. When I went to Best Buy to return my G73, there was another person there doing the same thing. The guy behind the counter said this was not unusual and that they do have quite a few of these returned.

The G73 is affordable. Of course its going to sell tons of units. Aggressive pricing, good features = sell a ton.

All computers have issues of some kind. Quality across the whole industry has trended down for a number of years. Part of this is due to ODM outsourcing and more focus on cheap price and less on quality components. The other problem is that these things are not designed to last for 5+ years anymore. Most of the parts inside computers these days are only designed to last 3 years. If they last longer the manufacturers are thrilled. The resellers are not! They want us buying new computers more often. That's just how the market works.

Sadly as the design and manufacture becomes more and more outsourced to cheaper companies the quality is going in the tank. Whole production runs with known issues are going to market. Dont think the execs are unaware!

The boutique shops take the time to try and resolve poor construction and quality issues and you usually pay a little premium for that. Kudos to them.

I have to say I expected more from Asus than I have received but I also understand the industry and know that I wont fix it. SO I pay the price and buy the extended service plans so I can keep returning them with no questions until I get a good unit, or decide the model is a lemon and go pick something else.

When the time I spend working on a technology product becomes more than the time I can spend enjoying it, its time to roll the dice with something else. Thats my opinion. I havent reached that point with my second G73. If I end up with a #3 and it is bad I probably wont be going back for #4. Nor would I ever look at buying another asus product.

 

Return it !!! Take the money, call RK computers talk to Rob and order the
MSI GX740-235US system...and all your gaming problems will be over. There are people on different posts trying to install the MSI vbios on their asus for heavens sake.
I returned 6 asus g73's to various retailers. Goodbye Asus...

 

Do you have a clue about anything you typed? "No"

Do you know that MSI applied a vBIOS update for their machines to match ATI's driver updates? "Probably"

Did you know that Asus did not due to inertia and/or ignorance on some manager's fault? "No"

Did you know that the manager was replaced with a new one, and has a clue, and is working diligently on fixing this issue with an updated vBIOS? "No, I'm ignorant of these things, sorry."

So, do you realize than in a couple of weeks, all these computers will no longer have gaming issues and will make all those other overpriced machines look, well, overpriced? "No, I only know what I read on internet forums, and remember what I want to remember. I am such a fanboi, please let me hide in my perpetual darkness."

 

Say what you want. I just know BTO, GenTech have confirmed the RMA is actually in the low digit %, dont' give a crap what some best buy peon says.
- Considering Best Buy is being barraged by WalMart, there is no way in hell any Best Buy execs would allow their stores to sell a notebook that has high return rate. They can't afford to make that kind of mistake.

And I know GenTech/BTO alone have sold thousands of G73s...

Last I read, companies still test for parts to last 40,000 hours or approximately 5 years. A number of us have notebooks that are 5 years or older and they are working fine still.

 

You would be amazed at the return rates of retail electronic stores.

I work in the industry. OEM MTBF are very misleading. I can assure you in all the presentations I sit though the target is 3 years with a stretch goal of 5 years. Average MTBF of production units can often be very different than those which went through the test process. In fact I have seen parts and systems with 20%+ failure rates in the field.

The G73 is a blip on the radar. Even if 30% of the units were returned someone is still making money. Dont kid yourself. I bet most of the BB execs dont even know what a g73 is. They probably think its a new Infinity or Audi. Until words like lawsuit and class action are thrown around they dont give a crap.

 

I haven't tested it. I've set the machine up the way I want it, it's stable, and I'm happy with it. That's not to say that I have a problem free machine though.

 

I payed over 2000€ for a flagship gaming laptop and id expect it to work not just fine but perfectly. If people game on HPs and are limited by hardware becouse of lack of funds or a poor choice im sorry for them. But i have the right to be absolutely pissed. I am not limited by hardware but ive been stuck with these old crappy 10.1 drivers for months and all i have now is still just promises. I am definetely not happy with this. Nor will i be happy with Asus once/if a solution is released since ive been unable to properly use this laptop for so long but i will be happy with the laptop if that happens.

