G73, graphic card not detected, after a using catalyst desinstall button. Need help.

Hi guys,

My english is poor and i'm a complete noob about computer, so i'm sorry for that.

My laptop is a G73, equiped with a ATI mobility Radeon HD 5870.

The problem is :
Yesterday, i wanted to run better de game "Brink"(which is free to play for the week end). Because that game runs so bad, the framerate was so low.

After a quick search for a solution, it appeared that i needed to install some drivers.
So i downloaded something for G73, when executing it, it launch the ATI catalyst thing if i'm correct, then i pressed the desinstall button, in order to install the new drivers after that.

-> the screen resolution changed to 800x600

So i relaunch ATI catalist by reclicking on the downloaded drivers, then pressed the install buttons, quick installation, then quit.

I went to the display settings menu to get back to 1600x900, but the max was 1152x854. The only graphic card was the VGA .

Here the trouble.

I search the net for hours, a few people got this king of problem, and when i'm trying to do some re-installations of some lastest drivers from ATI site, i just don't get back the use of my graphic card(the mobility 5870).

I'm so desperate & frustrated.

I need help, something easy to understand because i'm a noob.

It seems my graphic card is not detected, there only this VGA one listed in graphic cards.


Please, what i'm supposed to do ?

 

Try a clean install http://forum.notebookreview.com/ali...st-11-2-mobility-released-get-yours-here.html
see thanks to Stevie Jones.
Also are you using an updated VBIOS (you need this if you eventally want to use ATI driver other that what is on the ASUS site)?

 

What do you mean by "clean install" ? I'll try that 11.2 Mobility.
The last one i tried to install is official 11.7 mobility win7 64 from ATI site.
The probleme is, i don't really know how to do it properly, and to get back the use of the graphic card.

"Also are you using an updated VBIOS"
I guess not. I heard about it, but i don't know what it is.
I just installed the BIOS 213 with winflash.

 

The vbios need to be updated Before you can install the recent ATI drivers and expect them to work without problems. 11.2 is old now (11.7 is available) I was just using the link as an example of a clean install.

 

Can you, or someone else tell me what i'm supposed to do, step by step ?

- updating vBIOS
- "clean install" of 11.7 (i got it, already downloaded)

I don't want to do futher more all by myself without knowing what i'm doing.

The problem seems so simple to me, but when it comes to solve it and understand why it still not working after a few try, i'm really lost.

 

IMO, doing clean installs of CCC since 11.x debuted isnt necessary as ATI/AMD have improved their drivers and install packages a great deal recently (and especially after many of us had problems installing SP1 after so many clean installs, I just wouldnt do it, and I personally dont anymore)

Anyways; follow this thread http://forum.notebookreview.com/asus-gaming-notebook-forum/515309-how-fix-your-gsod-blues.html to update your vBIOs

After thats done, simply go to ATI's/AMD's site and download the newest drivers and install like any other program.

 

Updating vBIOS seens very risky and complicated to me, compared to my problem. I don't even understand how to do it.

I'm mean, my G73 is fine. It's like i just turned off the video card, and need to turn it back on.

I don't even understand the drivers story, why its not working, why it's not simple.
This is ridiculous.
Did i just threw my computer to the trash can ? Just by desinstalling my stock drivers ?? It was so simple and seemed harmless.
Now it's like i just can't get back the use of my video card.


I'm sorry but i may running out of patience here.

I'm really glad that some of you guys took the time to reply. But you may forget the fact that i'm a real noob.
Maybe i don't even download and install drivers like i'm supposed to do it.

I wonder if there is an easy way to fix my problem. Like installing some stock drivers or my old ones.

Do i really need to to update the vBIOS ?? Just because i pressed by mistake the desinstall button of catalyst ??

How i were supposed to know about getting all of theses troubles ?
It's like catalyst is so easy and assisted, but it actually shut down the gaming feature of my G73.

I trying to get some drivers here and here, desinstalling, driver sweeping, rebooting, reinstalling, rebooting, but it seems like nothing happen.
Am I doing something wrong here, or is it just impossible to simply turn back on that god damn video card ?



