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    Got a defective battery with my G73jh..how bad is asus support?

    Discussion in 'ASUS Gaming Notebook Forum' started by five5outh, Feb 15, 2011.

  1. five5outh

    five5outh Newbie

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    So I bought a G73JH-RBBX05. LOVELY laptop. One minor issue, the battery that came with it is defective. I already put in an RMA so I could get one replaced, but my question is, how bad really is ASUS support. Will I wait 3-4 weeks to get my battery replaced? Or should I drop the dime on a brand new one.
     
    five5outh, Feb 15, 2011
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  2. JOSEA

    JOSEA NONE

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    I am 9 months into warranty, and I just got mine replaced after a 10 day wait. When you called it in did they have you callibrate it?
     
    JOSEA, Feb 15, 2011
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  3. Ruckus

    Ruckus Notebook Deity

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    They should just send you a new battery. Should arrive in a week. I've had a battery on an older model replaced before.
     
    Ruckus, Feb 15, 2011
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  4. five5outh

    five5outh Newbie

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    Does it matter that I bought it from newegg? The power supply works, its just the battery doesn't charge.

    I'm not willing to send my whole laptop to them because of a defective battery, I can manage on just the power supply itself. Did you just send in the battery to them?
     
    five5outh, Feb 15, 2011
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  5. JOSEA

    JOSEA NONE

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    I called ASUS directly, they had me do a calibration. This did not resolve my issue, then I called the next day and they setup the RMA. (I got the new battery at this point and still have the old one). I need to return the defective battery if that is indeed the cause of my issue, so I will test and keep the better one I guess. Good Question though
     
    JOSEA, Feb 15, 2011
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