How to Solve Automatic reboot after I shutdown.

Hey Guys....

New to NBR forum. Been on this site on and off for about 8 months or so.
Can anyone help me with this problem that I have?

I have an ASUS G50vt-x5 laptop that I bought June of 2009 from Best Buy. Everything Stock. Been great, but showing its age (of course).

Problem is my laptop automatically reboots after I shutdown. The only exception is if its on battery (which is how I have been shutting it down now for awhile now). I have restored it about 8 times and downloaded all the drivers from ASUS, but nothing works.

I am running Windows 7 which I upgraded about a year ago from Vista. The problem started about 5-6 months ago in June. NO one I've asked knows how to fix it.

Sorry this is so long. Thanks in advance!

 

Is your computer set to automatically reboot on system failure (BSOD)? Is there anything in Event Viewer about problems around the time of shutdown?

Have you tried a Linux livecd like Ubuntu to see if it will correctly power off?

Have you tried resetting your BIOS to defaults (clear CMOS)?

These are just a few places to start poking. If you search the internet there are tons of articles about troubleshooting shutdown problems. Good luck, hopefully it isn't a hardware problem.

 

Welcome to the fourms, please try the following, bring up the run command and type CMD... in the dialog box that comes up at the prompt type the following : shutdown /s

If this works on AC power let me know.

I got this from
Windows 7 Shutdown Command Line Switches

 

JOSEA....

I tried it but it behaves exactly how it did before. It will shut down and then restart in about 5 seconds.

 

Aeg15, If the above post from AllurGroceries did not help, please try this: If you do F8 at startup, you should have the option to start Win 7 under safe mode (limited drivers). Once you are in win 7 safe mode, can you shutdown normally? This may help narrow down the issue. When you say restored it, Do you mean from an image file, or a clean win 7 install?..

 

If it shuts down completely and then restarts after 5 seconds that sounds like a lower level hardware issue. Maybe your AC adapter is bad.

Give a Linux LiveCD a shot, to rule out software. And try what JOSEA says because it's still not clear if it's a driver issue. But if it is actually turning off for seconds and then starts up again, it most likely is hardware instead.

 

Allure....and JOSEA

I tried what JOSEA said and I still get the same result. To be more specific. I have done a clean win7 install every time from the disc.

Can a bad AC adapter really cause this? OR even a hardware and what part? Sorry that I am such a noob at this stuff. I only know rough theory and do wish to build on my basic knowledge.

Edit*
I also reset the bios to default as well as unchecking automatic reboot after system failure in my control panel.

 

The ac adapter could be doing it, or it could be a problem with the power on your motherboard.

Did you try resetting the BIOS to user default settings (hit F2 at boot).

Try holding down the power button for 30+ seconds with everything unplugged.

 

I'm really sorry guys. Like I said before I'm really new to all this hardware and software programs/tweaks. I visited Linux Live CD and am simply overwhelmed as what to do next.

Do i download and install ubuntu like previously mentioned. What then is the next step?

Basically think that I have the knowledge base of a 10 year old but the ability to learn like an above average intelligent human.

This will make it less infuriating on your end. Thanks again for all the help.

Maybe I don't know what I'm talking about, but the laptop shuts off normally on battery. I would assume that it doesn't have something to do with the motherboard right? If it did then the laptop would react the same whether on AC or battery.

 

LOL, don't worry. It's not always easy.

Download | Ubuntu

If you go to the Ubuntu site, just grab either ISO, 32 or 64 bit will work on your machine. Burn the ISO and reboot with the CD, press ESC at the boot screen to select your CD-ROM drive. You'll be prompted for your language/keyboard layout, and then select 'Try Ubuntu without any change to your computer'. This will launch the LiveCD and (slowly) get you to a desktop environment where you can then try powering off.

https://help.ubuntu.com/community/LiveCD#How-To%20LiveCD%20Ubuntu

Not necessarily. It can still be a problem on your motherboard, because it's still getting power with AC after it shuts down. The voltage levels will be different too on AC and battery.

 

ALLure...

I did reset the BIOS to default but still no change. Also what is strange is that I did try the force shutdown via the ON/OFF button and that kept the laptop from restarting by itself. (I got the usual windows did not shut down properly message also)

Allure (and JOSEA) thanks for all the help so far.

Haha what's funny is that I have no blank CDs right now and will have to get some tomorrow. Will do as instructed and post my results asap.

 

Do you have a USB stick around a gigabyte or bigger? You can use unetbootin to make a LiveUSB instead of a livecd if you don't have cd-rs.

 

yes I do. Will do it tomorrow though. Talk to you then.

 

Sounds to me like some sort of "Wake On LAN" thing going on. You can check your LAN and WiFi drivers and see if that setting is enabled. You can also go into the BIOS under I/O Interface Security and start disabling items, including the USB Interface Security, and see if the problem disappears. Then at least you know which piece of hardware is causing this.

Also check your Power Plan settings and see what is enabled to allow for the system to Wake.

 

I don't think the G60 supports WOL, and even then something would have to be sending it a magic packet.

Let's see if a LiveCD works so we can rule out windows.

 

Don't know if you did this as mentioned by Allur...

Did you try turning off the "Automatically restart on system failure" option? To try:

1) Run sysdm.cpl (or go to Computer/Properties/Advanced system settings).
2) Navigate to the "Advanced" tab, click the "Settings" button in the "Startup and recovery" section.
3) Under "System Failure", uncheck the "Automatically restart" checkbox.

 

Sorry Guys that I took so long to give feedback.
I called ASUS customer support and it had to do with the AC power brick. They sent me a new one and now the problem has been fixed.

THANKS TO ALL that provided help to me. You guys are GREAT!