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    G73JW shuts down - as if I pulled the plug

    Discussion in 'ASUS Gaming Notebook Forum' started by adelleda, Dec 28, 2010.

  1. hackness

    hackness Notebook Virtuoso

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    Hello guys, it appears to be that the 150W PSU isn't enough for an overclocked GTX460M on some people's G73JW. I just tested with the new 180W PSU I got, shutdown issue is fixed. I can now play Dead space 2 on 800/1600/1625(Need MSI afterburner 2.1 to go for 1625MHz) without sudden shutdowns, where the old 150W PSU can only last 5min before the sudden shutdown.
     
  2. Chastity

    Chastity Company Representative

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    Nvidia Inspector can go higher than 1625. :D
     
  3. superman3486

    superman3486 Notebook Consultant

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    hackness if you dont mind me asking where did you get the 180watt psu? am pushing some high clocks on my G73JW, close to yours am at 810/1620/1580.
     
  4. Chastity

    Chastity Company Representative

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    Targus APA05US / EU 180w Power Supply
     
  5. superman3486

    superman3486 Notebook Consultant

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    thanks Chastity, this should really help as I also plan on grabbing a 920xm and am guessing I would get either throttling or shutting down ocing a 920xm and 460m in this machine
     
  6. hackness

    hackness Notebook Virtuoso

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    Sorry for late reply. Yes that's the one I got off ebay (US one) The size is slightly bigger than the ASUS one.
     
  7. jaxonb

    jaxonb Newbie

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    Hackness or Chastity,

    Re: Targus APA05US 180w Power supply available on eBay

    I know this thread is old, but I hope one of your will catch this: Can either of you please tell me whether any of the three tips provided with this unit will fit the G73JW-A1 without further adaptation?

    For some time I've having the same issues as described by the OP of this thread, although my machine isn't overclocked and I don't do much gaming. I have tried all the recommended fixes mentioned here and in similar threads without success. Took me a long time to find that this only happens when I'm using the PSU because I use this machine exclusively as a business desktop replacement and had never even installed the battery until I did so on a lark just before packing up my machine for an RMA, when I began wondering whether I should send along the PSU. At that point the problem had become so intense that I couldn't keep it from locking up long enough to boot into Windows. Surprisingly, when I put the battery in and unplugged the PSU, it started right up and I'm working on it now. I had noticed the PSU was getting unusually hot, but even with all the erratic lockups, reboots, etc., I never suspected the PSU. Can't say why as I surely would have been suspicious of it had this been a desktop machine acting in the same manner. So for the price of this Targus unit I feel like I have to try it, but I'd like to be sure one of the tips will fit before ordering. TIA for any help you can provide.
     
  8. Chastity

    Chastity Company Representative

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    Yes, one of the tips will work. One set has the black w/ ring working, and on another, the yellow tip is the one that works. :shrugs:
     
  9. Tak1959

    Tak1959 Notebook Enthusiast

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    Hi, really old post but I'm having the exact same issues. Will start a new thread if necessary.

    Using a Xotic PC built ASUS G73jw-A1

    Experiencing random shut offs when OCing. Temps seem to be perfectly fine and I recently bought a "Targus APA05US 180w Power Supply" so the power supply can't be the issue.

    Shut offs I've observed happen only on SCII and Skyrim. I can go hours on Crysis nearly maxed out and be perfectly fine.

    As such, that leaves voltage or memory being the last potential culprits? I'm really not sure. Maybe flashing the BIOS is in order? I think I have the stock V1.0 BIOS. Any advice would be great. Check below for screen shots, thanks for your time.


