G73JH RMA Help (Supervisor Info?)

I am about to set up my 6th RMA for my Asus G73JH for PSOD and PSOD related issues. Currently, my laptop display is unusable as it has symptoms of permanent PSOD. This has been an on-going saga for the past 3 months (first RMA back on 6/14).

I have a call into Asus customer care and they said that a supervisor will contact me within 48 hours. However, I want to be proactive and see if anyone has any recommendations or has had success with a particular Asus supervisor/representative when dealing with a troubled RMA situation in case I don't hear back from them (from first hand experience and other customer accounts w/ Asus, I know that a supervisor callback is not reliable). If so, I'd greatly appreciate it if I could get their contact info.

At this point, I am hoping I can get either a new replacement laptop or simply a refund. It's disappointing that I've had to rely on my Dell Inspiron 8600 which I purchased back in 2004.

Thanks!

 

Hanky have you tried contacting Brian@Asus through this site?
G Series Notebooks
I believe he is based in Freemont CA, USA

Click on his name, view profile - send email
G73Jh GSOD Vbios Update

I am sorry you are having such issues, I hope someone can resolve this for you .
Ps. I do not have any experience with him or repeated RMA's

 

I know Chastity is in the process of moving, and starting her new job at Asus, but it might not be bad idea to keep her in the loop about this. If you don't know who she is, she is an active member of the forum who has recently accepted a position at Asus. The fact that you are on your 6TH RMA, and they have not replaced your machine or refunded your money is absolutely unacceptable.

At the very least, she may be able to keep an eye on things for you and make sure it gets addressed once and for all - one way or another.

 

Good luck with that.

I was in a similar position as you, and I was in contact with both Gary and Mason. After my fourth RMA I requested a replacement and was promptly turned down and after talking to "Trinity's" assistant.

I hope that you have a better experience than I did.

 

I know how great Chastity has been to the community. She has helped out immensely! I believe she is aware of my troubles and offered to assist but has been unavailable in the past week for one reason or another.

I will try Brian in the post mentioned above. Thanks for all the help guys!

 

Is your laptop in good working condition now? What was wrong with it?