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    Help with Analysis of this blue screen (G73Sw)

    Discussion in 'ASUS Gaming Notebook Forum' started by sl0519, Feb 17, 2012.

  1. sl0519

    sl0519 Notebook Consultant

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    Sometimes during gameplay, computer just auto shut down and restart, but this time bluescreen appears and I've no idea what this is. Could anyone here help me figure out the problem?

    [​IMG]
     
  2. JOSEA

    JOSEA NONE

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  3. sl0519

    sl0519 Notebook Consultant

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    Below is the information from BlueScreenView

    ==================================================
    Dump File : 021712-16473-01.dmp
    Crash Time : 2012/2/17 10:19:26 PM
    Bug Check String : IRQL_NOT_LESS_OR_EQUAL
    Bug Check Code : 0x0000000a
    Parameter 1 : fffffa7f`fffffef8
    Parameter 2 : 00000000`00000002
    Parameter 3 : 00000000`00000001
    Parameter 4 : fffff800`0487cbf3
    Caused By Driver : ntoskrnl.exe
    Caused By Address : ntoskrnl.exe+7cc40
    File Description : NT Kernel & System
    Product Name : Microsoft® Windows® Operating System
    Company : Microsoft Corporation
    File Version : 6.1.7601.17640 (win7sp1_gdr.110622-1506)
    Processor : x64
    Crash Address : ntoskrnl.exe+7cc40
    Stack Address 1 :
    Stack Address 2 :
    Stack Address 3 :
    Computer Name :
    Full Path : C:\Windows\Minidump\021712-16473-01.dmp
    Processors Count : 8
    Major Version : 15
    Minor Version : 7601
    Dump File Size : 292,936
    ==================================================
    Here's the attachment of the dump file
    View attachment 021712-16473-01.zip
     
  4. dstrakele

    dstrakele Notebook Consultant

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    A STOP 0xA IRQL_NOT_LESS_OR_EQUAL is a generic memory corruption BSOD. NTOSKRNL.EXE, the main Windows 7 process, is likely not the cause (unless you have a corrupt Windows 7 installation) but more likely a victim of memory corruption that occurred earlier from some other source.

    Are you running the ASUS Factory OS installation or have you performed a clean Windows install? If the latter, did you encounter any problems during installation?

    I would recommend:

    1) If the shutdowns and BSOD are recent, restore your system to an earlier time (before you experienced these issues) with Windows System Restore OR restore the latest stable Windows System Image from your backups.

    2) checking your memory 2 sticks at a time with 3 passes of memtest86.

    3) Running CHKDSK C: /F /R from the Command Line started by right-clicking on the icon and choosing "Run as administrator" from the popup menu and restarting OR
    right-clicking on C: in Windows Explorer and choosing "Properties" from the popup menu, select the "Tools" tab and click on the "Check now" button. Be sure BOTH check disk options checkboxes are checked and restart.

    4) If these fail to resolve the problem, try uninstalling or disabling any 3rd party Antivirus, AntiMalware, Firewall or Remote Access software you've installed to troubleshoot possible driver conflicts leading to memory corruption on your system.
     
  5. arkhi

    arkhi Newbie

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    I will try to analyze this dumpfile for you, if I can. I don't think my symbols file but I'll get back to you IF I have something.
     
  6. arkhi

    arkhi Newbie

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    Okay. Managed to analyze it:

    Code:
    Microsoft (R) Windows Debugger Version 6.11.0001.404 AMD64
    Copyright (c) Microsoft Corporation. All rights reserved.
    
    
    Loading Dump File [C:\Users\%%\Desktop\021712-16473-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available
    
    Symbol search path is: SRV*C:\Symbols*[url]http://msdl.microsoft.com/download/symbols[/url]
    Executable search path is: 
    Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS Personal
    Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
    Machine Name:
    Kernel base = 0xfffff800`0480a000 PsLoadedModuleList = 0xfffff800`04a4f670
    Debug session time: Fri Feb 17 22:16:04.106 2012 (GMT-5)
    System Uptime: 0 days 5:59:16.074
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    .................................................
    Loading User Symbols
    Loading unloaded module list
    ...........
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck A, {fffffa7ffffffef8, 2, 1, fffff8000487cbf3}
    
    Unable to load image \SystemRoot\system32\DRIVERS\kl1.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for kl1.sys
    *** ERROR: Module load completed but symbols could not be loaded for kl1.sys
    Probably caused by : tdx.sys ( tdx! ?? ::FNODOBFM::`string'+3150 )
    
    Followup: MachineOwner
    ---------
    
    4: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    IRQL_NOT_LESS_OR_EQUAL (a)
    An attempt was made to access a pageable (or completely invalid) address at an
    interrupt request level (IRQL) that is too high.  This is usually
    caused by drivers using improper addresses.
    If a kernel debugger is available get the stack backtrace.
    Arguments:
    Arg1: fffffa7ffffffef8, memory referenced
    Arg2: 0000000000000002, IRQL
    Arg3: 0000000000000001, bitfield :
    	bit 0 : value 0 = read operation, 1 = write operation
    	bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
    Arg4: fffff8000487cbf3, address which referenced memory
    
