Help - G73jh GPU Overheating..

Hello Guys,

I bought my g73jh around JUNE and have been using it since them...
Now the notebook started turnig itself off while playing starcraft2 (ultra settings) and i suspected it was having problems with the GPU temperature since the keyboard was blazing HOT.
I installed MSI Afterbunner to watch the temperatures and i can see that ON IDLE the temp's are around ~83/84C with BIOS 211. If i start FURMARK it will reach around ~111 in less than 2 minutes (i live in Brazil and the weather here is hot around 28 - 30C).
I have been reading the forum and noted that some persons had to REPASTE the GPU core with better thermal paste. Since i live in Brazil and there is no ASUS local support instead of shipping it to the USA and paying a lot and running risks of getting taxed at mail customs, is the repaste process something that i could do myself? (I am experienced with regular pc / notebook hardware). Does this process void ASUS Warranty?

Here goes a screenshot:


I am running Asus default Drivers... Do you guys believe that updating to 10.8 would help? I have never faced GSOD's, just some lockups and reboots...

Thanks and brgds,

Bruno

 

Repasting is your solution, and follow the BTOTech video on how to disassemble. Just take your time, and be gentle, and you'll do fine.

 

Chastity, what about voiding the Asus warranty? If i open and do that will it void my warranty?

 

Just as a few of us already expected. This is getting a problem really fast now. Your the Xth new posting this week. We have warned that this would become a problem in the short run. Your laptop seems fine when you get it but after 3 months the bad pasting job will become really problematic.

Doing a repaste is at this moment your only solution. There is an Asus manager in America testing thermal pastes but when and and maybe even IF new pasting instructions arrive at RMA centers is uncertain.

If you build your own PC's you should be fine. Otherwise let someone else do it.

It doesn't void your warranty but if some Asus tech says so, just PM Gary Key here and he will set the RMA department straight.

 

Only if you break something while doing it.

 

Thanks Pulsating, i tryied to use PM messages to contact Gary before trying anything but did not have success, it is showing an error page....

"vBulletin Message
patow, you do not have permission to access this page. This could be due to one of several reasons:

Your user account may not have sufficient privileges to access this page. Are you trying to edit someone else's post, access administrative features or some other privileged system?
If you are trying to post, the administrator may have disabled your account, or it may be awaiting activation."

That is weird since my account is already activated...

 

You need atleast 10 posts to be able to PM someone, Dude..

 

I've been having some serious heat issues lately. I first noticed my laptop was hotter about a month ago, but in the last few weeks it's been getting way too hot. I've had the laptop since late May.

A few days ago I did a clean install of windows without the ASUS bloatware. I reverted to the stock vbios and kept the stock video drivers. I upgraded to BIOS 211, because I heard it helped with heat.

Well, no GSODs or screen flickers anymore (I was getting those a lot with reference catalyst drivers, both on the original vbios and on ziddy's vbios3, unless I underclocked), however the heat problem remains, and games are starting to shut down as the computer gets hotter. An example:

At startup:
TSS 0 48.5 C
TSS 1 56.0 C
TSS 2 53.0 C

After 20 minutes of idling:
TSS 0 70.0 C
TSS 1 78.0 C
TSS 2 74.0 C

Then, after 10 minutes of Bad Company 2:
TSS 0 92.0 C
TSS 1 105.0 C
TSS 2 100.0 C

About 10 minutes after that, the computer shuts down without warning.

Should a repaste fix it, or does it sound like something more serious?

Edit: Ambient temp 24 C.

 

Hey shinytrucs, looks like we are having the same problem... It should be probably be hapenning with a lot of this series since i also bought mine around may.

I am just very concerned about loosing warranty and in my case is even worse since there is no ASUS CENTER here in Brazil and ASUS refused to provide me local SUPPORT (Asus Brazil Support said they support only notebooks bought here...) so i need to do it myself and run the risk of loose the warranty or SHIP it to the USA and run the risk of paying almost ONE notebook in custom taxes...

Dificult choices...

 

Thanks Kenny, would never guess this..
I'll wait a little them...

Brgds,

Bruno

 

WTH happened to your Global support?

 

Ya dude, your GLOBAL support covers everything GLO-BA-LLY

 

also, if brazil asus tech says it wont cover them, then PM Gary. He seems like the guy to go to for help around here!

