G73JH gpu overheating

The problem -

The computer has shut down in the past during playing video games, although seldom, was mostly from League of Legends.
That has not happened in a while, but it started my research into overheating problems.
Today I did a factory reset on the C drive because I figured it might help with this other problem I'm having where my computer locks up for up to 5 seconds at a time, while playing a game (WoW, StarCraft, etc).
Literally the entire computer comes to a halt and if I'm on skype or ventrilo no one can hear me during it and I can hear nothing but this nasty jumbled sound.

Steps I've taken -

As I said I factory reset my C drive, which seems to have helped the freezing to an extent, although I saw it happen once already today.

I've also installed HWiNFO64 and I'll post a few of my temps (which I think is the source of the problem)

Note, I am not running any programs at the time of the temperatures taken other than firefox, HWiNFO64 and msn live messenger

-----Name ------- -- Current -- Min -- Max
GPU Thermal Diode -- 72C -- 60C -- 80C
GPU TS0 (DispIO) -- 64.5 --51.5 --70.5
GPU TS1 (MemIO) -- 73 --60.5 --80.5
GPU TS2 (Shader) -- 63 --51.5 --70.5

I really have no idea what I'm doing when it comes to this stuff, I only have a basic understanding of what they are.

I read in another thread on here that ... GPU. IDLE - 45-55oC LOAD 75-85oC
So I assume that my current temperatures are 10-15C higher than they should be
(taken from http://forum.notebookreview.com/asu...s-g73jw-fan-noise-giving-me-brain-damage.html)

I'm very afraid of opening up the computer as I don't want to make a mistake and/or damage it

 

I had the same problem a while ago and it just started up again today. Couple things. Make sure that on your catalyst control center don't max out the settings. Take off the bottom panel you can't really hurt anything and hit it with a can of duster. This fixed my problems last time. I must get another can to fix this round of woes. Hope it helps.

 

I've had this laptop for a year and a half and its actually just starting to do this to me now. I'm actually Idling at about 75-80 C, gaming has become impossible. I have a feeling something is wrong with the fan, it shows its only running at 30% max, and probably needs to be repasted. Plan on doing so this week, but kind of glad to know I'm not the only one experiencing this >_>

 

I just dusted like I said previously and well.... it took the constant crashes every five minutes while playing some LOL and now 3 games later and no crashes.

 

What are you using to indicate the 30% speed? IF it is hwinfo64 just look at the RPM HWiNFO64 Download
The 30% reading is not accurate, even with the linked (current) version.
But you are correct factory paste could be degraded. Mine is the same age and idle 400/1000 @.95 V
temp is below 50 Celcius and 80 or less in game. (Ambient temp 20 Celcius)
Fcody There is a great video here that may help reduce your temps
http://www.youtube.com/watch?v=3bvGMZQDE3w

To all posters are you using the updated VBIOS that Yiddo recently linked? http://forum.notebookreview.com/8184013-post1.html

 

This 30% is just a constant in the vBios. The GPU itself has no control over the fan.

 

@fcody:

Your idle temps are a bit high. I would flush out the vents with compressed air first. You probably have a dust bunny family living in your vents.

If this does not fix your situation, then a repaste is in order. Please have it done by a competent individual. I can also arrange an RMA for it if necessary.

Case: 1601332

 

@Chastity Not the fans? That makes it easier for me then, I was afraid I'd have to open up my computer.

Also, what's an RMA?

 

Bump, is it important what compressed air can I get?
I'm assuming I can just spray it without taking apart my computer at all by using it on the back?
Thank you

I feel it might also be worth noting that my CPU doesn't overheat nearly as much as the GPU

 

Nope just make sure it is a air can and not gasoline or something

Turn it off and disconnect it and then blast it only for a few seconds 1-2 max into the fans a few times and you should get covered in dust so stand back. You are going to blast the rear vents which house fans that should only run upto 4500RPM max to prevent damage its important you dont just hold down the compressed air so short sharp bursts. Couple of times each vent.

Then recheck your temps and see if its made a difference otherwise you need a repaste.

 

a repaste would probably be out of my technical jurisdiction, from what I've heard of it.

 

No way anyone can do it I was a plum with anything to do with laptops and disassembling and learnt it from scratch and repasted my JH around 15 times and modded the crap out of it and still it ran perfectly

Go with the compressed air first then we can advise you on repasting if you are out of warranty, otherwise RMA it.

 

Well I just used a compressed air can to blow some air into my vents (there was some dust that came out) and my new idle temps for GPU items are...

-----Name ------- -- Current -- Min -- Max
GPU Thermal Diode -- 72C -- 69C -- 73C
GPU TS0 (DispIO) -- 64.5 -- 61.5 -- 65
GPU TS1 (MemIO) -- 73 -- 69.5 -- 73
GPU TS2 (Shader) -- 63.5 -- 60 -- 65

old temps

-----Name ------- -- Current -- Min -- Max
GPU Thermal Diode -- 72C -- 60C -- 80C
GPU TS0 (DispIO) -- 64.5 -- 51.5 -- 70.5
GPU TS1 (MemIO) -- 73 -- 60.5 -- 80.5
GPU TS2 (Shader) -- 63 -- 51.5 -- 70.5

my CPU idle core temps are..

