G73JH Hibernating Issues

I seem to have some hibernating issues with my G73JH. My issue is simple: the laptop hibernates while playing games. However, the problem only seems to occur while having another monitor hooked up via HDMI for about 2-3 hours.

I can leave it unplugged from the monitor and play games for hours and never get an issue. Any ideas?

 

In my personal opinion stay away from Hibernation and use sleep, Hibernation has been known to single handedly cause a lot of issues on the G73JH and on mine I thought I was going to have to RMA at one point as it zapped the crap out of it and I had to pull off several power draining tricks to fix it.

If you have an SSD it is a definate no no and should be turned off but sleep is a lot better for making sure you dont lose what you are doing.

 

I AM staying away from Hibernation. I have even disabled it altogether. The issue is that the laptop hibernates while I'm playing a game with output to an external monitor via HDMI.

At no point in time did I even say I had an SSD. So I don't know where you're going with that one.

Also the problem does not exist when I'm not connected to an external monitor.

 

Hibernation only occurs if either the battery reaches a certain point ie 5% or it has been left for a prolonged amount of time without any action.

I think your computer could hitting thermal protection and causing it to go into hibernation.

Load up HWINFO sensors and run a game for 5 minutes and then check the temperatures of the 4 CPU cores and the 4 sections of the GPU.

If any are above 95oC post back. In regards to running on an external monitor that will put more strain on the GPU especially if you are running it at 1080P, your MEM(IO) will probably be quite high.

If all of your settings are set to turn hibernation off then it must be thermal protection.

 

None of my temps reach over 95 C. I constantly monitor my temps and successfully performed a repaste of the GPU about 6 months ago with ICD7. I’m scratching my head on this one.

I don’t understand how running an external monitor setup will put more strain on the GPU if both the external monitor and laptop screen are both 1080p.

Either way, my temps don’t reach over 95 C. And the laptop shouldn’t be hibernating while connected to an external monitor. Any other thoughts?

 

Nope sorry if it is not heat related and you have turned hibernation off manually I am all out of ideas.

Someone else might have an idea though.

 

Bump......

 

Void, are you able to wake your machine up when the hibernate occurs?
Also have you experimented with open/close position of the laptops's display when you have the external monitor attached?

 

Yes, but the machine is nonresponsive for about a min. I'm guessing because it began to hibernate while the game was running.

Right now, I always have the laptop closed while connected to an external monitor.

 

I guess I didn't pay enough attention since turning off Hibernate in the CMD prompt. But it seems the laptop is beginning to SLEEP instead of hibernate.

It's going to sleep more frequently now, this time I had the game running in the background and while writing this post it went to sleep.

 

Sorry to bring back such an old thread, but this same issue has been driving me crazy for months. Games that were released over a year ago seem to play just fine on an external monitor without going into hibernation, for instance WoW, CoD: Black Ops, FFXIV, and FFXI. I only started seeing this problem on the newer games, like Star Wars: The Old Republic, Tera, and the Diablo 3 beta.
In the SW:TOR forums, I followed all of the suggestions everyone made up to the point of updating my BIOS, and then stopped there because I was afraid I would brick my laptop like so many others. A few days ago, I finally took a chance and updated to the newest 213 version of the BIOS. I found a screenshot here on the forums of the most recent version of the video BIOS, and confirmed that I had the most recent version of that as well. My video drivers are updated, and I have tried cranking down the setting really low on the games that I have these issues with, but it makes no difference. Performance of all of the newer games is great.
I also tried disabling hibernation from the command prompt, but like the original poster said, my laptop now goes into sleep mode as opposed to hibernation.

Edit: I forgot to mention, my monitor is not hooked up via HDMI like the original poster. It is hooked up via VGA. I've tried a 22" ACer, and a 24" Dell monitor with the same results.

 

1) Is your lid closed on the laptop when you are using the external monitor?

2) Does this issue occur if the laptop lid is open?

3) Are you running Power4Gear?

4) How is the lid configured with respect to sleep and hibernation?

5) What version video driver are you running?

6) Have you experienced this issue with different version video drivers?