    Debugging Details:
    ------------------
    
    
    WRITE_ADDRESS: GetPointerFromAddress: unable to read from fffff80004ab9100
     fffffa7ffffffef8 
    
    CURRENT_IRQL:  2
    
    FAULTING_IP: 
    nt!KeAcquireSpinLockAtDpcLevel+43
    fffff800`0487cbf3 f0480fba2900    lock bts qword ptr [rcx],0
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    
    BUGCHECK_STR:  0xA
    
    PROCESS_NAME:  System
    
    TRAP_FRAME:  fffff88005569270 -- (.trap 0xfffff88005569270)
    NOTE: The trap frame does not contain all registers.
    Some register values may be zeroed or incorrect.
    rax=0000000000000000 rbx=0000000000000000 rcx=fffffa7ffffffef8
    rdx=0000000000000001 rsi=0000000000000000 rdi=0000000000000000
    rip=fffff8000487cbf3 rsp=fffff88005569400 rbp=0000000000000000
     r8=0000000000000000  r9=0000000000000000 r10=fffffa80066f76d0
    r11=0000000000000000 r12=0000000000000000 r13=0000000000000000
    r14=0000000000000000 r15=0000000000000000
    iopl=0         nv up ei pl nz na pe nc
    nt!KeAcquireSpinLockAtDpcLevel+0x43:
    fffff800`0487cbf3 f0480fba2900    lock bts qword ptr [rcx],0 ds:fffffa7f`fffffef8=????????????????
    Resetting default scope
    
    LAST_CONTROL_TRANSFER:  from fffff800048861e9 to fffff80004886c40
    
    STACK_TEXT:  
    fffff880`05569128 fffff800`048861e9 : 00000000`0000000a fffffa7f`fffffef8 00000000`00000002 00000000`00000001 : nt!KeBugCheckEx
    fffff880`05569130 fffff800`04884e60 : 00000000`00000000 00000000`00000000 00000000`00000000 fffff880`009b3180 : nt!KiBugCheckDispatch+0x69
    fffff880`05569270 fffff800`0487cbf3 : fffffa80`0a5db1a0 fffffa80`0706d001 fffff880`05569650 fffff800`048d285c : nt!KiPageFault+0x260
    fffff880`05569400 fffff880`06439530 : fffffa80`0dc12798 00000000`00000000 fffffa7f`fffffef0 fffffa80`0de83910 : nt!KeAcquireSpinLockAtDpcLevel+0x43
    fffff880`05569450 fffff880`06434283 : fffffa80`0de83910 fffffa80`0de83910 fffffa80`0de83910 fffffa80`0de83910 : tdx! ?? ::FNODOBFM::`string'+0x3150
    fffff880`05569520 fffff880`06434b2d : 00000000`00000000 fffff880`055695c0 00000000`00000000 fffffa80`0a5c0848 : tdx!TdxDeleteTransportAddress+0x63
    fffff880`05569560 fffff880`01fe9bbb : 00000000`00000000 fffff800`04898a61 fffa8007`72e85000 fffffa80`075e9aff : tdx!TdxTdiDispatchCleanup+0x4bd
    fffff880`05569600 00000000`00000000 : fffff800`04898a61 fffa8007`72e85000 fffffa80`075e9aff fffffa80`0a5db101 : kl1+0x1babbb
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_IP: 
    tdx! ?? ::FNODOBFM::`string'+3150
    fffff880`06439530 488d150963ffff  lea     rdx,[tdx! ?? ::FNODOBFM::`string' (fffff880`0642f840)]
    
    SYMBOL_STACK_INDEX:  4
    
    SYMBOL_NAME:  tdx! ?? ::FNODOBFM::`string'+3150
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: tdx
    
    IMAGE_NAME:  tdx.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  4ce79332
    
    FAILURE_BUCKET_ID:  X64_0xA_tdx!_??_::FNODOBFM::_string_+3150
    
    BUCKET_ID:  X64_0xA_tdx!_??_::FNODOBFM::_string_+3150
    
    Followup: MachineOwner
    ---------
    Judging by this, your problem is being caused by a tdx.sys driver. Based on very short and rushed research, this is linked to your WiFi drivers. Try updating those (get them from the official manufacturer sites).
     
  7. dstrakele

    dstrakele Notebook Consultant

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    If updating your WLAN driver fails to resolve the issue, tdx.sys causing BSOD - Fixed! - Windows 7 Forums indicates there may be conflicts between TDX.SYS and certain Antivirus products. It appears you are running Kapersky Antivirus. I would try Microsoft Security Essentials if I was in your situation.
     
  8. pato

    pato Notebook Evangelist

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    Offtopic, isn't it nice how usefull a BSOD can actually be :)
    Never underestimate this dump when having a BSOD!