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    G73JW-XN1 usb printing problem

    Discussion in 'ASUS Gaming Notebook Forum' started by rford, Feb 2, 2011.

  1. rford

    rford Newbie

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    I cannot get my Canon MP830 usb multifunction printer to work with my new laptop. It scans, but does not print or fax (on a print the Canon's status window sits there saying "Collecting printer status" and the print queue says "Error - printing" - extremely helpful.

    Have tried:
    -new usb cable (no hubs involved)
    -different usb2.0 ports on the laptop, avoiding the usb 3.0
    -installing multiple revs of canons win7x64bit drivers (no errors) but same result
    -installing Microsofts built-in driver (no errors) but same result
    -no errors in device manager when usb cable plugged in
    - a Toshiba laptop with win7x64 and same driver settings works fine.
    -updating the G73's BIOS to 203
    - disabling usb legacy support in the BIOS
    -installing the latest Fresco usb 3.0 drivers.

    Are there any issues with bi-directional usb support with this unit, or maybe usb3.0 stuff is stepping on this? I have no idea and have stumped Canon's tech support which is not difficult.

    Any ideas would be much appreciated /rf
     
    rford, Feb 2, 2011
    #1
  2. DCx

    DCx Banned!

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    Have you asked Damien Karras, or one of his associates?
     
    DCx, Feb 2, 2011
    #2
  3. <MarkS>

    <MarkS> Notebook Village Idiot

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    LOL mucho bonus points for that obscure reference! :)

    WTH did Asus do to USB ports on the JWs? Printers not working? Come ON...

    If you aren't already, you may want to follow this recent thread as well...
     
    <MarkS>, Feb 2, 2011
    #3
  4. rford

    rford Newbie

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    thanks, I'll take my issue to that thread. Thought I searched this whole forum for printing issues, and should have found it myself.
    /rf
     
    rford, Feb 3, 2011
    #4