    Event Error:

    http://i1199.photobucket.com/albums/aa471/martin_magna/Comp/ErrorScreenshot.jpg

    http://i1199.photobucket.com/albums/aa471/martin_magna/Comp/ErrorScreenshot2.jpg

    CPU-Z:

    http://i1199.photobucket.com/albums/aa471/martin_magna/Comp/CPU-ZScreenshots.jpg

    MSI Settings:

    http://i1199.photobucket.com/albums/aa471/martin_magna/Comp/msiscreenshot.png

    HWMonitor (temps, voltages, power....):

    http://i1199.photobucket.com/albums/aa471/martin_magna/Comp/CPUIDScreenshot.png

    http://i1199.photobucket.com/albums...mp/ASUSTeKComputerIncG73JwTHRMTemperature.jpg

    http://i1199.photobucket.com/albums...omp/NVIDIAGeForceGTX460MTMPIN0Temperature.jpg

    http://i1199.photobucket.com/albums/aa471/martin_magna/Comp/NVIDIAGeForceGTX460MVIN0Voltage.jpg

    http://i1199.photobucket.com/albums/aa471/martin_magna/Comp/SAMSUNGHM100UIAssemblyTemperature.jpg

    http://i1199.photobucket.com/albums/aa471/martin_magna/Comp/IntelCorei7740QMCore3Temperature.jpg

    http://i1199.photobucket.com/albums/aa471/martin_magna/Comp/IntelCorei7740QMCore2Temperature.jpg

    http://i1199.photobucket.com/albums/aa471/martin_magna/Comp/IntelCorei7740QMCore1Temperature.jpg

    http://i1199.photobucket.com/albums/aa471/martin_magna/Comp/IntelCorei7740QMCore0Temperature.jpg

    http://i1199.photobucket.com/albums/aa471/martin_magna/Comp/IntelCorei7740QMPackagePower.jpg
     
  10. Chastity

    Chastity Company Representative

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    Updating the BIOS would be a good start.

    running the Intel INF installer (infinst_autol.exe) with -overall may help as well

    The temps on the CPU and GPU look ok, but you may want to check your vents, especially the CPU. Both of those games are CPU intensive.

    If you continue to have issue, then perhaps we can set you up with an RMA if still under warranty. If interested, please PM me with your:

    Name
    Address
    City, State, Zip
    phone
    email
    serial number

    case: 1588983
     
  11. Tak1959

    Tak1959 Notebook Enthusiast

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    Thanks for the reply, I ended up updating to the most current BIOS but that didn't resolve the issue. For the time of being I'm just sticking with a very conservative overclock, so far it seems to be working.

    Truth be told, I RMA'd my laptop to ASUS to replace a defective display. When i got it back, they returned it in cosmetically worse shape and without hooking up the antennas to my wifi card. Minor issues, but ever since then I've had these shut off issues, and I fear another RMA will only give me a laptop in worse condition.
     
  12. Chastity

    Chastity Company Representative

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    If you want, PM me for an RMA, and I'll check out your notebook. PM me your:

    Name
    Address
    city, State, Zip
    phone
    email
    model
    serial number

    Case: 1588983
     
  13. sarge_

    sarge_ Notebook Deity

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    I am experiencing the exact same issue on my G73SW with the GPU overclocked to only 750/1550. It happens only in Battlefield 2 (as far as I noted), which is a game from 2005. Other, much more demanding games, like Serious Sam 3 and Mafia 2, work perfectly fine. I've tried stress testing both the CPU and GPU with AIDA64 and Furmark at the same time, and there were no problems. The load temps after about 5 minutes of testing were 75-80 for the CPU and 85 for the GPU.

    I used to play Battlefield 2 with an overclock of 800/1650 just fine on my old GPU which died and got replaced by the local Asus warranty service.

    Any ideas?
     
  14. Tak1959

    Tak1959 Notebook Enthusiast

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    You and me both..... Been researching the crap out of this issue, starting to wish i went with a desktop with a GTX590.... I have a JW though.... so with 2 different types of CPUs I guess we can say with some confidence that its an issue independent of the CPU.