And Chastity how can you be so damn sure there will be a solution or that it will completely solve all our problems (or that it wont repeat with later drivers if its fixed with the 10.8 ones only)?
And how do you know it was the previous managers fault? Thats speculation now isnt it? Youre stating it all like its pure facts.
And a FACT. The OLD MSI vBIOS HAS NO PROBLEMS WITH THE NEWER DRIVERS. The updated one was made only for better powerplay.

And Ziddy, you got info tha RMA is in single digits. Here the techs cant keep up with all the work they have becouse of faulty G73JHs. Choose what you want to believe now. Someone is lying but who is it more likely to be?

 

yah i thought about that "returns"

they probably re shelf the gsoding ones and only count the really really damaged ones as broken returns

and your not the only one pissed hellcry. i have lost a lot, a LOT of work from gsods and heat problems for the last month. and the laptop is only three months old

i want a replacement that works, just like you. that's all, i want my 2000 on something that works

 

I got my replacement today, came home didnt even boot into windows, went straight to reformat and install Win 7 ultimate 64bit. After intalling drivers only I ran Furmark and I got a GSOD after 2min @ 82C. Unistalled driver and went with 10.7 and Furmark has been running for 40 min @ 91-92C go figures.... this laptop is a riddle.....

 

I'm happy with mine. I had to RMA for a really rare intel/mobo problem, and it's taking forever. But asus has always come through in the past (eventually) and provides much better aftermarket service (in my experience) than dell and HP. Never had a single problem with my only toshiba laptop... but that's not statistically significant. When I've had problems with 4 different dell laptops (different models), and 5 different HP laptops ... and I've had serious problems trying to get HP and dell to fix them (HP "repaired" one laptop 3 times after an accidental drop - I had ADW, so it was covered, refused to replace it with a working replacement, claimed it was user error and not their responsibility to fixed broken screens even when it is specifically covered by their accidental damage warranty... ) ...

To make a long story short, ASUS has done a great job with a super-fast RMAs for me in the past (and a free battery replacement), and only 1 (now 2) of my (or my wife's) 4 asus laptops have been RMA'd.

If you assume that all technology will fail (as it will), you'll want good after-sales support. Yes, I'm frustrated that this RMA is going on 4 weeks... but I'm fairly confident they're fixing it, not just rushing it back out the door.

 

Don't hold your breath waiting Thermal princess just look at yourself 24/7 working on a fix for this brick and not even enjoying playing any games. just like your poll states which speaks for itself. This system is a disaster when you have to apply paste yourself the first day. Give me a break !!

 

Don't hold your breath waiting Thermal princess just look at yourself 24/7 working on a fix for this brick and not even enjoying playing any games. just like your poll states which speaks for itself. This system is a disaster when you have to apply paste yourself the first day. Give me a break !!

 

Six? Wow, you are very unlucky. Bad karma much?

 

First of all I would like to thank everyone for all the input. Finally I got the computer not to crash but the 3 keys by the turbo are not working, with that said, I went ahead and requested an RMA with Tiger for full refund.

I gave up mobile gaming, I got my self all the parts to build a monster computer for $100 less including a nice 23" screen. The funny part is the motherboard, screen and dvd rom are ASUS lol anyways... I wish guys luck with your G73. cheers!

 

you going for the msi?

Btw i wanted to ask you, since we both got it at the same store, what is the process of returning it? Do they do it on the spot?

 

MSI? No, I'm building a nice rig with a fermi
470 GTX

Tiger Direct has 30 days satisfaction guarantee, so it's wasn't hard they even pay for everything.

 

I'm awaiting the new drivers, just waiting for ATI to email them.

 

chastity, hope the new drivers solve the issue with this system. Everyone has waited very patiently for this problem to get fixed. I dont want to return my 6th g73 getting tired of this issue.

 

Buy the ASUS G73JH-X3 Laptop Computer at TigerDirect.ca

oh sheeeeeet