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    Help please: Sound went bye-bye

    Discussion in 'ASUS Gaming Notebook Forum' started by cFKNj, Jun 23, 2011.

  1. cFKNj

    cFKNj Newbie

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    Alright, I'll try and make this as detailed as possible so I can try and get this problem fixed ASAP. Here it goes..

    Everyone loves that sound can come out of their PCs, right? Well I somehow lost that luxury. One late night while slightly intoxicated, I uninstalled my sound card in an attempt to fix some audio issues I was having. I uninstalled and restarted my laptop, everything reinstalled fine and I restarted just to be sure everything would be running okay, but sadly, it wasn't. I have the dreaded red X over my volume control..

    [​IMG]
    See... no bueno

    I tried reinstalling the drivers and tried calling Windows Support. They're never much help though, IMO. They basically just suggested I call Realtek, as that's who makes my sound card, HOWEVER Realtek just gives you the option of emailing and I haven't heard back from them in three days.

    Anyway..
    When I left-click my volume control, nothing happens, when I right-click and go to Sounds> Playback, I see this. Notice my speakers are set as the default device. I right-clicked on Realtek Digital Output to show this as well: I cannot set a default device. There no option in the right-click menu, nor is the option available in the lower right hand side of the window.

    [​IMG]
    More no bueno..

    Just so you guys know, my sound card is enabled in device manager:
    [​IMG]

    My limited knowledge of computer repair as been expelled. So here I am asking for help. If I missed something, please let me know and I'd be happy to answer so I can get rid of this irritating enigma.

    Also, here's a screen shot from Speccy showing some of the details of my PC:
    [​IMG]

    I'd really appreciate any help you all can give.
     
    cFKNj, Jun 23, 2011
    #1
  2. Support.3@XOTIC PC

    Support.3@XOTIC PC Company Representative

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    Hi cFKNj, welcome to NBR!
    The Icon you posted means the Mute is turned on. You should have a function key to toggle this on and off. Look for it on you F keys and hold down Fn and press that key, hope that works :)
     
    Support.3@XOTIC PC, Jun 23, 2011
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  3. cFKNj

    cFKNj Newbie

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    In response, forgot to add this.. lol
    I can't control the volume at all. A left-click doesn't bring up any audio controls, they hotkeys for my audio don't work and furthermore, when I right-click and go to Open Volume Mixer, this comes up:

    [​IMG]

    And System Restore was disabled at the time for whatever reason.. :(
     
    cFKNj, Jun 23, 2011
    #3
  4. ALLurGroceries

    ALLurGroceries  Vegan Vermin Super Moderator

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    ALLurGroceries, Jun 23, 2011
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  5. cFKNj

    cFKNj Newbie

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    It's the Asus G51VX BesyBuy model.
    Tried installing the audio drivers off the ASUS website, nothing though. Problem still exists.
     
    cFKNj, Jun 23, 2011
    #5
  6. ALLurGroceries

    ALLurGroceries  Vegan Vermin Super Moderator

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    OK I'm moving this to the gaming forum.

    Do you have any creative or realtek drivers installed in your programs & features in control panel?
     
    ALLurGroceries, Jun 23, 2011
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  7. cFKNj

    cFKNj Newbie

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    I do. It's listed as Realtek High Definition Audio Driver.
     
    cFKNj, Jun 23, 2011
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  8. Chastity

    Chastity Company Representative

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    Why not download and run Driver Sweeper 3.1.0 to uninstall the leftover Realtek stuff, and then install Realtek's 2.62?
     
    Chastity, Jun 23, 2011
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  9. ALLurGroceries

    ALLurGroceries  Vegan Vermin Super Moderator

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    ALLurGroceries, Jun 23, 2011
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  10. cFKNj

    cFKNj Newbie

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    Neither of these worked. :\
     
    cFKNj, Jun 23, 2011
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  11. ALLurGroceries

    ALLurGroceries  Vegan Vermin Super Moderator

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    Are your windows sound services disabled?

    start->run-> services.msc
     
    ALLurGroceries, Jun 23, 2011
    #11