-----Name - -- Current -- Min -- Max
CPU#0 Core0 -- 60C -- 58C -- 61C
CPU#0 Core1 -- 57 -- 56 -- 60
CPU#0 Core2 -- 59 -- 57 -- 62
CPU#0 Core3 -- 56 -- 56 -- 60

if there are any other statistics I should be looking at, let me know and I will post them

 

I fixed my overheating by removing bottom panel and just tightning the heat sinks down as on side was loose, there are two screws holding it in place...a much easier first attempt at fix instead of complete disassembly and reapplying thermal paste...let me know if it works for you. 5 Days no shut down and counting.

like i said save ur self money and time and check if heatsinks are loose. open bottom panel and there are two screws holding the heat sink to motherboard. on mine one was loose. tighten both. it worked wonders and have not seen lock up or shut down due to heat in 5 straight days of WOW while on leave.

 

I'd have to take the bottom panel off? I don't think I have a screwdriver long enough to get 2 of the screws
I'd like to hear from the other guy to see what he thinks

 

One thing I've noticed when running on HWiNFO64 and HWiNFO32 are the following system logs:

Level:Error | Source:ACPI | EventID:13
: The embedded controller (EC) did not respond within the specified timeout period. This may indicate that there is an error in the EC hardware or firmware or that the BIOS is accessing the EC incorrectly. You should check with your computer manufacturer for an upgraded BIOS. In some situations, this error may cause the computer to function incorrectly.

Level:Warning | Source:ACPI | EventID:15
: The embedded controller (EC) returned data when none was requested. The BIOS might be trying to access the EC without synchronizing with the operating system. This data will be ignored. No further action is necessary; however, you should check with your computer manufacturer for an upgraded BIOS.

They don't occur if I don't run those programs. Btw, I'm on BIOS 213, 93vbiosa and 11.12 ATI Drivers.

 

Are there any potential problems that are easy to check without dismantling my entire/part of my computer that this would be associated with

 

Can you hear the fans kick in? If fan is working, and the temperature has been consistent on 7x~80 degree Celsius, then I would suspect the degrading of paste used on GPU. Best to consult ASUS support and see what they can do for you if opening up laptop and repasting are too difficult to perform.

 

I can definitely hear the fans, I've tried to contact ASUS support before about other issues, and their support was abyssmal. Are they always like that?

 

bump, the air compressed can's didn't stop the freezing, although the fans are quieter now, the temperature is still high

 

What are the new temps? That would rule out overheating for good and then we can move to other suggestions.

 

From a previous post

 

Bump, the area behind my fans is fairly hot, I just checked
Also, is it safe to use compressed air near the speaker area? I have a lot of dust particles and such there, and while I`m at it, how about the keyboard?

 

Yes, it is safe and by the way it is normal that hot air gets expelled, the air is hot even at idle, it's just not burning hot.

In any case, if you aren't overheating, i'd start looking elsewhere for the problem, drivers, windows event log errors etc.

 

I don't know how to do any of that stuff lol
I'm fairly certain my drivers are up to date though, except maybe things like my bios, I don't know how to update stuff like that, or those window event errors

 

To check the event log: open the start menu and type event viewer in the search bar. From thee you can check the windows system log for any warnings or errors.

 

Not all of Customer Service is abyssmal.

If you need further assistance, then PM me your contact info and serial number.

1601332

 

I have to second that, only one bad experience with a clueless grunt over the phone, the other times i had to contact support, everything went smoothly. It's all not peaches and roses of course but it's not the hell some people make it seem to be. There are some pretty grim horror stories on the forum true, but you can also see people who report they had a good experience.

 

I was on the asus website for the longest time and couldn't even find their phone number, I e-mailed them, and didn't hear a response for days, so I sent another, after a few days I gave up hope. Weeks later, I receive a response to one of my e-mails saying their servers were down, and they would message me within 48 hours, never did.
Now my warranty is over, and I feel like a sucker buying one of these, with all the problems I've seen

I may have to, I have no idea what to do or what exactly is the cause of my problems

I don't know where these warnings or errors within the program would be shown, but I didn't see anything from the main interface that stood out

 

bump for help

 

2nd bump for help

 

Honestly, i am at a loss here, i'd say try to contact Chastity.

 

My friends seem to think there might be dust inside my GPU and I should pull off the heatsink. I'm not sure if it's a good idea or not, and I'm looking for a 2nd opinion, maybe a step-by-step guide to doing so?

 

Use this guide, it's awesome:

http://forum.notebookreview.com/asu...um/527654-newbs-guide-repasting-your-g73.html

I never opened up a computer in my life but if you read the guide a few times before you start and watch that BTO video, you can do it! It was less difficult then I thought it would. good luck