 

So i live here in california so im covered if it bricks right?
Also, it is worth all of the trouble? from what im seeing there only like a 10-20% imrovement here?

 

If you do it right, you shouldn't be bricking your G73. If you brick your G73 while redoing the thermals, you destroy your warranty.

 

For maximum effieciency, should one also repaste the CPU since its already open? is there anything else worth repasting?

 

There is a sticker that says if removed, warranty void. And the sticker cannot be removed carefully, it rips as soon as you try.

 

what kind of paste should i use?

 

OCZ Freeze is the easiest and seem to be overall best aside from the difficult to use liquid metal Liquid Pro. Some seem to like ICD 7 also. I like OCZ Freeze and I know a lot of benchmarkers with HD5870M notebooks like it also. MX-3 is supposed to be decent as well.

I like OCZ because it's easy to apply, and there is no waiting, no curing time.

 

Quick question, I believe the answer lies within either needing to repaste or waiting for Asus to do a update vbios. But with the msi afterburner just sitting here I'm running at 65c. No issues.

However when I load up a game like Champions Online, League of Legends, anywhere from 1-10 minutes GSOD.

However, I can play FFXIV beta (as of two days ago) for 8 hours without any issues.

Currently running 10.7a. If I run Furmark, I'll get the GSOD in under a minute EVERY time.

I've only had the laptop about 10 days, from best buy. My two options with best buy are drive there tomorrow and get another one, or return it and pay the extra money and get one from BTOTech.

Thanks for any insight and or help into the matter, much appreciated.

 

Well,

Gary has come through for me also. I look forward to my notebook arriving tomorrow, overnight shipping. For others, you can ask Asus for overnight shipping, it will cost $25. For me that's worth it since I am leaving tomorrow for school.

This time around, I will wait patiently for Gary's work on the vBios.

I am unashamed to say that to me the G73 is the best notebook every made for a mobile 17" performance gaming machine except for vBios. Once that is resolved, there is nothing I could ask for more in this beast.

Michael

 

Hey Gentleman, thanks for the answers...
Asus does not have Asus Global Support Centers here in Brazil and the LOCAL ASUS SUPPORT said that they PROVIDE support only for notebooks that were BOUGHT HERE IN BRAZIL, but not to noteboks that were bought outside of here (i bought mine when i was living in the US in May). I also requested support to RMA it trought Asus Brazil (to avoid customs problems) but they said i would be on my own...
I already pmed Gary... Hope he can help me out...

What about this WARRANTY STICK inside the notebook? Is there a way to open without voiding it? I am worried now...

 

I have been reading the forums for about a week now and for the most part I learned tons of stuff that owners has tried to do to fix their GSOD problem. My G73JH-A1 has GSOD and i have been trying fixes that was posted. I didn't want to change my clock speed thinking I may do something stupid and blow it up. Anyways I finally did and set them to 750/1050 and it seems to be stable.

What I found odd is that if I use the 700/1000 stock settings, my temperature will never hit 100c and crashes at around 98c. When I moved the clock up to 750/1050 I hit 107c and it still was working fine with no artifacts or errors.

I ran the Final Fantasy XIV benchmark on 1080p over and over again for like an hour.

Currently using catalyst 10.8, stock vbios, and did not change the thermal compound yet.

Should I attempt to change the thermal compound or just use the overclock settings and leave it like that?

 

Depends if you are comfortable with those temps. I wouldn't be, since the more it's used at those temps, the paste will thin out more and dry up.

 

I guess I should clarify, It topped out at 107 just running that benchmark over and over again. I played Starcraft 2 and I think the highest temp was 97. I think I will repaste because I do want to keep it more than a week. Thanks for the info.

 

I predict a full 10 to 12C drop on all your temps if you repaste. If there's a service center in your area, it's worth the down time. Especially if you plan on keeping it for a long time.

 

Good to see a fellow countryman here, Bruno (opa! blz? hahaha).

As you said, I had to pay almost twice to receive my g73... Brazilian taxes are insane.

Seems like the RMA isn`t an ease option for us. If Gary helps you out with this question, please reply with his considerations.

