G73JH-RBBX05 Bad DVD Drive?

Hey guys, so I have G73JH from BestBuy. Everything works perfectly fine except one thing. The DVD drive is not working properly. Well, I don't know if it's the drive's problem, but this is what happens. When I use the drive to play a CD or DVD, it plays it fine. However, when I use ImgBurn or any DVD burning software, it doesn't burn properly. What I mean is it burns the .iso file using ImgBurn with Device Buffer stuck at 59% constantly and when it finishes and try to Verify, it says it failed - Reason: Incompatible Medium Installed. It seems like it burns, but can't finalize or something. Does anyone else have same problem? And if you do, did you fix it somehow?

 

I have the EXACT same problem. I haven't been able to fix it. I tried to get Asus to cross ship a DVD drive but they refused since cross shipping isnt covered under the best buy model warranty. Shipping it to them would cost $30 to fix a $28 part, so basically I am SOL. I havent tried other burning programs, just AI recovery and Windows 7, but both result in unreadable and inusable disks. The same iso files on other computers work fine.

My guess is we both got a defective batch of drives.

 

I never had this problem when I had a DVD drive. You could always buy a new one? They cost like 20-30 bucks now, not too bad. Or better yet a Blu-ray drive. RMA'ing for a few weeks for a DVD drive is just...bleh.

 

I agree with that. My Blu-Ray Drive has a slightly loose connection so i have to push it in and restart for it to show in windows. Its not worth an RMA and i don't often use it.

 

Where can I buy an exact fit (Bezel door matching contours of the laptop exactly.) BD-ROM drive for the G73JH?

 

Any "slim internal sata" should work. The front bezel comes off the old drive and screws on the new one.

www.newegg.com/Product/Product.aspx...&cm_re=slim_dvd_burner-_-27-151-221-_-Product

Or

www.newegg.com/Product/Product.aspx?Item=N82E16827118046&Tpk=Slim INternal Sata bd

I'm not recommending either they were just the first examples I found.

 

i'd look for some panasonic blu ray drive or HL12 something something. I don't know the exact name myself.

 

Newegg.com - SAMSUNG Black 8X DVD+R 8X DVD+RW 6X DVD+R DL 8X DVD-R 6X DVD-RW 5X DVD-RAM 8X DVD-ROM 24X CD-R 4X CD-RW 24X CD-ROM 2MB Cache SATA CD/DVD Burner - CD / DVD Burners

This drive is on sale for $24 shipped, normally it is $27+$5/shipping. Good deal if you need a new DVD-RW. I just bought one.

 

My first g73 had a bum drive as well, but it was a BD rom.

 

I never even used my Bluray drive cept for burning the recovery disks (which I will never use) =o

 

Ive got the stock BD rom drive, to DCx, or anyone that may know (and Im sorry for thread jacking), is there some sort of update for it, as installing anything with it, or burning something takes an extremely long time. Essentially in the middle of w/e im doing, it just sounds like it stops spinning, then 5-10 min later resumes. Anyone know why? Or a possible fix?

 

If there's a firmware update you can find it here: ASUSTeK Computer Inc. -Support- Drivers and Download Optical Disk Drive Firmware

I don't know the exact model offhand, so you'll have to look in device manager and see if there's an update listed.

That sounds like a possible faulty drive though - if you use different software to burn a disc, does it do the same thing?

 

I believe Ive looked there before, cant seem to find it:


Drive Model: MATABD-CMB UJ141AS

Thanks though.

EDIT: Just noticed the forum keeps removing the middle of the first word because it considers it a curse word lol mats/hit/abd

 

You may have missed what I added to my last post, does it do that with all burning software? It could be a faulty drive if that happens with different burning software utilities.

 

Well I havent tried other burning software but I will, thing is it also does it when installing something off of the disc, or simply copying files off of a disc, essentially anything that may keep the disc spinning for a long period of time

 

Have you tried cleaning the lens with some compressed air, or a microfiber cloth?

edit: Also yes, that brand name is partially censored due to the coincidence that a swear word shares the same first few letters.

 

No, but its done this since I bought it (july of 2010).
Just eyeballing the laser, looks clean, but its worth a shot.

Werent there others reporting the same thing with the same stock drive (the bluray one)? I had thought there was a thread about others swapping them out for burners by lg/sony/ect to not only get the burning capability, but also solve this problem. I just havent been able to find said thread

 

I found this:
http://forum.notebookreview.com/asu...h-problems-solutions-here-51.html#post6907674
http://forum.notebookreview.com/asu...asus-g73-blueray-drive-issue.html#post7114308

If this is really a common issue, I should add it to the sticky. Can anyone else confirm this? edit: I added it... seems legit.

 

I've had that problem and it's been software. Though I also generally reflash my drives to get rid of the region lock, so I'm not on "stock" firmware.

 

@AllurGroceries: Hmm isnt IDE legacy, and therefore slower? Either way, can I keep my HDDs in ACHI and only the ODD in IDE? As for the other option, I have no driver to roll back to.

@DCx: I know what your saying, but have you not had these problems then as a result, or just never had them at all (with this drive specifically, as im not sure if you mean with several drives by your first sentence, or just this drive)?

 

Yeah I'm not sure it is worth doing the change in the BIOS, but reverting your SATA drivers for that port might be worth a try.

 

@CrappyAlloy got the same issue with you... i just ROLLED BACK the drivers for IDE ATA/ATAPI controllers in device manager and now my drive is fixed...here is how it looks now:

 

Thats the problem, I dont have a driver to roll back onto.

EDIT: And why do you have ATA channels 0,1,4? I only have the controller on mine

 

its because i have roll back the driver...!! before rolling back it was looking the same as yours!

1) uninstall the current driver ..
2) install the stock one from the asus dvd
3) roll back the driver!

OR

1) uninstall the current driver
2) install Intel Chipset INF for Series 5 v9.2.0.1025
3) roll back driver


i hope this steps will work test them out!

 

Oh ok

But doesnt this controller effect the HDDs as well? I dont want lower transfer speeds lol

Do you have a link for v9?

 

i dont know if it affects the hdds speeds

Intel Chipset INF for Series 5 v9.2.0.1025: http://pcaudio.ath.cx/stuff/infinst_auto.exe