    Check out my post here:

    http://forum.notebookreview.com/asu...0877-help-flashing-asus-g73jw-460m-vbios.html

    I might be wrong, but I've come to the conclusion that maintaining any sort of overclock might require a higher supplied amount of voltage to the GPU. The voltage caps out around 0.92:

    http://i1199.photobucket.com/albums/aa471/martin_magna/Comp/NVIDIAGeForceGTX460MVIN0Voltage.jpg

    People have been overvolting the GPU with a modified vBIOS (people claim to have increased it to somewhere around 0.96V) and maintaining impressive clock rates. As for us, it might allow us to give the GPU just enough power to sustain even the most modest of overclocks...
     
  15. sarge_

    sarge_ Notebook Deity

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    Yeah, this is definitely isolated to the GPU board, because my last one was working fine. Maybe the tolerance levels for power usage are lower than usual? I guess it wouod be worth to try flashing the 1.0 volt VBIOS and see if it changes anything.
    What's rally weird though that for me it only happens in Battlefield 2, and nowhere else. It's not exactly a demanding game.
     
  16. sarge_

    sarge_ Notebook Deity

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  17. Tak1959

    Tak1959 Notebook Enthusiast

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    yeah, if i could only figure out how to flash the GPU I'd give it a shot
     
  18. Chastity

    Chastity Company Representative

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    Hi guys,

    You're probably on the right track in regards that your 460M's probably need more voltage to run at those clocks with that game. Boosting it to the .96v profile would be the best choice in this regards.

    You can use NVFLASH from a Admin Command prompt, and please use the x64 version. :)

    Download NVFlash 5.100.0.1 for Windows | techPowerUp

    You can also get instructions from techpowerup.

    I don't think I need to mention the warranty issues you'll be violating doing this. :)

    Case: 1663552
     
  19. sarge_

    sarge_ Notebook Deity

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    So your official suggestion would be to void the warranty? :D

    I wonder if my issues are related to the fact that I have the 70.06.25.00. 0C vbios and not the 70.06.25.00. 07.
     
  20. Tak1959

    Tak1959 Notebook Enthusiast

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    Well, coming from a company rep that says something. Thanks for providing a download link.

    With some luck i might be able to flash my vBIOS without just totally bricking my computer.
     
  21. sarge_

    sarge_ Notebook Deity

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    So I flashed my vbios to 0.9625v. While it boosted the max stable overclock to an amazing 880MHz, it made the shutdown problem worse.

    Max stable OC on default voltage (0.9125): 820 MHz
    Had experienced occasional, unpredictable shutdowns at even 770 MHz. Have not succeeded in provoking it intentionally, even at 820 MHz.
    Max temp in FurMark: 86C

    Max stable OC on 0.9625v: 880 MHz, however shutdown occurs within 1 minute of Mafia 2's Carcyclopedia
    Shutdown occurs within 10mins on 820 MHz.
    Max temp in FurMark: 91C

    I have since flashed back my original VBIOS. Will now try flashing the version ending with .07 and see if that makes any difference.
     
  22. Chastity

    Chastity Company Representative

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    You need a repaste . Those temps are too high for a 460m.
     
  23. sarge_

    sarge_ Notebook Deity

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    Really? I thought these were normal for FurMark. Idle temps are around 44C. Never had any head throttling or anything.

    But if you say so. However, I'd rather not do it myself. The disassembly procedure looks rather ugly. Can Asus do it for me? Currently I'm situated in Norway.
     
  24. Tak1959

    Tak1959 Notebook Enthusiast

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    Same problem here... the shut offs only became more frequent. Gonna flash back to the original vBIOS. So if its not temps, not the power supply, and not supplied voltage to the GPU I'm just tempted to say the motherboard is just hardwired to kill the GPU at certain frequencies it doesn't like ... I don't know.... Guess its stock clock rates for me....
     
  25. arrrdawg

    arrrdawg Notebook Enthusiast

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    I was having problems with shutdowns and it wasn't just during gaming. This is a problem I had maybe a year ago that never happened for the longest time afterwards and then it began happening again. I did do a fresh OS install a month or so back and last year when I was having the shutdowns, my g73jw was new so I started thinking that this may be related (and was separate from shutdowns during gaming which could be thermal-related).