Can you explain me the right way to do it if there's some easy ways ?

If i must update vBIOS, i'll try to look into it, but it seems so disproportionate compared to my problem.
It's sound risky, and i don't understand the way to do it. Is it really gonna fix my problem ? I'm a noob.

I don't even know what "clean install" means (i'm just guessing).

edit : And thats why i came straight to english forum, here i try to search for some "updating vBIOS" in french with google, and there no page about it. Only about BIOS.
So, i'm a noob, and i'hv to understand everything in a different language (which i know a bit, luckily).

 

Brink, from what Ive read, runs pretty poorly on most all systems, so idk if updating the drivers will help that to be honest.

IF you want to use the NEWEST drivers straight from ATI's site (as it seems you may have tried drivers for our desktop counterpart and thats why its not recognizing the mobility gpu), then you HAVE to update the vBIOs.

HOWEVER, if all you want to do is return to stock drivers, then you could just insert the drivers install disc you received with the G73 and use that to reinstall it, should come up asking you what you want to do once youve inserted it.

One of the other reasons me and JOSEA were pressing the updated VBIOS is because a lot of the newer games require the newer drivers just to run, yet alone performance increases to older games, and its the vBIOS that essentially enables use of newer drivers straight from ATI/AMD

 

Right know, i don't give a about brink, i just want to get back my video card, to play Starcraft 2 again, for exemple.

Are talking about "driver & utility ver 1.0" disc for getting back what working ?

What i'm supposed to do with this ? I probably sound like a complete idiot here, but i tried this way one time, and nothing changed.
So, i probably done something wrong.

Do i have to desinstall with catalyst first ? Then Driver sweeper & reboot ?

 

Ah, well Ill help as much as needed for a fellow SCII enthusiast lol

Yes thats what I am talking about.

Ive never used it to be honest, never needed to, but if you only want to return to stock drivers, then go to add/remove programs, uninstall Catalyst like any other program, then insert the disc, and it should give you options on what you want to install, just install anything pertaining to GPU/VGA/Catalyst.

If you wanted to, you could still try the newer drivers without updating the vbios, some of the 5870's (such as mine) were able to get away with using the newer ones without updating the vbios. If you want to go this route instead, then first download this:
ATI Catalyst? Mobility Display Driver

Then uninstall catalyst from add/remove programs (no need to use driver sweeper for either of these methods/routes), then install the above download, reboot, and you should be good

 

I think a got the 11.7, its downloaded i mean
But when double click it, it install the catalyst, and then some "things"(i'll report you what next try), and SC2 still don't want launch and say there 's no driver for video card.

So i'll, first, do exactly what you say :
-> dl 1 more time this 11.7 (to be sure, from your link), uninstall catalyst from add/remove programs, no driver weeper, double click on the downloaded 11.7, quick install, reboot, then double click on SC2 icon.

brb

edit :so, first problem, what do you mean by add/remove programs ? Within the catalyst, or with windows ?
Because, with windows (sorry, my computeur i setup in french language so i don't know the right english names), bottom left right ? I seems that the only thing i can do with catalyst is "modify" and "repair"

Should i repair it ? With others programs, i can desintall, most of them i seems.

 

Ok, my apologizes, I should have gone into further detail, that link I posted for you, and that 1.1mb download, that is just a client to download the actual drivers/CCC lol, you run that 1.1mb download, let it download the actual goodies, then when that is done THEN you install Catalyst Control Center.

When the full program is installing, it will give you the option of express install or custom install, just do express install, after that is clicked it will say "detecting graphics hardware" or something along those lines, then your screen may flash a few times which means its installing correctly. Once it says its finished you may restart your computer.

Add/Remove programs, as in the area of the control panel in Windows that lets you Install/Uninstall/Modify programs. Just go to Control Panel then "Uninstall a program" and thats where you need to find catalyst to uninstall it from.