My g73 peak was 97C with FFIV Benchmark FHD and 94C testing Lost Planet (whitch is GSODthing everytime), but I`m from the capital Brasília, so the environment temps are 3~5 degrees lower then yours.

I`m about to test the new 10.8 driver on 209 BIOS.

Wish all of us luck!

 

Heyyy Thiago!

I will write in enligsh to respect all the other fellow g73 owners that do not speak portuguese (yet)...
Good to see that we have other cases of problems here in Brazil and that a LOCAL support would make our lives much much easier...
If not a local support center, at least an open PIPE to the US Support trought Asus Brazil...
I will keep you posted about Gary's answers and help, maybe we can share the same path...

Glad to see an yellow and green friend here (VIVAAAA)

Best regards,

Bruno

 

So my G73jh is running smooth not no problems at all after the new fan and 5870m was dropped in. I understand it takes thermal paste something like 200 hours to cure and work at peek performance, so they've obviously repasted my GPU, should I go in and do a repaste or wait and see if the temps drop on their own?

also I am gonna purchase a laptop cooler pad, how much will the pad drop my temps roughly? is it worth getting one?

 

If they (Asus) just repasted it i don't see many benefits of touching it right now if you're not facing problems...

 

Ya ill wait it out, the temps around horrible, so im not gonna tear down for nothing.

 

Sure.

Anyway, an authorized support would be nice. I could use some repaste on my g73 and I feel like I`m not supposed to try it by myself before the new vBIOS tests.

I just hope we can solve our issues without the RMA process. Its speacially risky over here.

 

So i am still just a little hesitant to do this and i want to get all the details ironed out. Once i dissemble the unit, i then reapply the IC Diamond 7 and then do i have to wait for it to cure? The guide seems pretty self explanatory, so i take it that if i have done this process for a desktop that im good to go right?

 

Really hope Gary can enlight our path on this...
Waiting for his answers and let you know...

Brgds

 

Hey all,

Wanted to give you an update on my A1. First off, I had it RMA back in July and just had it returned to me about a week ago. They had to replace the GPU and Motherboard. It was semi GSOD related, but it never started up one day.

I did the repasted my G73 with IC Diamond 7 and it was a good idea, thanks to those who gave me an insight on it. My GPU was running at 77c idle and approx 100c when playing SC2. Now it idles at around 63.5c and at most 88c on SC2. I still GSOD but when I OC the GPU it runs just fine and it has been like that the last few days. I got lucky that the Micro Center in Houston carried the IC Diamond 7, no other place carried them.

Now for the complains (not about the repasting, but about the ASUS RMA.)

If I had not open the system to repaste it, I would have never noticed it. All of the stuff seemed fine until I managed to get to the top of the motherboard to flip it over. I noticed that the 2 silver ribbon cables were held with tape the one on top center of board and the one on the bottom. (Not sure if it was like that stock). Then I noticed the screws holding the mother board (2 right underneath the GPU Fan) were missing. The 3 large screws that held down the GPU fan were not even there and the fan was loose. Finally the paste on the GPU. Is it bad when you pull off the GPU heatsink and can still see copper on it and the ATI logo on the GPU? Well that's what happen to me. The thermal compound that they put on there was crusty and looked like they did not repaste it but just put the Heatsink back on top of it.

The only reason why I know I was missing screws was because I looked at the BTOtech disassembly video. If I am not missing those screws and BTOtech's video was wrong then apologize in advance. I have taken apart notebooks before so I am comfortable doing it. Overall I am very angry on what they did to my notebook and the tech who worked on it needs to be fired. Not only that they kept my notebook for a month and a half.

I just thought you guys should know about my RMA with ASUS. It could happen to you. Just incase you were wondering I sent it to an RMA place in Indiana that ASUS told me to on the RMA email.

 

Same thing for me with RMA, I don't see why they would penalize us for fixing our own laptops when we can do a better job than their own techs. The hard black tape holding my fans to the heatsinks going out the back of my notebook was bent upwards indicating that the tech probably took the whole motherboard completely off to do a repaste job or flipped it the wrong way bending those pieces, now my fans just fall loose when I take out the screws holding them down. Also where the hd indicator lights are and below the buttons of the trackpad, there's a gap in the seam where it looks like they used a screwdriver to pry that part apart.

