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    I need advice how to proceed for G751 JY keyboard and freezing issues

    Discussion in 'ASUS Gaming Notebook Forum' started by AnarchyBH, Sep 10, 2016.

  1. AnarchyBH

    AnarchyBH Notebook Guru

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    Hi there
    I have question about warranty on my laptop G751 JY.
    I had it now for little bit over one year. And I have issue with key's on my keyboard. Keys spending very quickly. Especially W,S,D,A...I mean, I bought it for games.
    On April, that 4 keys was totally worn. It was no black finish on them at all. But, I was still playing it like that. Switched keyboard light off and go on.
    Until one of these keys just broke on half.
    So, I contacted support and they told me that they need to make service on that. They CAN'T send me only that 4 keys and I will and can replace them.
    So, I agreed and I send laptop to them. After couple of days I got e-mail where they telling me that warranty not covering that kind of damage, even is comp less than 1 year old.
    I agreed to pay which was around €50.They will change whole keyboard and that was it.

    So after April, and about now, my keys are started being worn again.. [​IMG] Same issue. Same keys. But, this time I didn't have time to play games that much and I DIDN'T PLAY.

    My intention right now, is contacting support again and complain..But..and ohh..last time when they had my comp, they ****ed something.
    Right now, I got my picture and sound freezing for second or less, randomly.

    What will be your suggestion guys?

    Thank Your very much for reading this.

    BR.