If it only gives those two options, then click modify/change, and let it come up, click next, then click "express uninstall ALL ATI software" and that will do it for you.

 

I'll try the 11.7 once again, step by step :
- download of the one from your link, just to be sure
- uninstall catalyst from add/remove programs : i can't -> i got the desinstall fonction with most of other programs, but with ati catalyst there is only "modify" and "repair"
repair doesn't seems to do much...
modify open installshield wizard, there 3 options:
-desinstall of the manager (pick each ati software components to desinstall(i translate myself like i can)) -> its saying there no components installed with the catalyst.
-repair catalyst install manager (same as "repair" it seems, doing not much)
-quick desinstall of EVERY ati software, including catalyst manager -> ???

so...
what do i do ?

edit : then i'll proceed with next steps

 

Yeap so far so good, just quick uninstall of all ATI software, and proceed from there

 

Sorry for messing up with the post, i didn't see the 2nd page.

So, it's not working.

I did :
- quick uninstall of all ati software, which remove catalyst this time
- download the 11.7, but i had it already. I double clikcking on the new one
- it launch the install of catalyst
- then quick install of other things (what you called "express" i think)
- then "after that is clicked it will say "detecting graphics hardware" or something along those lines, then your screen may flash a few times" -> didn't happen
- finish
- restart computer
- launching SC2 -> same fail, like no drivers for video cards...

I'll take a break.
Tell me what you think. I'll will try the same steps with the disc later(with old drivers).

 

Download this driver here: download from Guru3D.com

and install it, should work. It's a direct download for 11.7.

 

Still not working. I did the uninstall again, of cactalyst, then the install of the direct download one(11.7). It's like it's doing nothing like the other one.
I still have to retry with the original disc (by correctly uninstalling catalyst first), but i'll do it later, i need a break.

 

[email protected]

If this doesn't work... no idea.

 

Not working either
I did the download, uninstall of cactalyst, then dezip of the file, which extracted a lot of stuff(some folders(bin, bin64, config, images, packages), some manifest file and the setup thing).
So i double clicked this "setup" icon, which did the install of catalyst same as the 2 others, except it install one more component (hydravision thing).

Restart.
SC2
still not working

 

So here my retry with the original disc...

- catalyst desinstal
- driver sweeper on AMD display
- reboot
- opening the disc with start menu
- lot of stuff here, so following the path : software, display, ATI, ATI_Radeon, Win7_64_8.683.0.0,
- ending up with the same stuff as my last post : "(some folders(bin, bin64, config, images, packages), some manifest file and the setup thing)"
- double clicked setup icon, which did the install of catalyst same as others, but with no component except a HDMI thing.
- Finish
-Restart
- SC2
- not working
- checking if the video card is listed under graphic cards (don't know the name of the menu in english)
- there still only the standart graphic VGA card



Remember, the begining of this trouble was :
- downloading a recent ati driver in order to run Brink smoothly
- double clicking on it
- catalyst opening
- clicking on uninstal components
- this time the screen were reverted to lower resolution during the process, so my video card turned off i supposed...
- then trying to install the new drivers, fail, trying some driver cleaning, ccleaning, installing official last drivers 11.7, failing again, then asking for help here...

...

 

Kspartan, When you first got your computer did you make a system image, or create the recovery DVD's? IF you did I would backup any files you need (pictures. music , etc) and restore to factory specs.

If you eventually want to use updated Video drivers see the link CrappyALLoy supplied in post 6 above. This is the only way to use 11.x drivers with this ASUS model.

 

"the recovery DVD's"
If it's the 5 DVDs that my computer asked me to create at the begining, with win7 on it(i guess, because i wrote win7 on them), yes.

"a system image"
Is it what the pc is saving each week(or trying because i cancel it most of the time) ?
It actually did one save sunday morning.


If i need to restore to factory specs, i'll probably need a bit of help, to know what i'm going to do, and how to do it properly.

Before that, i may wait a bit more, if someone know an other way ?
Next time, i'll definitly think twice about uninstalling drivers...

