Problems? See this thread at archive.org.
I hope that someone at ASUS reads this, because I've become very discouraged with ASUS and my G73JH and I'm hoping that someone can help me right this situation. I rely on my G73JH as my main laptop at school. I use it for everything from programming to word processing to running MATLAB, and of course I enjoy gaming on it when all of my homework and studying is done.
Recently the laptop failed on me drastically during final exams week. First, the battery completely stopped charging. This was very inconvenient, as I had to carry around the charger with me wherever I went and it made it very difficult to find a good spot in study lounges and the library. Then, the hard drive failed. It would boot and seemingly be fine, but then it would start clicking and beeping, and soon enough my computer would freeze and require a hard restart. This made the laptop completely unusable. Fortunately I ordered an SSD on Black Friday as an upgrade. I removed the faulty hard drive and installed the SSD, and then had to completely reinstall Windows and set everything back up when I could've been studying for final exams. I was extremely lucky to coincidentally have another hard drive that I could use. I was also very lucky that I backed up all of my schoolwork to Dropbox. This was in fact the second time I've had a hard drive failure with this laptop. After the first failure I decided to keep all of my schoolwork backed up remotely, and I'm glad I did.
These are just a few of the many hardware issues I've faced with this laptop. I've fixed many hardware and driver issues since I first got the laptop. On my own Ive had to install BIOS, vBIOS and driver updates to fix the gray screen of death, the psychedelic screen of death, overheating, missing keypresses, a completely unusable touchpad, a bug where the speakers would start crackling making the laptop sound like it was about to explode, FN key combinations that would crash the laptop, randomly freezing due to bad sound drivers, and a twin turbo feature that never actually worked, among others. Ive had to send the laptop in twice for RMA, each time with multiple problems, to fix the crackling speakers, a faulty screen, a failing hard drive, an overheating GPU (which I still dont know if it was repasted or not), and a faulty optical disc drive. Many times I was forced to cope with these problems until I could afford to send in the laptop during breaks from school. Now I can add another faulty hard drive and a faulty battery to the laundry list of problems Ive run into with this laptop. I understand that sometimes computers have problems, but anyone would agree that this is too much.
So now it comes time to send the laptop in for a third RMA. Ive become extremely discouraged with ASUS after facing all of these problems with this machine. Im losing trust in the ASUS brand, which is really a shame. Just in the past few months I convinced a friend who was buying an ultrabook to purchase a Zenbook UX31, and I convinced a relative to buy a Nexus 7 tablet. Ive always thought that ASUS offered rock solid products at a great price point. Unfortunately this latest incident has really made me lose my confidence in ASUS. I hope that I can get a refund or exchange for my G73JH. I can no longer trust this machine to have any more repairs, especially since I still rely on it for schoolwork.
If there is anyone from ASUS who can help me in this process it would be greatly appreciated. Thank you for reading this far and listening to my issues. Ive contacted ASUS social media via Facebook and Twitter but Ive received no response, so Im hoping I can find help on this forum. I really appreciate your help.
Sincerely,
Tom
G73JH needs 3rd RMA after yet another hardware failure. Chance for refund/exchange?
Discussion in 'ASUS Gaming Notebook Forum' started by tdude51, Dec 27, 2012.
