G73 randomly turning off

Last night I went away from the computer to eat, and when I came back I noticed it was off. When rebooting it said Windows did not shut down properly. I just restarted it and figured it was an anomaly, until today when I was playing WoW and it just shut off in the middle of playing. I then couldn't turn it on for about 10-15 minutes.

When I did restart it, it took a bit longer to boot up, and it said it couldn't start some BTT program, blutooth or something I think. It's not something I use, but it's never popped up before saying something couldn't be started.

I'm pretty worried that something's wrong, there's nowhere here to get anything fixed so I'd have to send it away.

The only gaming I do is WoW, other than that it's just general internet browsing.

 

Hi @Stormlady - When you report your g73 shut down during gaming and you couldn't start it for 10-15 minutes, it makes me suspect a thermal issue (i.e. the laptop had to cool down before you could start it again).

I recommend loading up HWINFO64 to monitor your CPU and GPU temperatures at a) idle (no other programs running) and b) while gaming. You can compare the temps to those discussed in G73JH GPU Overheating Observations and Suggestions (Read This First).

One thing you can do immediately is blow out the fan intakes and exhausts with a can of compressed gas. It is a good weekly maintenance routine to help prevent dust buildup which leads to overheating. For systems over a year old, a repaste procedure may be necessary to bring temperatures back into the normal range.

However, it would be best to get some numbers first to confirm your system has a thermal problem. Alternatively, a battery or power adapter heading south may produce the same symptoms.

 

High chance of thermal problems when you have mentioned it's taking quite some time before responding when powered-up. It happens because the machine waits for the specific hot component (i.e. cpu or gpu) to cool down.

When was the last time you have cleaned the fans and heatsinks of this beast or have repasted it? If you are confident enough with your skills, dismantling the whole beast for dust-removal in the fan blades and heatsinks and most preferably a repaste (after all you'll attempt to open the beast anyway, why not repaste too?) would solve your issue.