 

@KSpartan: If you know about IRC, you can hit the channel listed below and I can walk you through the vBIOS update.

 

Thank you. Do you think it can fix my problem ? Because till now, i have tried a lot of drivers, and always ending to the same result (which is, like nothing happen, i mean, i can't check if it's really installing some drivers (it's installing catalyst and components, but i don't know about the actual needed drivers, nothing says clearly "trying to install" or "install failure". It's so a pain to be a incompetent noob).

I fear that vBIOS is risky, and might change nothing, with the catalyst installs of drivers.

Could my video card being broken ? And is there a way to check it ?

(sorry for the poor english again)

I don't want to rush myself into a vBIOS update, if it's not needed to fix my original problem . But i might need you later if you are ok.
I don't know what to do yet.

 

it's not a risky operation as long as the directions are followed. The only "hard" part is making the bootable USB stick.

 

Do you think restoring the system will fix my issue ?
Same question about a vBIOS update.

I believe that with your help, vBIOS update can be done with minimum risks if my laptop is OK. But he is not right now. I don't know why the video card (the mobility 5870) doesn't show sign of life, being undetectable and does't react to drivers catalyst installs.
So i fear that vBIOS update will fail because of that. But i dont know how everything i working.

Right now i think restoring the system has better chances of succes. But, it's from my point of view of a complete noob, so you might want to bring me a bit of light about this.

Btw, i'll need an USB drive and an external hard drive right ?
I can buy whatever i need (and these should be usefull later).
But i'm still waiting for some light, and doing a break.

2 days after the laptop becoming unable for gaming, my 5.1 system(which work essentially for TV/console) broke up.
So i'm definitly not in a good mood this week.

So, im just waiting for more knowledge/help.

 

just update your Vbios and your problem will solve that is all the issue is not risky if you follow using an formated fat32 usb sitck the vbios that you have is defective making windows and driver failing on detecting it so that why you must update your vbios

 

"usb sitck"

You mean something like that : Kingston - DataTraveler 101 Generation 2 (G2) - Clé USB - 16 Go - Noir: Amazon.fr: Informatique ?

How much space do i need ?

 

You don't need a large one, just whatever is available. I'm surprised you don't have one already.

USB stick = USB Flash Drive

 

Thanks for the translation.
Don't forget that i have both knowledge and language handicap

The only USB stick i have is the Raynor dog tag from Starcraft 2 limited édition, with the first Starcraft on it
I got my very first own pc 1 year ago. That's why i'm retarded about it.

So i guess i can copy the Starcraft file somehere else then doing the FAT32 format ?
I can also buy a new one if needed, i'll get it in 3-4 days.

I will try the vBIOS update, with your help.

Can you tell me what's IRC ? I did read that is some kind of chat, but i don't know more.

 

IRC is the original chat protocol. You would need a client, and then sign on to the server listed in the sig below.

You can buy a new USB stick. They're cheap for a 1G or 2G unit. Some places give them away for free, like a logo pen.

 

USB sticks ordered.

btw, you guys can count on me to say when my problem is solved.

Now, i'll just be a bit more patient, and when i get what i need, i'll try the vBIOS with your help.

 

OK, keep us posted

 

Ok, so i just got my very tiny 4GB USB stick. (it look so cheap lol(it's a sandisk cruzer blade))

I'm ready to do do the vBIOS update.
Just tell me what to do please.

 

i had the same problem last month.
i used CCleaner after having uninstalled the drivers through CCC.
i removed any "ATI" entries in the registry through CCleaner.
And that's it!
If this does not work, just make a clean install.
Hope it helps.

 

when it's installing, with catalyst install manager, it just doesn't install "display drivers", "ccc" and others things. Only a "WMD" thing is installed(with the last official 11.7). With some other downloads or versions, sometimes it install other things like a "HDMI" component.
I saw a video of the normal process. Mine is very short, like i said, not much happening, like if there's no drivers inside what i downloaded. But everything is here, i can see it during the extraction process, before the install.

