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    G74SX close lid causes unexpected shutdown

    Discussion in 'ASUS Gaming Notebook Forum' started by Keyser-Soze, Apr 14, 2012.

  1. Keyser-Soze

    Keyser-Soze Notebook Enthusiast

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    This is the same issue I talked about here http://forum.notebookreview.com/asu...53792-asus-g74sx-suspend-causes-shutdown.html, but I did such a bad job explaining it there I thought I would try again.

    On either windows or Ubuntu, closing the lid on my Asus occasionally causes an unexpected shutdown. This happens even when my battery is fully charged. It happens in windows when it's set to sleep on lid closing, and Ubuntu when set to hibernate.

    From the windows logs, the item that precedes shutdown is

    "The Application Experience service entered the stopped state."

    The details of that event log include the following:
    Code: 
    Binary data:


In Words

0000: 000407DC 000D0005 0020000E 01B20036 
0008: 000407DC 000D0005 00200012 01B20036 
0010: 00000960 0000003C 00000001 00000960 
0018: 00000000 000004B0 00000001 0000F2B8 


In Bytes

0000: DC 07 04 00 05 00 0D 00   Ü.......
0008: 0E 00 20 00 36 00 B2 01   .. .6.².
0010: DC 07 04 00 05 00 0D 00   Ü.......
0018: 12 00 20 00 36 00 B2 01   .. .6.².
0020: 60 09 00 00 3C 00 00 00   `...<...
0028: 01 00 00 00 60 09 00 00   ....`...
0030: 00 00 00 00 B0 04 00 00   ....°...
0038: 01 00 00 00 B8 F2 00 00   ....¸ò..
    After the next boot I get the windows did not shut down correctly screen, and the event log shows.

    "The previous system shutdown at 2:32:54 PM on ‎4/‎13/‎2012 was unexpected."

    I'm convinced that this must be a hardware or BIOS issue, since it happens under both operating systems. As anyone else experienced this?

    After this very busy semester ends I'm going to call and request an RMA I think.
     
    Keyser-Soze, Apr 14, 2012
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  2. JOSEA

    JOSEA NONE

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    Keyser-Soze, a fellow fan of the 'USUAL SUSPects' a great flick
    Does this happen only on AC, only on battery or either power source?
     
    JOSEA, Apr 14, 2012
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  3. Keyser-Soze

    Keyser-Soze Notebook Enthusiast

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    It only happens if, whether it was plugged in or not when I initially close the lid, it was unplugged at some point before opening it back up. I can't recall a single time when it was plugged in the whole time the lid was closed and it shutdown.

    It is a great movie. I don't think my forum persona really warrants such an awesome name.
     
    Keyser-Soze, Apr 14, 2012
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  4. Keyser-Soze

    Keyser-Soze Notebook Enthusiast

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    A caveat to that previous post: I think I very rarely close the lid and open it without first unplugging it.
     
    Keyser-Soze, Apr 14, 2012
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