 

I was about to question those idle temps, but then I realized you were in Houston... ambient temp is probably pretty high. A 14C difference is pretty darn good.

 

It depends on where I am, what I do, and how long I leave it idle. I don't normally like to say I have 48c temp because that's what I get when I start. I like give a temp after I played a game for a bit and left it alone for an hour. I am on my desktop right now, but I was playing FFXI on my G73 for an hour, and stopped about an hour ago. Currently after an hour idle its 56.5c, but I am at a place where it is cooler. The idle times that I posted was in my room where the circulation sux so I get the higher temp there, although its usually about 59c if I turn my fan on. Different circumstances.

 

That isn't so bad. What XI server you on?

 

I am on the Phoenix server. Stupid open beta application site for ffxiv is down and i don't have a key yet.

 

Let me find a backdoor link for you. You can skip over and go straight to registration:
https://secure.square-enix.com/account/app/svc/Login?cont=account

Log in there, go to Select Service on the left, select FFXIV, and then click Add a service account. It'll ask you some stuff, and as soon as you accept the agreement, you should get an e-mail with the registration code. Then you can add the key and you'll be set.

 

Finally some info on this thing he he. I have the same overheating problem but with 2 new things..

1. Down here (Mexico) it's really dificult even to get something like Artic Silver 5... the "best" I can get right now is Manhattan XD, do you think that could help?

2. I work every single day with computers, but to be honest this will be my first time repasting a GPU, I don't think it would be harder to repaste a CPU... but anyway, any advice? ... I saw BToTech1's video, and I have no problem with that, but i have no idea on what to do after he he. anyone have pictures or something?

Oh well, I?ll give it a try tomorrow, I can play Borderlands, Starcraft and Dead Rising 2 with max settings, but with Darksiders or Medal of Honor it takes like 20 mins to shut down he he.. my idle temp is 70 +- 3°C

 

Been having sudden shutdowns lately as well, and my temps reaches 110c sooner or later whenever I run newer games on ultra. Contacted Asus per email and they gave me an RMA response in less than 10 mins.

And, they're even doing transport through a local messenger service \o/

Hopefully the techie that does the repaste is as professional as the support have been so far.. ^_^

 

Short story... Had my G73 since May and although I am a gamer I haven't used it for anything more than Diablo 2. Last week I installed LOTR Online, and used the High-res install. It completely shuts off after 30 min. It will not turn on after that for at least 30 min. I updated my bios from 204 to 211 and the same thing happened.

I called Asus support and was informed that it was not the laptop but the program I ran. I don't feel like going out and dropping 50 bucks on a game that I probably got on my PS3 to prove him wrong.

Any suggestions. I looked up the video on doing a repaste. I am sure I could manage it but I hate working with ribbon cables!

What to do?

 

do you know what your temps are running at? Get one of the monitoring programs (hwinfo32, GPU-z, others...) and see what you are getting. You may be seeing thermal shutdown (around 114c) and if that's the case, a repaste is a MUST. if you have good temps (idle around 50c, highs after gaming for hours no higher than 90-95c) then something else is going on. Best place to start tho is checking temps. It sure sounds like thermal shutdown, as it will have to cool off before it will allow a restart.

 

Cpu1 speed was 110.5
Cpu2 104
Cpu3 111

Then it shut down.

Should I just lie to the tech support and tell them it is happening with other games also? With the number of people here increasing daily about these problems it seems they would like to pretend there isn't a problem untill most of our warranties are up.

 

that's thermal shutdown for the cpu not your gpu lol. Tell him you've recorded your cpu temperature under normal usage and that it overheats. Normal usage for this laptop includes gaming, so that's not a lie at all.

 

CPU? Yeooouch! Dunno if I have seen CPU thermal shutdown mentioned yet - only GPU. yeah, you need to contact ASUS (or your reseller if you used one) for an RMA pronto.

 

Have it done at a local ASP to avoid not having it for 2-3 weeks.

 

Jumping in a little late here on the bandwagon but I have been having the exact same problems mentioned. I bought the computer in May, RMA due to motherboard failure in August. Havnt really had too much trouble with the thing until about a week ago. Been playing the new call of duty black ops fine on ultra settings until a couple of days ago when i had a thermal shutdown. Now im having them after around a 1/2 hour of gameplay