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    G73JW webcam issue

    Discussion in 'ASUS Gaming Notebook Forum' started by nickcooper123, Mar 6, 2011.

  1. nickcooper123

    nickcooper123 Newbie

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    Hi

    I've just bought a two week old Asus G73JW on ebay. It really is fantastic, my only problem is that the webcam isn't working or even seen by the laptop.

    I can't even see the webcam entry or even Imaging section in the device manager.

    Can anyone suggest any idea's?

    Thanks in advance
    Nick
     
    nickcooper123, Mar 6, 2011
    #1
  2. frosty5689

    frosty5689 Notebook Evangelist

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    frosty5689, Mar 6, 2011
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  3. nickcooper123

    nickcooper123 Newbie

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    I've tried these but I still can't install as laptop doesn't see the webcam hardware.

    Its a nightmare!
     
    nickcooper123, Mar 6, 2011
    #3
  4. stefan063

    stefan063 Notebook Consultant

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    I am having the same problem... Anyone with the solution?
     
    stefan063, Mar 7, 2011
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  5. nickcooper123

    nickcooper123 Newbie

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    Ok, turning this question on its head, does anyone have a G73JW with a working webcam?

    Thanks
     
    nickcooper123, Mar 10, 2011
    #5
  6. Ownageful

    Ownageful Notebook Consultant

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    my webcam works perfectly
    i use lifeframe software to take pics n stuff
     
    Ownageful, Mar 10, 2011
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  7. nickcooper123

    nickcooper123 Newbie

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    Could you open up the Device Manager, select the webcam and tell us what drivers and the device instance id from the details tab please?
     
    nickcooper123, Mar 11, 2011
    #7
  8. nickcooper123

    nickcooper123 Newbie

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    Just an update. After trying everything, I sent it back under manufacturers warranty. They arranged a courier, collected on Monday and returned on the Friday, excellent courier service. The problem was faulty hardware so they replaced the webcam unit.
     
    nickcooper123, Apr 5, 2011
    #8