Hi there
I have question about warranty on my laptop G751 JY.
I had it now for little bit over one year. And I have issue with key's on my keyboard. Keys spending very quickly. Especially W,S,D,A...I mean, I bought it for games.
On April, that 4 keys was totally worn. It was no black finish on them at all. But, I was still playing it like that. Switched keyboard light off and go on.
Until one of these keys just broke on half.
So, I contacted support and they told me that they need to make service on that. They CAN'T send me only that 4 keys and I will and can replace them.
So, I agreed and I send laptop to them. After couple of days I got e-mail where they telling me that warranty not covering that kind of damage, even is comp less than 1 year old.
I agreed to pay which was around €50.They will change whole keyboard and that was it.
So after April, and about now, my keys are started being worn again..Same issue. Same keys. But, this time I didn't have time to play games that much and I DIDN'T PLAY.
My intention right now, is contacting support again and complain..But..and ohh..last time when they had my comp, they ****ed something.
Right now, I got my picture and sound freezing for second or less, randomly.
What will be your suggestion guys?
Thank Your very much for reading this.
BR.
I need advice how to proceed for G751 JY keyboard and freezing issues
Discussion in 'ASUS Gaming Notebook Forum' started by AnarchyBH, Sep 10, 2016.
Same issue. Same keys. But, this time I didn't have time to play games that much and I DIDN'T PLAY.