HELP Brand new g74sx, freezing, and useless trackpad

I've had my G74sx for about a week now and Im very displeased. IN total I spent 1500 on this beast and it freezes up randomly while doing simple tasks. Also, the trackpad is schizophrenic. If i hold the tip of my finger still the cursor shakes all over the place. When I try to move the cursor it just goes crazy and jumps everywhere. IT acts normally for about 10% of the time

I've already exchanged it once, but the same thing happens with this one. I only have a few days left and Im stuck with this misleading expensive burden.

I've updated all the drivers as far as I can tell, the trackpad has been updated to the latest driver on the asus site 9.1.3.5 still acts the same, I rolled it back...still the same problems

If anyone has/had similar issues let me know asap, I paid 1500 i dont want a useless trackpad and a machine that freezes for no good reason, Its still brand new

 

wow 60 views and not one person has even a suggestion
am I in trouble

 

I don't have any specific answers for you, but I did Google "G74SX freeze" and got a lot of hits. It looks like plenty of other folks have had similar issues.

Have you tried modifying the trackpad settings for sensitivity, etc...?

 

Try the synaptic driver from the official page.

Click here

I didn't have your level of issues with my G73JH's trackpad but it was not operational like it should be and the synaptics driver update sort of reduced most of my problems.

Worth a try.

 

The only sensitivity options i have are for mouse speed. Its not that it moves too far, if i slide to the left for ex itll jump everywhere in that direction and land on god knows what and while staying still it shakes all over the place within a inch of where its being held

Its a sentellic trackpad, not synaptic

 

Ah my bad.

 

Okay I just installed synaptics driver, no problems yet
Whats wierd is I was able to install both sentellic and synaptic onto my trackpad at one point, regardless of hardware. Neither said it was incompatible. IM gonna see how well it works now.

Ive read online about people having either sentellic or synaptic in their g74s, What is the likelihood Asus just built half the systems with Sentellic and half with Synaptic but pre-installed sentellic on all of them, causing issues myself and many others have had???

 

Ah yes I have noticed this peculiar property. It maybe that they have the same suppliers for some of their firmware.

 

nope still the same issues If i have no fix by tomorrow im returning for a refund and Ill go buy something else with similar specs, if I can. That back venting system captured my heart though

 

Sorry to hear that, the only other 2 things I can think of is the actual ribbon cable that goes from the trackpad to the mobo which could be faulty (replaceable but who would want to on a new machine) or the trackpad circuit board itself.

A damage to either one of them means you need to send it back which would suck.

 

But two machines in a row with the same problem each from a different staples.

Trying a clean install of windows without any of asus preloaded junk, if that doesnt work, im gonna have to return it darn

 

System freezes these days tend to be OS issues instead of hardware. First off, try disable AutoUpdate and WebStorage first.

 

Word. I was the same with the Exhaust on the G70S



But at the end of the day the problems it brought with it and the poor performance in the end was not worth it.

If you do consider another model you can get a great deal on the G73SW with pretty much similiar specs same CPU and considering the 560M is just an overclocked 460M the difference is minimal. Do yourself a favour save $500 and get a working laptop and put a fancy SSD in a G73SW. Most who did not jump at the looks of the G74 and the whole "new" thing have done this and are very pleased.

 

Thanks for al the advice guys. Ive had the same OS on my old laptop for 3 years, no problems with freezing ever

I always turn off autoupdate, and choose what to install

Trackpad is still freaking out, no freeze today though, but I only just turned it on

I dont have access to any other asus. The g74 is the only one staples, bestbuy and future shop have. Other than that the only decet looking one I could try for is Toshiba Qosmio x770
Toshiba Qosmio X770 Laptop Series
IM a little iffy about toshiba though, is that merited?
any thoughts on that or possible fixes for the g74?

 

Assuming you can get a full refund:
GenTech PC - Systems

I would check out the Sager 8170 - it lacks a lighted keyboard, but is easily upgraded and most in the Sager forum seem happy with it.

 

I should get a full refund Im within my 14 days and the computer isnt working properly.
I can either get money, a third exhange, keep it and send it to asus and hope itd fixed, or give it to staples to fix

 

Probably just gonna return it. I can get a asus k53ta notebook for beating around AND a awesome, and easily upgraded Cyberpower Fang with my refund money