G73JH A3 Display driver failure

Hello everybody, I have bought this laptop in July 2010. Since then, I have updating the vBios to fix the GSOD/BSOD errors and have updated all the drivers to the most recent release.

Every few days, while my laptop is running LoL, Aion, WoW, or just idling, it'll occasionally go into a white screen where I can't do anything except hear people talk. It either gives me that white screen or an error message pops up and says the AMD Display Driver has failed and has recovered.

Any suggestions?

Thanks!

 

Can you tell us your current vBIOS version?

 

My current vBIOS version is the one that Gary has posted in http://forum.notebookreview.com/asu...5309-how-fix-your-gsod-blues.html#post6667334

 

If you go to that thread and scroll down to post 10, you will see the version number, and I hope they match, since you do not wish to share this info. You also need to be on BIOS 209 or better yet 211 for the motherboard.

Once all that is good, go here and download ATI Catalyst 10.12 RC3 Hotfix. Uninstall current drivers, reboot, and then install that package.

 

Sorry, I did not mean to not tell you what version I was on. I misread the question. I have the same version number as your post, 012.020.000.032.0383.G730 <- That one. I am also on BIOS 211.
As for the ATI Catalyst 10.12 RC3 Hotfix, I am doing that at the moment, and I will tell you how that goes!

Thank you very much

 

Okay! I don't mean to double post or anything, but after doing everything you told me to do, it seems that it's still happening. It happened while I was playing Vindictus and the temps seem to ran around 85-90C with an ambient temp of 70C. Same problems as before, white screen, everything still working except the monitor.

Here's a picture of it
http://img814.imageshack.us/img814/4752/photoljk.jpg

Normally, there's nothing behind it and it's right next to an open window. It runs about 60-64c when it's idle, not sure if I need to repaste or not. I moved it there to take an easier picture of it. Sorry for the size of the picture.

Thank you

 

K, I see you have the latest BIOS and vBIOS, so that's out of the way.

85-90 is starting to get high, but still within operating temps, but what concerns me is what are you using to monitor the temps? Can you use something that monitors all 3 temps (TSS0, TSS1, TSS2) like HWINFO32? Because if those are TSS0 (core) temps, then your TSS1 (MemIO) may be up like 100C or better.

 

At the moment, I'm using Core Temp, but it doesn't show TSS0, TSS1, etc temperatures. What program is recommended/best?

 

Core Temp only displays the temp on the CPU. We need the temps on the GPU, otherwise known as the video card. I would recommend HWINFO32 for our purposes here, since it's easy to use, gives lots of info, and can even get fan RPMs. Just run, and open up Sensors.

 

Room temperature is around 50-60c at the moment.
Alright, my GPU (TS0) is idling at 77, TS1 is 77.5, TS2 is 75.5. When I run a game like Aion, the temps on all three jump up about 20c, so it's around 93-95c, while slowly climbing up over time.
Is there any other information I should give, or should I just screenshot the whole thing?

Edit: 10-15 minutes have passed and it's around 98c now.

 

If your room temp is 50c, then your GPU will be quite hot while idling, and temps of 100C would be easy to hit. Now, if your room temp is 50f, that's a different story.

 

50 to 60 Celsius? or 50 to 60 Fahrenheit? 50-60 Celsius is unbelievable for an ambient temp (AKA room temperature).

 

Got a question, did you use anything to remove old drivers while installing Catalist 10.12? something like Driversweeper?

At first I thought you were having the same issue I had with mine but no its kinda different since you are getting an Error Message.

 

Oh man, I'm sorry haha. I meant 50F ambient, my mistake.

I have not used anything to remove the drivers using a program, I used the custom uninstall before installing that was one of the options in that package when running setup. What I notice though is it usually happens only when it gets really hot, I'm not sure if that has any direct relationship to the case.

 

Should I try using Driversweeper and reinstalling the drivers?

 

Uninstall, Driver Sweep, CCleaner for Registry, then install

 

Your temps seem high man. My gpu idles about 55c in a 70f degree room. I use MSI afterburner.

 

Not in India. Or the Northern islands of the philippines. But you knew that

 

Weird.. it shut down on me right after I used CCleaner but it's not overheated or anything.

 

Okay, after running CCleaner for registry, my laptop has continued to shut down repeatedly after ~5 minutes of starting up. I somehow installed the old video drivers back in time before it could shut down as 5 minutes was not enough to install the Hotfix file. Should I just RMA it and hope for them to fix it?

 

Start the machine, and boot into Safe Mode (F8). If it still shuts down, then you probably have a hardware issue with something. If not, then it's software, and I would suggest either restoring the factory image, or doing a fresh OS install. Sometimes it's best to just start over from scratch then trying to isolate an annoying issue.