Is there an Asus diagnostic tool I can use?

Hi there,

I have a new G53. And its video drivers are starting to malfunction. What I mean by malfunction is that windows is saying the nvidia drivers have stopped responding, the screen flashes blank and comes back on, it tries this a few times, looks like its trying to recover, fails. And then the machine reboots.

Its done it twice tonight, previously it was less frequent than this, and I had only seen it in video games.

Now its doing it in windows when I'm literally doing nothing. so I can't blame it on any other software.

Is there some utility I can use to do a diag of the hardware on the machine?

Last time I contacted asus they told me to reimage the machine. Great help...

I'll probably have to go down this road anyway before I send it back in for an RMA (if I have to go there). But its a new OS. like 2 weeks old. And the only noticeable thing I've done is changed the video drivers, but that was after the first two times this had happened anyway, so I really doubt it can be the new video drivers that caused this..

so yeh, hardware diag utility for asus if you know one please?

Other suggestions welcome.

Thanks.

 

Sounds like more of a virus than an issue... Machine shouldn't reboot with a video driver error... Would recommend running Malware Bytes to clean it out then download Driver sweeper and uninstall all the drivers associated with it and do a clean driver install from Nvidia's website.

 

Which video driver are you using? I would try to wipe your Nvidia driver and load the original Asus one. As a last ditch effort try to restore your entire OS back to the factory state. If you still have issues after doing that then I would say you need to RMA it. Some resellers can set up the RMA for you. I would contact your reseller and ask them what you should do. You may have to set this up with Asus, but in my experience your reseller can do far more for you.

Sometimes when it acts like this it can tell you that your GPU is having issues. When windows vista was introduced and thus windows 7 by default the GPU driver will reset when it fails instead of blue screening. We haven't experienced this on any of the G53jw's that we have tested yet so hopefully its just a driver and not hardware.

Let us know what you find out.

Joseph L

 

Thanks for the suggestion, but im my experience with a virus, when its affecting your computer its doing it all the time, not sometimes is and sometimes not. This is too random to be a virus, and my machine works perfectly the rest of the time.

I first encountered the issue with the default driver that came with the laptop. After that I uninstalled that default one and installed the latest one from the Asus website. After I saw the problem again I'm currently trying a modded inf one from laptopvideo2go.com I can't find the exact page where I got it from but the download link is http://download.laptopvideo2go.com/nvidia/260series/26300_win7x64.exe

What you wrote above about the GPU resetting sounds like what it is doing. A little msg comes up in the bottom right of the computer, now I can't remember exactly what it said, and when I tried to take a screen shot of it, it wouldn't paste the message for me in the jpg... so I can't tell you exactly, but it was along the lines of, nvidia video driver "model" (think 260) has encountered an error, and windows has reset the video card it to protect (or something like that) the hardware.

That came up 2/3 times after the screen had gone blank, came back to windows, gone blank, came back to windows, gone blank, came back to windows. And then the machine locked up, mouse wouldn't move etc and it just reboot itself.

I've been using the laptop the last 4/5 hours and its been solid as. I hate intermittent problems =(
Sorry i'm been vague. If I see the message again I'll try to take another screen shot.

My reseller is across the other side of Canada, im in bc. I believe there's an Asus shop in Vancouver, (if I have to) do you think its possible I can just organize RMA and send it to Vancouver, its about 3-4 days delivery closer...

I'll contact my reseller if I see it again anyway and ask their advice too.

Thanks for the advice, I'll try the Asus driver again...

 

i'd look into 2 possibilites - video hardware is going out/faulty - the driver resetting is just a symptom of this.

or the power supply/power circuitry is going out.


Does it do this immediately after booting into Vista? or does it start after some time?

what are the temps of the card?

are you able to run any sort of GPU tests? (Furmark 3dmark etc)

 

Yeah it does sound like a faulty GPU. I believe there is an Asus service center in Vancouver. I would talk to your reseller and see if they have any special relationships with Asus that can get you faster repair service. On average the repairs I have seen in Canada take about 3-7 business days to complete when I set them up.(unless its a G73 screen replacement...but lets not start that conversation) Asus will pay for your shipping both ways so dont forget to remind them to send you a shipping label or set up a pickup. It comes attached in an email(in canada they might have to set up a pickup for your laptop to put enough insurance on it.)

Good luck.

 

Yeh the problem is intermittent. Ive had the PC running for a few days, and then it might come up, or it could do it after 5 minutes. In saying that I've only seen it do this 6/7 times total, in the last week or so. And twice was yesterday.

The only "common thing" I've found with this, is that if I power off the machine, not restart power off and back on. It seems to come back and work perfectly fine for x amount of time till its happened again. There has been times after just a restart (last night was the fastest its happened again) where it did it again straight away.

I've just downloaded Furmark, and I'll do some tests and let you know what the temps are. currently I don't think I've seen CPUID go over 80C for GPU.

I'm running win7 btw.

anyway going to backup some data today, just in case.

Thanks ~_^

I'll install a new set of drivers and then if it happens again contact my reseller. Mucho =( problems with new awesome PC... Trust my luck!

 

ok it just happened again after using furmark, well after I stopped it. Not saying it caused it, but I got a screen shot of the msg, as the PC did recover this time, and didn't restart.

My temps for furmark are there too. I think I ran it for a good 30 minutes, not sure if I should have ran it longer or not. And its still using the old drivers (not changed drivers since it last happened drivers I mean).

An asus tech responded to a msg I sent them and said to update the bios and reinstall video drivers, so I'm going to do that some time soon.

http://home.exetel.com.au/psteiny/New Bitmap Image.jpg

 

That's a driver crash and restart. It can be caused by other applications, such as monitoring software running with other apps.

 

Hi,

Yeah i've got a similar problem to you that i just posted the other day

"Display driver stopped responding and has stopped
Display driver NVIDIA Windows Kernel Mode Driver, Version XXX.XX stopped responding and has successfully recovered."

http://forum.notebookreview.com/asus-gaming-notebook-forum/537055-g51-g60-260m-display-driver-stopped-responding-has-stopped-display-driver-kernel-mode-driver-error.html?nojs=1#links

Tired everything so im going to try and get the GPU replaced.

are you overclocking? You might want to check the temp with cupid?

I think you can also check the Log files in windows administrative tools event view i think... not 100% sure maybe there's even a Nvidia log somewhere?

G-luck!

 

I'd start with a software solution before a hardware solution. Wouldn't be too bad to just format and start there. If you see the problem persisting, there is definitely an authorized Asus dealer in Vancouver (well, Lower Mainland anyway).

 

yeh that sounds like it, ive been busy the last few days. I was recommended to try and update my bios. and then reinstall drivers.
try and get some of that done today.

I'm not very familiar with the Win7 event viewer, but I have had a look through there already, went through all the sub trees of events but couldn't see anything in reference to to problems or nvidia hickups. So unless someone knows where it is for sure. I've already failed at trying to find it.

 

Just thought i let you know my laptop has been repaired by Asus and they replaced the GPU. So Bad news for you ......your GPU is on its way.