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    G73jh touchpad and mouse issues

    Discussion in 'ASUS Gaming Notebook Forum' started by voyagerxp, Oct 31, 2011.

  1. voyagerxp

    voyagerxp Notebook Consultant

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    I have two problems i hope somone can shed light too.

    Problem 1, I use the mouse that come with my g73 but somtimes it locks up. Most of the time its when i've left my g73 and its gone into screensaver. I move the mouse and the screensave remains working and won't move untill i press a key on the keyboard.

    Problem 2, While my mouse is plugged in the touchpad does not respond but soon as i pull the mouse from usb it works fine.
     
    voyagerxp, Oct 31, 2011
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  2. FlyingFalcon

    FlyingFalcon Notebook Evangelist

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    For problem 2, there's an option under the synaptics control panel which says something like disable touchpad when external pointing device is plugged in or something of that sort. I think it's under the last tab in mouse properties in control panel. See if that is checked. If it is, uncheck it.
    For problem 1, are you using the Razer mouse software? Mine used to lock up after i installed the Razer abyssus software which i then uninstalled. Not like the Razer software helps.
     
    FlyingFalcon, Oct 31, 2011
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  3. voyagerxp

    voyagerxp Notebook Consultant

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    Thanks for that on problem 2, did not see that thanks. As for problem 2 i don't use any mouse software.
     
    voyagerxp, Oct 31, 2011
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  4. Hrogi

    Hrogi Notebook Consultant

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    The factory loaded software for Mice give you the ability to turn it off when a Mouse is plugged in...

    Start
    Control Panel
    Mouse
    Device Setting
    Look in the middel of the window for box to check
    "Disable Internal pointing device when external USB pointing device is attached"

    maybe that box s checked
     
    Hrogi, Oct 31, 2011
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  5. voyagerxp

    voyagerxp Notebook Consultant

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    Ya the box was checked so sorted problem 2 but my other problem has happened since i posted and don't understand.
     
    voyagerxp, Oct 31, 2011
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  6. voyagerxp

    voyagerxp Notebook Consultant

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    What does my head in is i never get a blue screen when my laptop locks up.
     
    voyagerxp, Oct 31, 2011
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  7. FlyingFalcon

    FlyingFalcon Notebook Evangelist

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    Have you tried using another mouse to see if the same problems exist with that one as well? Can you get out of the screensaver if you move the cursor using your touchpad?
     
    FlyingFalcon, Oct 31, 2011
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  8. voyagerxp

    voyagerxp Notebook Consultant

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    I will find out next time it locks as my touchpad would not move before but i had the touchpad disabled when mouse connected.
     
    voyagerxp, Oct 31, 2011
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  9. voyagerxp

    voyagerxp Notebook Consultant

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    Well my mouse stopped responding again while i was playing football manager 2012 but the touchpad was working fine. So i saved my game and pulled the mouse out from the usb port and plugged it back in but it still would not work and don't work in any ports. The only way the mouse will work again is by restarting the laptop and even then the laptop says shutting down but never does, i have to hold the power button down before i can shut the laptop down.
     
    voyagerxp, Nov 1, 2011
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  10. FlyingFalcon

    FlyingFalcon Notebook Evangelist

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    Does it happen with all mice or only that one mouse? Have you tried using another mouse on onus laptop? Which mouse is it btw?
     
    FlyingFalcon, Nov 2, 2011
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  11. voyagerxp

    voyagerxp Notebook Consultant

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    I've tried another mouse and even without a mouse but still freezes.
     
    voyagerxp, Nov 11, 2011
    #11