    I have not flashed by vbios at all, and the shutdowns again don't always happen during gaming. I am using whatever the last g73jw system bios is with a fully updated copy of windows and all the latest drivers.

    I was getting shutdowns daily while just browsing the web and nothing was going on. One thing I changed was in the power profile to set the minimum CPU percentage to 100% when plugged in. I also made it so that the USB devices were not selectively suspended. The reason why I did the latter is because I would occasionally get a BSOD that said something about USB. I only had a USB drive and a USB mouse plugged in (plus whatever internal devices are considered USB, if any at all.. I think the webcam might be).

    Haven't had a shutdown since. Not while browsing or heavy 1 hour+ gaming overclocked. No USB-related BSODs either.

    I messed around pretty extensively with overclocking the 460GTX and didn't want to bother messing with the vbios. I tried the 'conservative' recommendations of setting the GPU clock to 800, but DX9 games would crash to the desktop with a 'recovered from serious error' nvidia message. Not so with DX10/11 games or benches.

    I then had it at 775 which never crashed the driver and ran all benchmarks fine. But after an hour of gaming, I would get a shutdown as if the plug was pulled. I've settled on what I consider the safest overclock that my card is meant for - 750 GPU clock with 1600 memory clock. I can game for several hours. DX9/10/11 games no problem. Logged 50+ hours in Skyrim. I'm not sure if this helps anybody. If it's shutting down at stock, try the CPU thing. And try blasting the vents with compressed air. I think that helped lower my temps. I was getting 82 degrees max on the 460gtx have a few hours gaming and after blowing the vents it maxes at 76. (while OC with the above settings) I have not done a re-paste.

    Oh I am also using throttlestop. I have it set to load when my computer starts with set multiplier checked and TURBO selected. BD PROCHOT was disabled by default, but I still went in the settings to make it work and checked it off manually just in case (not sure that is nessessary). My package C state limit is set to C1 and the only other box I have checked is EIST.

    I also did the 'bcdedit /set useplatformclock true' timing 'fix' and am using twinturbo. TT changes my FSB to 142. I tried SETFSB, but anything past 150 caused it to shut down as if I pulled the plug. Twin Turbo is a nice built-in conservative CPU overclock. It does not limit the multiplayer like others have said and the timing issues also applied with SETFSB unless you used the above command. It seriously gives me a whopping 1fsb increase in skyrim (seriously!). I monitored the CPU speed when using cinebench and noticed that with TT on, it does get hotter toward the end and throttles down to compensate but the overall speed was still better than without it.

    Anyways, I have a feeling that the shutdown during gaming is related to heat and has something to do with the CPU and not the GPU. Because throttlestop alone seemed to help the random shutdown while web browsing, but I did not always have it open (and that's when it shutdown, never with throttlestop open). That's why I think the CPU frequency in the power settings has something to do with it. At least while non-gaming.

    While gaming I think it is probably still related to heat and overall system temp, not just the 460m. I still get a 12% boost with my conservative OC and my non-cpu scores are better than stock 560m. I've had my issues with this g73jw, but for the most part it has served me well. Nothing has failed, no RMA, it's on for hours a day, and it is still under warranty for another year. Comparable new single-video card systems might have it beat overall, especially in raw-cpu power, but the difference is minor while gaming. The only game that gave me trouble was Witcher 2 and I solved it by lowering the resolution to 720p which is still HD and still looks great.
     
  26. arrrdawg

    arrrdawg Notebook Enthusiast

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    Nevermind, I'm in the same boat as tak1959 and others experiencing the same issue.