 

1) Is your lid closed on the laptop when you are using the external monitor?
Yes

2) Does this issue occur if the laptop lid is open?
It doesn't occur while the laptop lid is open, and the external monitor is disconnected. I've never tried running both monitors simultaneously.

3) Are you running Power4Gear?
Is it an optional download? If so, then no. Battery life and fan noise aren't something I worry about since it is usually plugged in, and I'd rather have a cool laptop and loud fans. If its on the laptop by default then I am probably still running it.

4) How is the lid configured with respect to sleep and hibernation?
I'm not at home to verify, but I'm pretty sure the lid is configured to do nothing. I've also played with the power settings to have it never hibernate or sleep or shut off the monitor on absolutely every configuration, but even then, it will hibernate anyways.

5) What version video driver are you running?
Once again not at home to verify, but I believe it is 12.2.

6) Have you experienced this issue with different version video drivers?
My first shot at troubleshooting was months back with SW:TOR. At the time 12.1 was the latest official release driver, but 12.1a and 12.2 were available for preview, even though they weren't officially cleared for release. I tried all three drivers, and experienced the same issue with all of them.

Edit: It looks like I'm behind on my video driver again. I'm going to try 12.4 and see if it makes any changes. I'll post back here if there's no improvement.

 

1) See if you can reproduce the issue with laptop lid open and connected to external monitor.

2) Confirm your lid settings in Power Options.

3) If I were in your situation, I'd try uninstalling Power4Gear as a troubleshooting step. It controls power options on the laptop with the ROG button. Uninstalling will eliminate ROG button functionality and the P4G power profiles, but they can be created in Windows 7 Power Options.

It seems to me your system reaches a point when gaming where it is behaving like the lid is closed and it is set to hibernate on that action, even though this isn't the case. That's why I recommend uninstalling P4G. It'll be one less driver screwing with the power options on your laptop. My suspicion is P4G is screwing up and causing your laptop to shut down.

Alternatively, if you find the issue doesn't occur with the lid open, you can use that as a workaround.

 

Thanks for the advice. I will try uninstalling P4G, and troubleshooting with the lid open, and I'll confirm my lid settings.

 

Thanks for your help on this. This ended up being my workaround. I'd like to fix the lid issue one day, but for the time being I am just happy to finally be able to do my gaming on a 24" monitor as opposed to squinting at the little LCD.

I did try uninstalling P4G as you suggested, and I verified my power settings and lid settings again. I updated my video drivers. I had originally thought they were up to date, but I still needed the 12.4. After trying all of these things, I still had the same issue. Then I tried playing on an external monitor, but with the laptop lid open, and everything worked great.

 

That's interesting results... It looks like Power4Gear is exonerated and it is a Windows Power Management issue possibly related to lid settings. Maybe there is something in the registry that may fix it.

Do you have a G73JH as per the title of this thread or some other model?

 

I'll add to this thread since it is the only one I can find with a similar issue to my own. All others have ended with no solution just people being ok with the work around of leaving the lid open. I don't want that, my issue is that I have to leave the lid open.

Laptop specs:
Asus g73jh with all drivers and windows up to date. Windows seven

My issue is that I have recently bought a monitor and want to use the laptop with the lid closed as a desktop. However whenever I close the lid, and usually within 5 mins of doing so, the laptop hibernates without warning.

steps I've taken to try and fix this issue:
Set lid close action to - do nothing
set all power functions for sleep and hibernate both on and off batt) to - do nothing
set all power4gear settings to do nothing
uninstalled power4gear
rechecked windows power setting to do nothing
screamed aimlessly at the laptop for several mins
checked settings in bios
disabled the laptop screen before closing lid
punched my couch
ran registry cleaner
google searched
found this thread
made this post

thoughts? none of the above have seemed to matter, the laptop still giggles at my endless efforts before hibernating anyway, no matter what my power mang settings are set to. i DO NOT want a work around, I want a fix

 

And you are sure it's hibernating and not shutting off? Just to be sure of this first, as it would mean a different place to search.
Which Power Profile have you loaded?

 

~ deathwhitch Have you tried disabling hibernation from the command line? . Turn on/off hibernation
PS I understand your frustration