And i do everything right, like in the AMD video tutorial (dl good driver, express uninstall through catalyst install manager, restart, install), but it's doesn't work like it should.

About the ccleaner, i can find the "ATI" entries you are talking about.
The driver cleaner is findind some registry(in "AMD display" section), but even if i clean it, nothing changes.

Now i'm pretty sure i didn't do something wrong in the "standard" way of uninstalling/installing the display drivers.

So, maybe i should try the vBIOS update, like some people said. I don't know myself.

 

Hit this link to download the components you want, plus there's a step-by-step video on how to do it by Mason @ Asus. It's pretty straight forward, and if you run into problems, we can then hook up online and walk you through it.

http://www.asusrog.com/forums/showthread.php?519-G73Jh-GSOD-Vbios-Update

 

Should i uninstall the display drivers before going into vBIOS update ?
(even if it seems to be not installed at all..., except catalyst manager)

 

omg...

I did the vBIOS update, everything went right. I checked with the HWiNFO32, and the vBIOS changed to the new version.

then, same as before, express uninstall of catalyst manager, restart, install of the last official 11.7 and...

nothing has changed during the process : still unstalling "ATI catalyst install manager", then the other component ("AMD APP SDK Runtime"), and nothing more.

 

1) Uninstall your present Catalyst, reboot.
2) Download and run ATI Crap Cleaner
3) Install 8.88.8 Preview Catalyst

Both apps are on my Driver Page

btw, good job on the vBIOS update

 

Thank you very much for your help, your support and contribution to de vBIOS update.

I'll try your next fix tomorow.

 

I did :
-uninstall of catalyst
-reboot
-running ATI crap cleaner (which appears to couldn't find some folders and files)
-reboot
-install of 11.8 Preview 8.88.8 Mobility Mod (by double clicking on setup icon, in dezipped files)


same results, except for the additionnal Hydravision component.
Still no display driver install during the processing (green bar)

 

It seems there no way to install this display driver, for some reasons.
So i decide to format everything.
I don't know if it's a good idea.
I don't want do to that, but we found no fix so i seems it's my last resort.

If anyone think of an other alternative before doing that, let me know about it.

I'll try to format my G73 this WE.
I don't even know if i have what i need to restore a working computer.
I just got the asus disc, and some DVD(five) which the computer ask me to write a soon as possible after the very first install of the system.
Can someone confirm it is the needed disks to restore Win7 ?

 

Most people do the Win 7 install, and then use my Driver page as a checklist and download what they need.

 

See this thread http://forum.notebookreview.com/ali...st-11-2-mobility-released-get-yours-here.html
Follow How to Setup (thanks to steviejones133) but use 11.8 CCC. If your only issue is the video there is no need to format

 

The issue is : the video card not detected, like not plugged, or broken.

But, i just desinstalled the display drivers with catalyst in the first place, so, the video card should be fine.

I don't have a clue about how to fix my problem. And i don't know why the video card became undetectable by my machine.

But i manage to do a vBios update.


What happen if i turn off the VGA card (the one that is detected, and working) ?

 

"HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Folders\C:\Program Files\ATI\CIM\Bin64\"

Driver -> AMD - Display
Type -> Registry


There is some files like this one, which appears when i analyse with Driver Sweeper.
When i try to clean it, it seems impossible, even in safe mode as administrator.
Driver Sweeper always ask to reboot after cleaning, but if i re-analyse, this is still here, even after reboot.

Could it be whats blocking the installation of new display drivers ??

 

KSpratan, it sure could be the problem. Are you using the procdure I posted a few posts above ? Can you just open regedit and delete the entries manually?

 

Yes i tried to reboot in safe mode, then cleaning a few times in row with reboot and safe mode, and those "HKEY"'s never get cleaned up.

How do i delete this with regedit ?

 

Bring up run dialog - windows key and press R
Regedit - File- export - create a name like backup.reg and save it (that way you will have a registry backup). Then edit - find and you should see a screen like I attached. Right click and delete the key(s) only; not the entire folder. Hope this helps, Joesa