    It still shuts down. My temps are fine, highest CPU core was at 82 degrees and GPU was at 76 degrees during the last shutdown (playing MW3) and prior to that temps were not much farther off. My temps are lower have blasting the vents with compressed air. Considering doing a re-paste but I know taking laptops apart is time consuming (and I'm lazy). If flashing a vBIOS to raise voltage or buying a higher-rated power brick doesn't help, temps are normal, and a conservative overclock still shuts down.. Dunno. I guess I'll try gaming on stock. But I have had it shutdown while browsing the internet before too.

    It's not the windows power settings or power4gear, not the CPU min/max or any of the power saving features, it's not a driver conflict (I've rolled back cleanly to stock and in-between drivers), then I give up. Got a few months left on the warranty at least

    UPDATE - I think I figured it out. I got my G73 to do the shutdown pretty consistently with MW3. MW3 is pretty much fine on stock, but I noticed with even the core at 750 on the GTX 460m with memory clock at 1550, I can play something like Witcher 2 just fine. But MW3 will cause a shut down within a matter of 5-10 mins consistently every single time I play it overclocked.

    After some experimenting, I have the core at 800 now (my 460m isn't stable much past 800). And the memory clock at 1250 (stock). It works fine. I played for over an hour like this without no shut down. And I have a feeling it is going to be just fine from now on because my maximum temp is 70 degrees even.

    The vrm is only rated for 1250 MHz, I. I noticed that XoticPC overclocks didn't push the memory clock much over stock (they upped them by 10mhz in an example I saw, as in 1260mhz). 70 degrees is the max I'm getting after a half our of Skyrim too. I haven't done any benchmarks, but according to fraps my FPS is the same.

    So if anybody reading this has the shutting down problem, keep your memory clocks at stock. They're overheating. Since all the vrm chips aren't used equally, there are probably ones getting too hot. I read this because a similar things plagues the desktop fermi cards with the vrm.
     
  27. arrrdawg

    arrrdawg Notebook Enthusiast

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    If anybody actually reads this and cares, if you own an Asus G73 with a 460m and overclock and experience shutdowns, do not bother buying a new power brick, re-pasting, updating drivers, etc. to fix it.

    The problem is overclocking the vrm. Don't do it. It's the single most contributor to GPU heat and it does not correlate to performance enhancements. Somebody a while back in the 460m overclock thread said that for bottleneck purposes, increasing the memory clock is the most important thing. NONSENSE! Do not believe everything you read. I even fell for it.

    A 10mhz increase on the core will give you far better increases in FPS than a 100mhz increase on the memory clock. The latter will overheat anyways and contribute to the infamous shut down in question. I have mean increased 10mhz. My GPU at maximum load after a couple hours of gaming today is 72 degrees with 810 core and 1260 memory. I benched it with 3dmark 06 and 11 and beat my prior scores with almost 10 degrees less maximum temp.
     
  28. sarge_

    sarge_ Notebook Deity

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    Thanks for the great info. Will test.
     
  29. alaric_t@hotmail.com

    [email protected] Notebook Evangelist

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    I think you're right about this. After a bunch of testing on my SW I've found that I can overclock the core to 880+ without issue, but as soon as my memory goes up past ~1600 I get shutdowns while playing games for too long.

    I'd be interested in a "pro" overclocker's opinion on this.
     
  30. alaric_t@hotmail.com

    [email protected] Notebook Evangelist

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    Well - I was playing Skyrim with my clocks at 850/1500. After about 45 minutes, I got the usual "Event 41, Kernel-Power" crash. Lowered my memory to stock 1250 - almost immediate crash in Skyrim.

    Now I'm stumped. :confused:
     
  31. arrrdawg

    arrrdawg Notebook Enthusiast

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    I still have my G73JW and it still shuts down during gaming despite what I said above a few months back.

    I think maykon_helver is right about the cause being related to the motherboard and power consumption of the MXM card. Even if a modding solution was found, at this point my laptop is over a year and a half old and I don't want to open it back up or tinker with its innards. Dealing with the fragile teeny tiny cables and the keyboard's foil backing made me wish I just left it alone when re-pasting. That and I re-pasted the CPU thus voiding the remainder of the warranty.

