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    G73JH 7f crashes

    Discussion in 'ASUS Gaming Notebook Forum' started by TehStik, Nov 17, 2010.

  1. TehStik

    TehStik Newbie

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    I've had constant problems with my G73JH ever since I bought it, and I have been able to solve some on my own (Vertical stripes crash, as I now see its called), I have only been able to reduce the severity of this problem.

    At seemingly random times (in games, writing a paper, just idling) I will get a BSOD STOP UNEXPECTED_KERNEL_MODE_TRAP 7f, 8 (EXCEPTION_DOUBLE_FAULT) error. Steps that I have taken to try and solve the problem:
    1) Reinstall windows via the recovery partition (done this at least twice).
    2) Disable almost all non-Microsoft startup services and services related to programs that were active during a crash (this seemed to help the most at reducing its occurrence).
    3) Flash the BIOS with both the BIOS and utility provided by the ASUS support site.
    4) Reinstall the chipset drivers (also procured from the ASUS support site).

    The Microsoft support literature indicates that flashing the BIOS with the correct microcode for the processor should be a fix, but that obviously hasn't worked (crashed twice since then). I used the WinDbg debugging tool to analyze the dump files (all identical) and it says the problem is most likely with "ntkrnlmp.exe", which is associated with Windows 7 itself (64-bit FYI).

    Link to the uploaded .dmp file is here:
    2shared - download 111710-25552-01.dmp

    RMA is not really a possibility at the moment, as I'm a college student and need the laptop for my schoolwork. Any help or even confirmation that other people have had this problem would be greatly appreciated.
     
  2. <MarkS>

    <MarkS> Notebook Village Idiot

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    This could be anything from a driver problem to a hardware problem (including thermal problems).

    Are your drivers correct? Have you tried ONLY using stock drivers from the utility/driver disk?

    I would repeat your step #2 (using msconfig.exe), but disable ALL non-Microsoft services and ALL startup items and run that way for a while.

    Also check CPU and GPU temps and run a memory (RAM) check - run it for hours or overnight.
     
  3. TehStik

    TehStik Newbie

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    I'll run the cpu and gpu load tests tonight. I believe that I have already checked the memory, but I'll run another boot test of it tonight as well.

    The only non-Microsoft services that I had running were for AVG antivirus and Zonealarm firewall, and I've just disabled those for now. We'll see how it holds up.

    The problem started when I had only the original drivers, so I think that going back to that would be a bad idea, as newer drivers have solved many of the problems I've had.

    Thanks for the ideas!

    Just ran RealTemp for the CPU test, average dist to TJ max was at least 33degrees on the most strenuous test.
     
  4. Leopard2

    Leopard2 Notebook Consultant

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    you know what i think it is? It sounds very familiar to bad RAM stick... if you have done all that , 99% of the chance is 1 of your RAM sticks is faulty... you'll have to see which one by taking out the 4 RAM sticks and reinserting one by one and seeing if you get BSOD... you'll have to do this.. first 2-3 slots are easy to reach... open 2-4 screws on the big bottom pannel to reach them.. 4th one is problem.. i'd not remove that and try the first 2.. if they're causing BSOD , your lucky.

    Try it out
    Leopard 2
     
  5. TehStik

    TehStik Newbie

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    UPDATE: Ran FurMark as the GPU stress tester. GPU held at 91degrees Celsius at peak load. No problems found.
     
  6. DCx

    DCx Banned!

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    I'd give a fresh install a try (from a non-asus windows DVD). Also, the chipset driver installation has to be forced (with command line superpowers!), otherwise the installer will run, it will appear to install, but nothing will actually have changed.