    The shutdown is definitely not heat-related. My temps are fine. It is true that overclocking the vram causes the temps to rise even higher (in my case) than overclocking the core. It's possibly they could have been overheating, they don't have sensors on them to their heat contributes to the overall video card. But since I still get shutdowns with vram at stock, I don't think that's the problem. They were loaded with thermal paste too, so I'm sure they were probably fine. Heat is not the issue because furmark can get the card in the 80s and it's fine. Gaming is where it shuts down... I've had it shut down at 71 degrees so I know it's not heat.

    Re-paste lowered temps a bit but didn't solve the problem. Higher voltage power adapter did nothing, waste of money. Stock vram clock didn't solve problem. The more recent drivers cause a shutdown even faster in certain games like Skyrim (5 mins) when clock is over 800. 775 core at stock vram clock lasted an hour on Skyrim. Witcher 2 could run for a couple hours at 800 and no shutdown, but I'm also running at 720p with that particular game to get a 30fps+ average. Skyrim is at 1080p.

    I ran for a while on stock clocks. Stock clocks are mostly fine. I do get the occasionally rare shutdown at stock. Every so often (every couple months) it will happen while browsing too.

    Judging from all the comments archived here and elsewhere and those who still own the G53/G73 experiencing it, I think it is pretty safe to say that it is a design flaw. It effects all models of the G53/G73 regardless of CPU or GPU (all generations of i5/i7, ATI or nvidia) and possibly even the entire G series, I'm not sure.

    Customer support has been unhelpful except for the unofficial support we've received here from Asus employees (which is much appreciated). RMAs and replacements won't solve it. BIOS won't solve it. Driver updates and OS reinstalls won't solve it. OS doesn't matter (it happens in OSx86 and Linux). Re-paste doesn't solve it. New power brick doesn't solve it. And now overclock appears to be safe. It even happens at stock clock.

    Basically for over a year and a half I've had a decent laptop that I've played many games on but annoyingly lost progress due to shutdown (and I've been a good boy and ran chkdsk almost each time after it happened) and to be fair mostly while overclocked but not exclusively. It would be still under warranty but I re-pasted the CPU. And in all honesty the new models out right now are too modest of an update for me. I'd be fine if the G73 was reliable even at stock for another year or so. I'm also afraid that when I sell it the buyer is going to complain about the problem and blame it on me.

    So this one's on Asus. I doubt they will do anything, but I'm serious about the class action lawsuit. This problem affects all G53/G73 owners

    BTW - I'm currently trying a 750 clock with stock vram clock. If it lasts 2-3 hours then it's a keeper because that's what stock lasts. It gives a modest fps boost to many games, almost 10% so it's not completely worthless.
     
  32. philmcneal

    philmcneal Newbie

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    i bought my g73s used on kijiji and it has been solid for one year.

    Now im getting random shutdowns and i don't even play games! I'm not sure what to do... at this point i'll never buy asus again! And do ZERO overclocking! Just windows 8 and updated drivers, been a computer user for 10 years and this has to be the most annoying ! the shutdowns are PURE RANDOM... I put a fan next to it and it shutdowns and i don't put a fan on it and its been running !!!

    once again I DON"T PLAY GAMES, just web browsing and I 'm in fear when it shuts down on me again.

    At one point it kept shutting down everytime I boot into windows! and now its been 30 mins... but what should i do?
     
  33. Meaker@Sager

    Meaker@Sager Company Representative

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    Sounds like an EC panic, it's getting a funny signal from a sensor and it trips the protection.
     
    kimiraikkonen likes this.
  34. kieeps

    kieeps Newbie

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    I actually "solved" my "shutdown" problems by changing the "max CPU power when cord is connected" in "power manager" from 100% to 85%, cant say o noticed any drastic changes in perfomance, sure as hell beats having the computer shut down on me as soon as i play a game
     
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